• Design, development, and maintenance of scalable solutions. • Configure, customize, and evolve processes related to the CSM (Customer Service Management) module. • Develop applications using App Engine, including scoped applications. • Build integrations between ServiceNow and external systems using REST and SOAP APIs. • Perform performance optimizations and troubleshooting on scripts, workflows, and integrations. • Ensure data security through correct implementation of ACLs and access controls. • Participate in defining technical solutions, code reviews, and platform governance. • Work collaboratively with cross-functional teams to gather and implement requirements.

• Configure and customize ServiceNow modules, including ITSM, ITOM, HRSD, and CSM, to meet business needs, including creating UI policies, business rules, client scripts, and script includes. • Design and implement complex workflows and automated processes using Flow Designer and Workflow Editor. • Create and maintain integrations between ServiceNow and third-party systems using REST/SOAP APIs, Integration Hub, and JDBC. • Design custom Service Portal pages and widgets using HTML, CSS, AngularJS, and Bootstrap. • Collaborate with stakeholders and business analysts to analyze, document, and translate functional requirements into technical specifications. • Perform unit testing, support user acceptance testing, and conduct code reviews to ensure code quality and system performance. • Oversee update sets, platform upgrades, and patches, ensuring the platform stays current with minimal disruption to service. • Maintain comprehensive documentation for technical configurations, process flows, and system procedures.

• Crossfuze is recruiting for a Senior Solutions Consultant to join our pre-sales team. • ServiceNow subject matter expert to provide business and solutions consultancy to our customers and prospects • Perform pre-sales support calls by attending customer meetings with Crossfuze Account Executives that may include a formal presentation or product demo • Demonstrate functionality of ITSM and 6 other platform applications to prospects/customers • Responsible for addressing customer business issues and translating to value through ServiceNow solutions • Continually identify product improvements and stay on top of ServiceNow industry trends, market shifts and the competitive landscape • For a given engagement, gather requirements and design a technical solution that is designed, sized and scoped for successful project delivery • For a given engagement, provide cost estimates with regard to time and resources • Act as a strong partner to key people within Crossfuze, ServiceNow, and all prospects/customers, providing a high level of professionalism during all team interaction • Work closely with the sales team to determine that our services are positioned properly on all designated accounts • Ensure a smooth transition from sales to the delivery team as projects kick off • Determine scope and prepare estimates for high-complexity deals involving multiple workstreams, custom applications, etc. • Prepare estimates for RFP responses • Assist with Solution Consulting Team logistical tasks such as maintaining demo instances or team collateral • Help sales team successfully close business and recommend realistic solutions that enable our delivery team to be successful so they can attain high customer satisfaction scores post-implementation • Create and update estimating details on Crossfuze offerings • At the direction of the Director of Solution Consulting, will help with onboarding of new hire Account Executives and Solutions Consultants

• Engage as a lead technical resource on projects with our team to develop and implement solutions for our clients on ServiceNow • Participate in and/or lead design, requirement or technical workshops • Lead development, testing and deployment activities with some of ServiceNow’s top enterprise clients • Develop a keen understanding of the solutions we implement and our client’s business • Be an expert in ServiceNow best practices and the products we implement • Stay up to date with the latest ServiceNow versions and features