• Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers. • Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel. • Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc. • Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions. • Collaborate with internal partners to resolve customer issues and improve processes. • Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or advanced operators. • Increase technical competency level servicing instruments by completing in-person or online training courses. • Manage travel expenses and follow Thermo Fisher Scientific travel policies and guidelines. • May be required to perform other related duties as required and/or assigned.

• You will be servicing AX/XP Imaging Equipment in the Oklahoma City, OK area. • You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. • You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. • You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. • Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR. • You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. • Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. • Provides mentoring to other CSE’s on all competencies and responsibilities.

• Perform customer installation, maintenance, and service calls promptly and effectively • Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory • Perform maintenance repair and system overhauls • Manage everything from network faults and traffic, to configuration, security, and remote system access

• Provides technical support to Sales Engineers and Customers • Provides technical training at customers • Visits clients and prospects together with Sales Engineers • Identifies new growth opportunities and provides technical support • Initiates and supports new product launches • Gives feedback on product performance for new product development • Takes a leading role in technical driven activities • Interprets and communicates laboratory results