• Provide strategic oversight and leadership across a portfolio of complex client engagements, including multi-entity consolidations, high-volume transactional environments, and rapidly scaling businesses • Lead the design, implementation, and optimization of outsourced accounting functions, including month-end close processes, internal controls, and financial reporting systems tailored to client needs • Oversee the delivery of accurate and timely financial statements, dashboards, and KPI reporting to support clients' operational and strategic decision-making • Guide clients through financial transformation initiatives, including system conversions, process automation, and scaling finance functions for growth or exit readiness • Serve as a trusted financial advisor to client leadership teams, offering proactive insights on budgeting, forecasting, cash flow management, and business performance analysis • Maintain accountability for client service excellence, ensuring deliverables are consistently aligned with engagement scope, deadlines, and budget parameters • Lead, mentor, and develop accounting managers, seniors, and associates, supporting their professional growth and fostering a high-performing, collaborative team culture • Act as the primary escalation point for technical accounting issues, providing thoughtful and well-documented solutions in accordance with GAAP and other relevant frameworks • Develop, monitor, and refine engagement budgets and pricing strategies to ensure profitability while delivering high client value • Cultivate long-term client relationships by deeply understanding their businesses, anticipating needs, and supporting financial growth strategies • Drive business development by identifying cross-service opportunities, contributing to proposals, and participating in client onboarding and scoping • Champion process improvement both within the client service model and internal firm operations, leveraging technology and best practices for efficiency and accuracy • Represent the outsourced accounting team in cross-functional firm initiatives, collaborating with tax, advisory, and assurance peers to deliver integrated solutions • Promote ongoing learning and technical development through team training, coaching, and personal knowledge sharing • Model exceptional time and engagement management skills, ensuring timely and high-quality outcomes across multiple, simultaneous priorities • Perform other duties and display flexibility to take on a variety of responsibilities assigned by firm leadership • Meet annual billable hour and other targets to fulfill individual performance and overall firm productivity

• Manage end to end shopper experience at UK, Irish and Scandinavian retailers • Management and continuous improvement of all elements of in-store execution to achieve POS productivity targets • Brand presentation & placement • Product, display & content health & functionality • Store maintenance • Sell-through representatives and promoters • Shelf in-stock levels, partnering with Supply Chain team • RSP advocacy, in partnership with training • Product launch planning & deployment coordination • Internal Bose work • Partner with Bose Reseller Team to define and deliver annual business goals by country and reseller • Lead in creating and executing Bose vision of retail excellence and strategies necessary to deliver that vision and the business goals • Manage retail operations with Resellers, Bose internal stakeholders (Display Operations, Training, Supply Chain, Category Sales, Trade Marketing, etc) and Third-Party Labor (3PL) agencies • Partner with procurement to negotiate 3PL contracts, manage resources and planning, evaluate performance and define corrective actions to achieve POS productivity targets • Leverage Global Merchandising plans to deliver and improve reseller in-store experience, consistently with product lifecycle planning • Develop and maintain retail operations reporting and score carding (merchandising, advocacy, training, service, POS productivity, etc) • Manage budget for merchandising, service, RSP training & advocacy, field management, in line with given guidelines • Evaluate performance of all Bose retail activities & KPIs, recommending improvements to increase sell-through • Provide planning and support to ensure maximum compliance to Bose – Reseller agreements. • Work with Omnichannel Marketing to establish ROI measure for in-store investment • External Reseller work • Partner with reseller to maintain updated portfolio of reseller POS info, including store tier, formats, displays & placement, store contacts • Joint Business Planning to create and lead Annual Retail Plan for focus resellers that delivers business expectations • Create and deliver a Reseller HQ focused operational improvement plan, focused on in-store execution activities to achieve POS productivity targets • Lead sell-in/sell-through of national initiatives with Reseller personnel responsible for merchandising, display, execution and RSP training • Identifies reseller requirements and needs to enhance product launch, displays, training and promotional execution • Works closely with Supply Chain to integrate solutions from Bose to the shelf to increase sell-through and POS KPIs • Drive RSP advocacy by ensuring proper supporting documents (on-line & in-store), teaching aids and communication tools are being utilized to inform and educate the field sales team • Assess RSP learning through in-store execution, partner with Bose internal team and third parties to plan & deploy RSP training as needed • Visit stores regularly, with and without external agencies, to assess execution and drive continuous improvements • Gather retailer insights to inform Bose Global Consumer Sales plans and multi-year strategy

