• Configure and customize ServiceNow modules, including ITSM, ITOM, HRSD, and CSM, to meet business needs, including creating UI policies, business rules, client scripts, and script includes. • Design and implement complex workflows and automated processes using Flow Designer and Workflow Editor. • Create and maintain integrations between ServiceNow and third-party systems using REST/SOAP APIs, Integration Hub, and JDBC. • Design custom Service Portal pages and widgets using HTML, CSS, AngularJS, and Bootstrap. • Collaborate with stakeholders and business analysts to analyze, document, and translate functional requirements into technical specifications. • Perform unit testing, support user acceptance testing, and conduct code reviews to ensure code quality and system performance. • Oversee update sets, platform upgrades, and patches, ensuring the platform stays current with minimal disruption to service. • Maintain comprehensive documentation for technical configurations, process flows, and system procedures.

• Crossfuze is recruiting for a Senior Solutions Consultant to join our pre-sales team. • ServiceNow subject matter expert to provide business and solutions consultancy to our customers and prospects • Perform pre-sales support calls by attending customer meetings with Crossfuze Account Executives that may include a formal presentation or product demo • Demonstrate functionality of ITSM and 6 other platform applications to prospects/customers • Responsible for addressing customer business issues and translating to value through ServiceNow solutions • Continually identify product improvements and stay on top of ServiceNow industry trends, market shifts and the competitive landscape • For a given engagement, gather requirements and design a technical solution that is designed, sized and scoped for successful project delivery • For a given engagement, provide cost estimates with regard to time and resources • Act as a strong partner to key people within Crossfuze, ServiceNow, and all prospects/customers, providing a high level of professionalism during all team interaction • Work closely with the sales team to determine that our services are positioned properly on all designated accounts • Ensure a smooth transition from sales to the delivery team as projects kick off • Determine scope and prepare estimates for high-complexity deals involving multiple workstreams, custom applications, etc. • Prepare estimates for RFP responses • Assist with Solution Consulting Team logistical tasks such as maintaining demo instances or team collateral • Help sales team successfully close business and recommend realistic solutions that enable our delivery team to be successful so they can attain high customer satisfaction scores post-implementation • Create and update estimating details on Crossfuze offerings • At the direction of the Director of Solution Consulting, will help with onboarding of new hire Account Executives and Solutions Consultants

• Engage as a lead technical resource on projects with our team to develop and implement solutions for our clients on ServiceNow • Participate in and/or lead design, requirement or technical workshops • Lead development, testing and deployment activities with some of ServiceNow’s top enterprise clients • Develop a keen understanding of the solutions we implement and our client’s business • Be an expert in ServiceNow best practices and the products we implement • Stay up to date with the latest ServiceNow versions and features

Role Description Crossfuze is recruiting for a Senior Solutions Consultant to join our pre-sales team. We are looking for someone with a strong understanding of the ServiceNow platform who will be able to demonstrate the value of ServiceNow as it relates to specific needs of customers and prospects. Once the value has been communicated, you will need to collaborate with customers to scope out their initiative and recommend a solution to move forward leveraging our Crossfuze Delivery team as needed to craft the solution. This position will work remotely and candidates must be located in Canada, with a preference for PST, MST and CST working time zones. - ServiceNow subject matter expert to provide business and solutions consultancy to our customers and prospects - Perform pre-sales support calls by attending customer meetings with Crossfuze Account Executives that may include a formal presentation or product demo - Demonstrate functionality of ITSM and 6 other platform applications to prospects/customers - Responsible for addressing customer business issues and translating to value through ServiceNow solutions - Continually identify product improvements and stay on top of ServiceNow industry trends, market shifts and the competitive landscape - For a given engagement, gather requirements and design a technical solution that is designed, sized and scoped for successful project delivery - For a given engagement, provide cost estimates with regard to time and resources - Act as a strong partner to key people within Crossfuze, ServiceNow, and all prospects/customers, providing a high level of professionalism during all team interaction - Work closely with the sales team to determine that our services are positioned properly on all designated accounts - Ensure a smooth transition from sales to the delivery team as projects kick off - Determine scope and prepare estimates for high-complexity deals involving multiple workstreams, custom applications, etc. - Prepare estimates for RFP responses - Assist with Solution Consulting Team logistical tasks such as maintaining demo instances or team collateral - Help sales team successfully close business and recommend realistic solutions that enable our delivery team to be successful so they can attain high customer satisfaction scores post-implementation - Create and update estimating details on Crossfuze offerings - At the direction of the Director of Solution Consulting, will help with onboarding of new hire Account Executives and Solutions Consultants Qualifications - 5+ years of sales or pre-sales experience - 7+ years of functional and technical knowledge of ServiceNow configuration and implementation - Strong technical capabilities to envision and architect complex software solutions within the ServiceNow platform Requirements - ServiceNow Certified System Administrator & 1-additional platform certification - ITIL v3 or v4 certification Benefits - The quality of work is more important than when or where it gets done. - On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. - Flexible remote work options - Additional PTO day for mental health - Competitive paid time off - Half-day Fridays - Paid maternity and paternity leave for biological birth and adoption - Newborn, adoption and fertility assistance - Competitive training & development programs - Extended Healthcare Plan - Group RRSP with employer match - 10 days toward bereavement leave - Premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice. Compensation Range The anticipated compensation range for this position is $120,000 - 150,000 CAD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors. Equal Employment Opportunity Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.