Job Title: ServiceNow Platform Administrator/Architect Location: REMOTE Salary/Payrate: $66K-$145K annually W2 Work Environment: 100% Remote Term: Contract (12+ months) with possible opportunity of conversion Bachelor’s degree required: No Referral Fee: AMS will pay $500 should the person you refer gets hired Our federal client is looking to hire a ServiceNow Platform Administrator/Architect on a 100% REMOTE basis. This is a long-term (12 months, renewable) contract paying an annual salary of $66K to $145K (dependent on experience) on a W2 basis with full benefits and PTO. ***Due to the required clearance with our government client, only US Citizens, Green Card and Green Card EAD holders may be considered. Clearance requires that the candidates have resided in the US for the past five years. The selected candidate cannot have left the country for longer than 90 consecutive days and no more than 180 cumulative days*** Qualifications include, but are not limited to, the following: - Minimum of five (5) years of hands-on experience in ServiceNow platform administration, configuration, and architectural support. - Current ServiceNow Certified System Administrator (CSA) certification is required. - Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB. - Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration. - Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications. - Experience managing platform updates, releases, instance clone activities, patches, and upgrades. - Experience monitoring platform performance, instance health, and maintenance activities. - Experience supporting integrations between ServiceNow and other enterprise systems. - Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews. - Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities. - Experience providing end-user support, training, and operational guidance. - Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance. - Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing. - Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability. - Ability to use AI capabilities in daily work to improve productivity and solution quality. - Strong communication, troubleshooting, organizational, and rapid task switching skills. Preferred: - ITIL certification. - Experience in two (2) or more of the following areas: - Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM - SPM modules, including Demand and Project Portfolio Management (PPM) - Other ServiceNow modules, including ITOM, SecOps, and CSM - REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub

• Demonstrate hands on knowledge of ServiceNow toolset and integration with related systems. • Develop, maintain, and enhance integration using Integration Hub, its spokes, and API development • Develop, maintain, and enhance applications on the ServiceNow ITSM platform (help desk/service management, change management, problem management, procurement, asset management) • Leverage both proven and innovative technology approaches to solve challenging business problems • Provide technical assessments, written documentation, and technical expertise • Support and enhance reporting solutions within ServiceNow • Communicate with the customer in technical/non-technical terms, understand their business requirements, and provide suitable solutions. • Work on continuous improvement by sharing experiences and knowledge with the team. • Collaborate with ServiceNow Architect and ServiceNow Support concerning design strategies and development best practices

• Design, development, and maintenance of scalable solutions. • Configure, customize, and evolve processes related to the CSM (Customer Service Management) module. • Develop applications using App Engine, including scoped applications. • Build integrations between ServiceNow and external systems using REST and SOAP APIs. • Perform performance optimizations and troubleshooting on scripts, workflows, and integrations. • Ensure data security through correct implementation of ACLs and access controls. • Participate in defining technical solutions, code reviews, and platform governance. • Work collaboratively with cross-functional teams to gather and implement requirements.

• Configure and customize ServiceNow modules, including ITSM, ITOM, HRSD, and CSM, to meet business needs, including creating UI policies, business rules, client scripts, and script includes. • Design and implement complex workflows and automated processes using Flow Designer and Workflow Editor. • Create and maintain integrations between ServiceNow and third-party systems using REST/SOAP APIs, Integration Hub, and JDBC. • Design custom Service Portal pages and widgets using HTML, CSS, AngularJS, and Bootstrap. • Collaborate with stakeholders and business analysts to analyze, document, and translate functional requirements into technical specifications. • Perform unit testing, support user acceptance testing, and conduct code reviews to ensure code quality and system performance. • Oversee update sets, platform upgrades, and patches, ensuring the platform stays current with minimal disruption to service. • Maintain comprehensive documentation for technical configurations, process flows, and system procedures.