Role Description This isn’t aggressive debt collection — it’s empathetic payment support. You’ll help students find solutions that work, while protecting the business. If you’re confident on the phone and know how to turn a difficult conversation into a workable outcome — this is the role for you. We’re placing an Accounts Receivable & Collections Specialist for a leading Australian online education company. You’ll manage the collections function within their support team — responding to student enquiries, handling inbound calls, following up on outstanding payments, monitoring an AI outbound calling agent, and preparing reports. The key to this role is your ability to negotiate empathetically: you’re not chasing debts aggressively, you’re helping students find a payment solution that works for them while protecting the business. This is a stable, permanent full-time role with a well-established Australian education provider. If you’re self-sufficient, take ownership of your work, and can manage multiple priorities without dropping the ball — apply now. - Respond to student payment enquiries via email and inbound calls - Follow up students who require assistance with outstanding payments - Work alongside AI-powered customer engagement tools (Pearl AI) to support outbound collections activity — full training provided - Negotiate payment plans and solutions with students in a professional and empathetic manner - Manage collections activity in Salesforce and update records accurately - Process and reconcile payment activity in Xero - Prepare collections reports and complete administrative tasks Qualifications - Background in collections, sales, or customer support with collections exposure - Comfortable handling conflict and difficult conversations professionally and with empathy - Strong communication and negotiation skills — you find solutions, not just chase payments - Experience using a CRM system for collections or accounts management — Salesforce experience is highly preferred - Experience using an accounting system for payment processing or reconciliation — Xero experience is highly preferred - Strong organisational skills and ability to manage multiple priorities simultaneously - Self-sufficient, proactive, and able to take initiative without constant direction - Strong attention to detail and commitment to accuracy Requirements - Experience in the education, training, or student services sector - Experience working with or monitoring AI calling tools or automation platforms - Report preparation and data management experience Benefits - Genuinely caring Leadership Team - Competitive salary package - Company-provided full set-up for desktop/laptop with a back-up internet - HMO - 15 Vacation Leaves and 5 Sick Leaves - Annual Performance Reviews - Unlimited Employee Referral Incentives - Employee Loan Facilities - Social Clubs and Interest Workshops - Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance. - Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays

• Supervise the Area AR Center’s staff for credit risks evaluation and collections follow-up. • Regularly supervise staff including responsibility for interviewing, hiring, training, and performance management. • Review daily, weekly, and monthly reporting related to team member performance and cash application. • Assess risk of offering credit to new and existing customers and resolve related matters. • Ensure staff follows standard operating procedures systematically.

• Lead and develop a team responsible for end-to-end Accounts Receivable and billing operations • Ensure timely and accurate reimbursement while meeting key performance metrics • Drive operational excellence through team member development, policy implementation, and audit oversight • Maintain high standards of customer service, compliance, and patient-centered communication • Monitor, analyze, and report key performance metrics related to Accounts Receivable accounts

Role Description As an Accounts Receivable Specialist, you will manage customer accounts and collections activities across international markets during a major finance transformation programme. You will play a key role in ensuring timely debt collection, resolving customer disputes and maintaining accurate account records. Your work will directly contribute to improving cash flow, reducing overdue debt and enhancing customer relationships for a global organisation undergoing significant operational change. Responsibilities - Manage customer accounts and monitor outstanding receivables across multiple markets - Perform collections activities via phone and email, following agreed processes and timelines - Resolve customer queries and payment disputes with professionalism and attention to detail - Carry out account reconciliations and investigate discrepancies - Monitor ageing reports and implement strategies to reduce overdue debt - Process credit notes where appropriate and maintain accurate records - Liaise with internal departments and external customers to support smooth operations - Ensure key performance indicators and service level agreements are consistently achieved - Support continuous improvement initiatives within the AR function - Work within SAP S/4HANA and Esker environments to manage daily activities Qualifications - Proven experience in Accounts Receivable or Credit Control roles - Demonstrated experience managing customer collections - Strong dispute resolution and negotiation skills - Experience carrying out account reconciliations - Excellent communication and interpersonal skills - Proficiency using SAP, SAP S/4HANA or similar enterprise resource planning systems - Fluent English plus one of the following languages: Spanish, Italian, Arabic or Portuguese - Experience using Esker systems (desirable but not essential) Additional Experience - Background in shared services or global business services environments - Experience working in international finance functions - Exposure to finance transformation projects or programmes - Continuous improvement mindset and experience with process optimisation Benefits - Fully remote working arrangement - 6-month fixed term contract starting early August - Individual performance bonus - Team performance bonus - Opportunity to work on a global finance transformation programme with a major international organisation - Career progression opportunities within a growing consultancy How to Apply To apply for this role, please submit your CV using the form below or email info@blvdr.pl