• Lead regional customer and employee education and training activities in support of Cardiac Rhythm Management (CRM) procedure and product launches. • Partner with key leadership, field, and cross functional personnel to identify opportunities for and barriers to improving district and region performance. • Provide feedback to product development, quality, education, and marketing teams regarding product performance to improve future offerings. • Serve as the customer and field technical resource in CRM. • Provide expertise and leadership in the areas of Physician and Fellows education, AHP education, clinical evidence interpretation, and Medtronic employee education. • Based on strategic priorities provide implant or clinic coverage as requested by the needs of the region. • Drives regional education and training activities and supports national programs for CRM, specifically: Train and educate internal teams and external customers on CRM procedures, therapies/ products, processes and solutions. • Continued education and assessment of tenured field team. • Leads coordination of new-hire training with accountability to hiring manager (DM or DSM). • Responsible for new hire field sign-off. • Understand competitive technology and therapies and can craft a message as to why Medtronic devices provide a competitive advantage. • Disseminates competitive information to regional teams. • Delivers competitive training to field service and sales staff. • Delivers tailored training and education on Medtronic products, competitive products, clinical evidence, and the changing marketplace to enhance the technical and sales skills of local sales and service teams and ensure a best-in-class organization. • Delivers new product and procedural field training and ensures that all required technical and clinical evidence for our products is delivered in a manner that our field teams can articulate to customers. • Enhances relationships with current and future stakeholders by delivering strategic and innovative education to promote Medtronic products and therapies while focusing on the clinical value and engages with the Regional Economics Manager for economic value conversations. • Translates complex technical messaging, dispels competitive claims, resolves complex technical issues, and maintains customer relationships through technical expertise. • Understands, Interprets and participates in communication of product and procedure updates and field corrective actions pertinent to Medtronic products and therapies. • Partners with sales leadership intentionally and effectively to develop and execute strategic technical and clinical training that meet business goals. • Leverages personal district and region-wide relationships and experience to anticipate changes in business conditions. • Responds to urgent or rapidly changing business needs and partners with sales teams to implement strategic solutions. • Builds and strengthens relationships across Medtronic to support collaborative solutions that leverage our unique sales and service teams. • Builds and maintains high trust relationships based on technical expertise and clinical evidence with key customers across the region. • Provides expert service at key accounts to establish and reinforce the value of Medtronic technical competency.

