• Responsible for implementation and coordination of fiscal transactions in a timely and accurate manner • Claims processing, cash collection, claims resolution, resolving credit balances, EOM balancing and monthly statements • Responsible for pre claim review to assure billing compliance as required by company • Complying with all policies, procedures and regulations related to billing all Medicare, Medicaid and other Third Party Payors

Role Description This isn’t aggressive debt collection — it’s empathetic payment support. You’ll help students find solutions that work, while protecting the business. If you’re confident on the phone and know how to turn a difficult conversation into a workable outcome — this is the role for you. We’re placing an Accounts Receivable & Collections Specialist for a leading Australian online education company. You’ll manage the collections function within their support team — responding to student enquiries, handling inbound calls, following up on outstanding payments, monitoring an AI outbound calling agent, and preparing reports. The key to this role is your ability to negotiate empathetically: you’re not chasing debts aggressively, you’re helping students find a payment solution that works for them while protecting the business. This is a stable, permanent full-time role with a well-established Australian education provider. If you’re self-sufficient, take ownership of your work, and can manage multiple priorities without dropping the ball — apply now. - Respond to student payment enquiries via email and inbound calls - Follow up students who require assistance with outstanding payments - Work alongside AI-powered customer engagement tools (Pearl AI) to support outbound collections activity — full training provided - Negotiate payment plans and solutions with students in a professional and empathetic manner - Manage collections activity in Salesforce and update records accurately - Process and reconcile payment activity in Xero - Prepare collections reports and complete administrative tasks Qualifications - Background in collections, sales, or customer support with collections exposure - Comfortable handling conflict and difficult conversations professionally and with empathy - Strong communication and negotiation skills — you find solutions, not just chase payments - Experience using a CRM system for collections or accounts management — Salesforce experience is highly preferred - Experience using an accounting system for payment processing or reconciliation — Xero experience is highly preferred - Strong organisational skills and ability to manage multiple priorities simultaneously - Self-sufficient, proactive, and able to take initiative without constant direction - Strong attention to detail and commitment to accuracy Requirements - Experience in the education, training, or student services sector - Experience working with or monitoring AI calling tools or automation platforms - Report preparation and data management experience Benefits - Genuinely caring Leadership Team - Competitive salary package - Company-provided full set-up for desktop/laptop with a back-up internet - HMO - 15 Vacation Leaves and 5 Sick Leaves - Annual Performance Reviews - Unlimited Employee Referral Incentives - Employee Loan Facilities - Social Clubs and Interest Workshops - Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance. - Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays

• Supervise the Area AR Center’s staff for credit risks evaluation and collections follow-up. • Regularly supervise staff including responsibility for interviewing, hiring, training, and performance management. • Review daily, weekly, and monthly reporting related to team member performance and cash application. • Assess risk of offering credit to new and existing customers and resolve related matters. • Ensure staff follows standard operating procedures systematically.

• Lead and develop a team responsible for end-to-end Accounts Receivable and billing operations • Ensure timely and accurate reimbursement while meeting key performance metrics • Drive operational excellence through team member development, policy implementation, and audit oversight • Maintain high standards of customer service, compliance, and patient-centered communication • Monitor, analyze, and report key performance metrics related to Accounts Receivable accounts