Role Description A fast-growing U.S.-based EV charging infrastructure company is seeking a highly organized Customer Success Manager to support post-sales operations, customer onboarding, and long-term account success. - The company installs EV charging systems in apartment communities across the United States, working closely with property developers, contractors, electricians, and property management teams. - After a deal is signed, the Post-Sales team takes ownership of the customer journey—from hardware shipment and installation through onboarding, activation, billing setup, and ongoing support. - The team manages detailed operational processes such as energy bill collection, reimbursement setup, dashboard access, and ongoing customer follow-ups. - In this role, you will serve as the operational execution partner to the Senior Customer Success Manager, managing onboarding workflows, coordinating documentation, tracking support tickets, communicating with customers, and helping ensure a smooth transition from signed contract to successful activation. Qualifications - 4+ years of experience in Customer Success, Account Management, Client Services, Implementation, Operations, or Post-Sales roles supporting U.S.-based customers. - Experience working in startup or high-growth environments with evolving processes and limited structure. - Strong experience managing onboarding, implementation, activation, or operational workflows requiring consistent follow-up and coordination. - Proven ability to own customer relationships and drive projects to completion with minimal supervision. - Experience creating or improving workflows, SOPs, templates, or operational processes. - Excellent written and verbal English communication skills (C2 preferred). - Highly organized with exceptional attention to detail. - Familiarity with tools such as HubSpot, Google Sheets, Slack, Bill.com, and internal dashboards. - Bachelor's Degree or equivalent professional experience. Requirements - Customer onboarding & implementation management - Manage onboarding execution for new customers after contract execution. - Own onboarding checklists and ensure all required customer information is collected. - Identify the correct onboarding contact (property manager, asset manager, etc.) and ensure dashboard access is completed. - Coordinate shipment timelines, onboarding readiness, and activation progress across properties. - Prevent onboarding delays through consistent follow-up and strong customer communication. - Ensure successful charger activation upon installation, verifying systems are live and ready for use. - Energy bill review & pricing coordination - Collect recent utility bills from property managers for onboarding setup. - Review energy bill details including flat-rate plans and time-of-use plans. - Coordinate pricing entry into the Orange dashboard for customer approval. - Support markup recommendations based on local charging market rates. - Ensure pricing accuracy to protect revenue-share economics and customer satisfaction. - Help reduce backlog across properties that still require bill collection and setup. - Banking setup & billing operations - Identify the correct accounting contact and ensure secure account setup is completed. - Follow up on incomplete banking setup across active properties. - Support recurring billing workflows, reimbursements, and property statements. - Help improve billing accuracy and reduce operational friction across accounts. - Customer support & ticket management - Help manage support tickets from EV drivers and property teams across charger issues, onboarding inquiries, fulfillment changes, and platform-related questions. - Ensure customer issues are resolved quickly and escalated appropriately. - Support customer success operations across onboarding and ongoing post-install support. - Maintain strong response times and service expectations across customer accounts. - Assist with common recurring support requests while learning broader customer success workflows. - Account management & operational improvement - Flag potential opportunities for expansion to the Customer Success team. - Support account growth by identifying potential needs for additional chargers and coordinating handoff to the Sales team. - Suggest improvements to systems, templates, and workflows to enhance onboarding efficiency and visibility. - Identify operational bottlenecks and suggest improvements that help the business scale. - Contribute to the development of onboarding and post-sales processes as the business scales. Benefits - Competitive Compensation – We recognize your skills and experience with a great compensation package. - Regular Payday in USD – Twice per month, we send USD right to your bank account. - Work Remotely, Forever - Save on the commute and work from home, wherever that is in the world. - Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! - Exciting Team Experiences – Think team offsites, meetups, virtual town halls, and even international paid travel. - Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. - Global Networking - Work with top international teams across 12 countries around the world. - Mentorship, Advocacy and Support - We stay in the room and advocate for you every step of the way. - Promotions and Increases - Perform and earn more with raises, promotions, and scope-increases.

Role Description Are you seeking a volunteer role that affords you an opportunity to gain valuable work experience while being committed to helping further the efforts of ARO’s mission in helping victims of abuse? Do you like the flexibility of working within a virtual environment? Enjoy interacting globally with others who share the same passion for making a difference? Are you interested in the value of developing your skill sets, departmental cross-training, leadership roles, mentoring or the opportunity to excel within your chosen vocation? Apply with ARO today and join our team of amazing volunteers! This is an unpaid volunteer position Responsibilities And What You Will Do: - Designates assignments to Editorial Coordinators and be a resource for them. - Review all content before it goes out. - Uses word processing software and text management systems to edit and prepare copy for manuscripts and presentations. - Edits publications according to specifications for style, tone, and length, while also ensuring correct use of grammar, punctuation, and spelling. - Assists writers with selecting and finalizing artwork, photography, and text for reproduction. - Ensures articles, manuals, proposals, and other publications meet style, formatting, and general quality standards. - Ensures publications are completed on time and within applicable budget constraints. - Examines physical proofs of printed materials. - Confirms that publications meet customer specifications. - Maintains current knowledge of developments and trends in the area of content specialty. - Performs other related duties as assigned. Qualifications - Be available to volunteer 15+ hours/week for 12+ Months - Excellent leadership skills. - Proficient writing and editing skills. - Excellent written and verbal communication skills. - Excellent organizational skills and attention to detail. - Proficient with text management and desktop publishing software. - Proficient with Microsoft Office Suite, Adobe Acrobat, or similar software. - Previous management or supervisory experience. - Bachelor’s degree in English, Journalism, or related field preferred. - Five years of editing experience required. Company Description At ARO, we are here to support your personal healing journey towards your complete well-being. We bring solutions and real-time education for 21 different types of abuses. The most prevalent abuses are: - Sexual Abuse - Spousal Abuse - Physical Abuse - Psychological Abuse - Narcissistic Abuse - Financial Abuse - Self Abuse - Elderly Abuse - Isolation Abuse - Child Abuse - Bullying - Cyberbullying - Workplace Abuse - Religious Abuse - Medical Abuse - Food Abuse - Authority Abuse - Educational Abuse - Child Sexual Exploitation - Sex Trafficking - Political Abuse Support our efforts by visiting https://abuserefuge.org/ and NormTherapy.com to sign up for Norm Therapist® Training to become one of our dynamic staff members who serve Victims and Survivors of abuse worldwide, schedule Norm Therapy® sessions, become a Live Stream volunteer, join our mailing list to learn how you can make an impact on the Abuse Care Community, and provide life-saving financial assistance with a generous donation. At this time in ordinance with our BFOQ policy we are only hiring female identifying volunteers. In the near future we will be launching a male side to ARO at which point we will open up opportunities to all who are interested. You can view our BFOQ policy here . ARO is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We support the LGBTQ-IA+ community and the disabled communities. For more about our hiring practices, please refer to: Human Resources – Abuse Refuge Org