Role Description Looking for a Operations Associate to help us connect talented people with the best opportunities! 🚀 - Own the candidate experience from match to hire: - Guide candidates through interviews and preparation - Create compelling candidate briefs - Manage onboarding communication - Regular check-ins to ensure success - Support our client relationships: - Help with sales follow-ups and outreach - Coordinate interview scheduling - Create client briefs and documentation - Maintain strong communication throughout the hiring process - Improve and optimize processes: - Help optimize our communication workflows - Support various team needs as we scale - Track and improve key metrics Role Details: - Start Date: Immediately - Starting Salary: $600-800/m Qualifications - 1+ year in a communication-heavy role (customer service, recruitment, or appointment setting) - Natural communicator - writing beautiful emails and speaking confidently comes easily - Super organized and loves juggling multiple priorities without dropping the ball - Tech-savvy and comfortable with: - CRM systems (Hubspot, Notion) - Google Workspace (Docs, Sheets) - Communication tools (Slack, Zoom) - LinkedIn & Email - Ready for remote work with: - A reliable laptop and internet connection - Confidence in video calls and digital collaboration - Eye for detail and takes pride in keeping data clean - Adaptable and excited to learn new tools and processes Benefits - Work fully remote - Competitive salary - Be part of a high-growth team - Make a real impact connecting talent with opportunity - Learn and grow in a supportive environment

• Oversee vendor use in end-to-end workflows, ensuring a joined-up and efficient approach • Management of vendor contract renewal, serving as primary point of contact with suppliers/vendors in contract negotiations • Management of RFP process • Vendor onboarding • Work with internal teams to establish KPIs, service level agreements (SLAs) and auditing framework • Maintain awareness of new supplier-side tools and technologies and support demonstrations of potentially useful tools to PLOS teams.

• Monitor overall performance of the e-commerce and financial services using key performance indicators (KPIs); • Research trends, competitors, and market dynamics to identify the best business opportunities aligned with company strategy; • Implement automations and optimize manual processes within the area and across related teams; • Develop solutions using artificial intelligence (AI); • Produce reports and insights on team processes; • Propose and implement process improvements; • Monitor the team's core metrics; • Interact with a variety of e-commerce and financial services partners.

• Supporting the team in external and internal communications with applicants, reviewers, and other stakeholders. • Organizing and analyzing information for the team related to the Activate fellow selection process. • Testing and troubleshooting the application portal to ensure a seamless experience for applicants. • Documenting the procedures and workflows of the selection process. • Drafting and organizing training materials for team members and external reviewers. • Monitoring and evaluating selection data using Activate’s systems and tools.