About Monte Carlo Monte Carlo is the agent trust platform that unifies data and agent observability to monitor, troubleshoot, and improve production AI systems. As enterprises prepare to deploy thousands of agents across business-critical use cases, Monte Carlo provides the reliability infrastructure to support them along this AI transformation, from human-guided agents to fully autonomous operations. Founded in 2019 and backed by leading investors, Monte Carlo empowers data and AI teams to ship trusted AI at scale. Learn more at montecarlodata.com. The opportunity Our largest EMEA accounts represent significant untapped growth. This is a new role — not a backfill — designed to own the technical sales cycle for expansion within our most strategic customers. You’ll partner with Strategic Account Executives to turn deployed product and existing trust into larger, multi-year commitments. You’ll shape this from the ground up. What you’ll do - Run expansion sales cycles. Own discovery, solution design, demos, POV execution, and technical close for expansion opportunities within a small book of named strategic accounts. These are established customers — your job is to unlock the next layer: new business units, platforms, use cases, and stakeholders. - Build technical champions. Identify and develop the advocates inside each account who will carry Monte Carlo into the next budget cycle, platform migration, or executive review. Run briefings, workshops, and architecture reviews that position our platform as infrastructure. - Drive POVs that convert. When an account wants to extend Monte Carlo into a new platform, region, or team, you design the proof of value, set success criteria, and deliver a result that accelerates the commercial close. - Own technical account strategy. Map the whitespace in each account’s data and AI architecture. Understand where Monte Carlo sits today and where it should sit in 18 months. Bring that point of view to every account plan and QBR. - Collaborate across the team. Work alongside our Growth team (ongoing adoption and customer success), Acquisition Pre-Sales (net-new logos), and Product when strategic accounts surface requirements that could shape the roadmap. What makes this differentThis is not customer success with a quota, and it’s not net-new prospecting. It’s the full pre-sales technical cycle applied to accounts that already use Monte Carlo. Your starting position is stronger — deployed product, real usage data, existing relationships — but the complexity is higher: multiple stakeholders, competing priorities, and the longer procurement and infosec cycles that come with large European enterprises. What we’re looking for - 5+ years in pre-sales, solutions engineering, or strategic technical account management within B2B AI-first companies and SaaS organizations — with meaningful experience in enterprise accounts. You’ve navigated procurement, infosec reviews, and multi-stakeholder buying committees. - Equal parts technical and commercial. You can whiteboard a data architecture and hold a conversation with a VP of Data about ROI and competitive positioning. You understand modern data platforms — warehouses, orchestration, transformation, BI — well enough to earn credibility with technical buyers. - Experience growing existing accounts. You’ve done expansion, upsell, or land-and-expand before — whether that was your title or simply what you did. You know why expanding an account is harder than winning a new one. - Self-directed and accountable. A small book of high-value accounts in a lean EMEA team. You prioritize your own time, know when to escalate, and know when to push back. - Strong communicator across seniority levels. Equally comfortable in a technical deep-dive with a platform engineer and presenting a business case to a C-minus-1. Preferred, not required - Experience with the modern data stack: Snowflake, Databricks, dbt, Airflow, BigQuery, Spark, or similar. Data observability, data quality, or AI observability experience is a strong plus. - Familiarity with MEDDPICC, Command of the Message, or similar sales qualification and value frameworks. - Comfort with AI-augmented workflows — we operate as an AI-first company and use AI tooling extensively across the team. - Experience selling into European enterprises across multiple countries and regulatory environments. How we’ll measure success - Revenue growth in your accounts. The primary metric. Are your accounts expanding through new use cases, platforms, and stakeholders — not just renewing flat? - Expansion pipeline technically qualified and closed. You own the technical execution against the expansion pipeline — ensuring every opportunity is properly scoped, proven, and technically closed. - Technical win rate on expansion POVs. When you run a POV from a position of strength — deployed product, real usage data — the bar for conversion is high. - Renewal health. You’re not the renewal owner, but your work should set every renewal up to be larger than the last. #LI-REMOTE #BI-REMOTE Come As You Are Equality is a core tenet of Monte Carlo's culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Monte Carlo is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be recognized for our world-class employee experience: Monte Carlo Named 2025 Databricks Data Governance Partner of the Year We were recently recognized as the #1 Data Observability Platform by G2 for the 4th consecutive quarter. See our G2 reviews here! Monte Carlo Named to G2's Best Software Products of 2026 Monte Carlo was featured on Database Trends and Applications (DBTA’s) Trend-Setting Products for 2025! We are super proud to be named the 2026 Best Place to Work by Built In! Beware of Imposter Recruiters and Job Scams - All official communication from our recruiting team will come from an @montecarlodata.com email address. - We will never ask candidates to provide sensitive personal information (such as bank details, social security numbers, or payment) at any stage of the recruitment process. - We will never request payment for equipment, training, or application processing. - Our open positions are always listed on our official careers page: https://jobs.ashbyhq.com/montecarlodata. If you are contacted by someone claiming to represent Monte Carlo but you’re unsure of their legitimacy, please reach out to us directly at recruiting@montecarlodata.com before sharing any personal information.

• Deliver exceptional customer experience while servicing products in the home. • Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance. • Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG. • Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances. • Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts. • Immediately and accurately process paperwork and perform data entry upon completion of each job. • Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home. • Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

• Deliver an exceptional customer experience while servicing products in the home. • Travel offsite to customers' locations to perform maintenance and repair on LG's equipment. • Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG. • Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances. • Diagnose problems, assess the extent of the problem, document findings, and decide whether to repair the product or replace parts. • Process paperwork and perform data entry upon completion of each job. • Pre-screen next day service calls by obtaining necessary information to help diagnose issues prior to arriving at customer's home. • Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).