• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area • Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area • Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation • Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services • Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering • May lead functional teams or projects with minimal resource requirements, risk, and/or complexity

• Performs review of clinical monitoring visit reports • Liaises with clinical monitoring staff for prompt trip report review submission • Reviews and customizes the Monitoring Report Templates

• Deliver principals’ volume, share, and sales fundamental goals at the lowest possible cost. • Communicate principals’ priorities to Retail Sales Managers, Sales Technology Managers (IT), Marketing Managers, Business Managers, and the retail selling organization. • Report directly to the General Manager or Team Leader. • Develop and maintain strong relationships with principals and customers. • Coordinate ongoing communication between General Managers and key principals. • Coordinate principals’ market visits and key account calls. • Provide feedback on effectiveness of principals’ strategies and initiatives. • Maintain current account distribution information and review market pricing reports. • Proactively manage your personal skill development plan. • Ensure all client procedures and policies are followed.

Role Description We are seeking an experienced Asset Finance Broker Support Manager to provide end-to-end support across the commercial asset finance process. This role will work directly with the Director and be responsible for managing applications from initial enquiry through to settlement, liaising with clients, lenders, suppliers, and other stakeholders while maintaining exceptional service standards. Previous Australian asset finance broker support experience is mandatory. Mortgage broking experience alone will not be considered. The ideal candidate will have hands-on experience supporting Australian asset finance brokers and be comfortable working across lender portals, application submissions, document collection, approval conditions, and settlement processes. Key Responsibilities - Manage asset finance applications from submission through to settlement - Prepare and review finance application packs and supporting documents - Liaise with clients to collect outstanding requirements including bank statements, identification, financials, tax documents, and business information - Communicate with lenders, BDMs, dealerships, suppliers, accountants, and solicitors regarding application progress - Submit applications through lender portals and monitor application status - Order payouts, loan statements, and supporting lender documents when required - Prepare settlement packs and coordinate settlements with lenders, clients, and suppliers - Maintain accurate notes and updates within internal systems - Manage application pipelines and follow up outstanding approval or settlement conditions - Prepare indicative finance quotes and repayment scenarios when required - Assist with lead management and general administration tasks - Support process improvement initiatives and workflow optimisation Qualifications - Minimum 2 years experience supporting Australian asset finance brokers - Strong understanding of Australian commercial asset finance and equipment finance processes - Experience with truck finance, equipment finance, vehicle finance, or commercial lending - Experience working with Australian lender portals and finance documentation - Strong understanding of the application to settlement process - Ability to manage lender conditions, client follow-ups, and settlement requirements - Strong attention to detail and ability to manage multiple applications simultaneously - Excellent written and verbal English communication skills - Ability to work independently and proactively solve problems - Comfortable working in a fast-paced environment with strict turnaround times - Experience with CRM systems preferred Preferred Experience - Experience with lenders such as Metro Finance, Pepper Money, Moneytech, ORIX, DLL, Westpac, Capital Finance, Angle Finance, Selfco, FlexiCommercial or similar - Experience preparing settlement documentation and managing post-approval requirements - Experience with private sale transactions, dealer invoices, payouts, and asset finance settlement packs - Experience in equipment finance, truck finance, construction equipment finance, or commercial lending - Experience working remotely with Australian brokers Success in This Role The successful candidate will become a key part of the client’s team and take ownership of application processing, client communication, lender follow-up, and settlement coordination. This role is designed to allow brokers to focus on business development, client relationships, and deal structuring, while ensuring applications are managed quickly, accurately, and professionally from start to finish. Work Arrangement & Expectations This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)