• Perform customer installation, maintenance, and service calls promptly and effectively • Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory • Perform maintenance repair and system overhauls • Manage everything from network faults and traffic, to configuration, security, and remote system access

• Provides technical support to Sales Engineers and Customers • Provides technical training at customers • Visits clients and prospects together with Sales Engineers • Identifies new growth opportunities and provides technical support • Initiates and supports new product launches • Gives feedback on product performance for new product development • Takes a leading role in technical driven activities • Interprets and communicates laboratory results

Role Description The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence. Key Roles and Experiences - Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients. - Perform troubleshooting and basic service repairs on customer equipment. - Assist more experienced field engineers with equipment installations and more complex repairs. - Proactively engage with other team members to ensure appropriate solution for the customer. - Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction. - Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts. - Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently. - Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues. Qualifications - Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment. - Or high school diploma/GED and 4 years of relevant experience. - Or a graduate of the GEHC Apprentice Program. - Must have and maintain a valid Driver’s License. - Experience with Web applications as well as Microsoft suite of products. - Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. - Ability to be available after hours and/or work a rotating on-call schedule including weekends. - Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction. Requirements - Technical capabilities in imaging modalities. - Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. - Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Benefits - Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. - Our salary and benefits are everything you’d expect from an organization with global strength and scale. - You’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Role Description With minimal supervision, the Field Application Engineer is responsible for, but not limited to, design and manufacturing related functions required by key customers. This is done synergistically with sales and manufacturing to achieve all customer design targets and goals. This position is in support of the Bay Area Territory in the Northern California region. Individuals in this position can be located within the region, but preference is given to the Bay Area. Responsibilities - Work with OEM engineers, Manufacturer's Representatives, Distribution Partners, and Territory Sales Managers to implement Laird solutions for existing, next generation, and cost reduction programs. - Regularly attend customer meetings and provide technical design support while building and maintaining relationships with key stakeholders. - Utilize Laird and Qnity products and materials to solve customer challenges with insightful and detailed design solutions. - Present design solutions to customers, utilizing modeling and simulation during presentations. - Drive customer interactions, prototype, and initial production builds to meet stakeholder timelines. - Originate and release final production documentation, detailed with critical dimensions and tolerances required for a functional part, considering manufacturing restrictions. - Manage and direct a project through a product development design team consisting of multiple engineering disciplines. - Manage and coordinate internal activities to meet product development requirements and timelines in support of customer programs. - Set priorities and direction for multiple programs concurrently in development. - Keep work skills current to ensure Laird competitiveness in a dynamic global business environment. - Adhere to quality and safety systems and maintain quality and safety standards. Qualifications - Bachelor’s Degree in engineering or technical field. - Experience in design and manufacturing of electronic devices and systems. - 6+ years experience in a relevant position. - 3+ years experience at the component level or subsystem level design. - 3+ years experience in thermal management, EMI management, or microwave absorbers. Requirements - Excellent time management skills and attention to detail. - Proficient with solid-modeling software, such as Solidworks, and/or mechanical/thermal/electrical. - Understanding of Finite Element Analysis or Finite Difference numerical modeling techniques, preferably with a history of analyzing boundary value problems and results. - Understanding of the cross-functional relationships between intercompany groups and the various expertise required to take a product through development to production. - Good communication skills with the demonstrated ability to present from small to large audiences both in person and/or remotely. - Experience being an extension of OEM design team from the system to component level. - Thermal, electromagnetic, mechanical, or electrical design experience is required. - Experience with electronics system architecture to at least at the block diagram level. - Experience proactively engaging customers, organizing intercompany meetings, and maintaining business relationships across commercial and technical functions. - Experience with business development and a strong business acumen are desirable. Benefits - Comprehensive pay and benefits package. - Pay range for this role is $82,071.50 - $128,969.50 Annual. - This role is eligible for a variable pay program (Sales Incentive Compensation Plan).