• Manages all aspects of assigned projects (typically valued up to $1M) from award through completion, including site management, budgeting, scheduling, and execution • Serves as the primary point of contact for customers, ensuring high levels of satisfaction, safety, and quality assurance throughout the project lifecycle • Collaborates with local Convergint Project Managers, Customers, and Program Managers to align on project goals and support execution • Develops and manages project installation plans in coordination with local teams • Maintains accurate records of job status, material flow, change orders, and other documentation • Identifies project risks and implements strategies to mitigate them • Partners with technical subject matter experts to create necessary project documentation, including runbooks and execution plans • Oversees project financials, including budgeting, forecasting, and resource planning • Regularly communicates project progress, schedules, and changes to stakeholders

• Serve as the subject matter expert on our billing and revenue recognition solutions, demonstrating deep understanding of order-to-cash processes, customer journeys, and the competitive landscape. • Architect elegant solutions addressing specific customer challenges, including complex integrations and customizations. • Partner with sales and alliances teams to drive opportunities for our largest customers, leading solution strategy and laying groundwork for successful implementations. • Act as the "voice of the customer," providing actionable insights to influence product development and feature prioritization. • Create and share best practices, reusable assets, and training materials to enhance go-to-market efficiency. • Help resolve complex technical issues for key customers, working with customer success and engineering teams. • Represent technical aspects in sales forecasts, identify potential blockers, and propose solutions. • Participate in marketing events, including executive briefings, conferences, and trade shows.

• Engage regularly with senior executives to understand their goals and provide strategic guidance • Jointly create success plans with customers to deliver value and outcomes from Thomson Reuters' legal AI solutions • Collaborate with customers to identify their specific business challenges and design tailored workflows/use cases • Partner with customers to help gain executive sponsorship and define change management strategies • Ensure users are trained appropriately and define mutual strategies to grow adoption of TR Legal AI solutions • Capture value delivered to customers, lead executive business reviews, and develop the joint roadmap for success • Proactively address customer needs and identify opportunities for expansion

• Effectively partner with Account Executives to understand prospects’ challenges and articulate Fieldguide’s value proposition, vision, and strategy to prospects • Build credibility with technical champion at the prospect company • Understand and help orchestrate all phases of the sales cycle, including leading technical validations during the Proof of Value phase • Participate and contribute to the enterprise sales process, product, or best practices initiatives • Present and demonstrate the product in a persuasive way based on key messages, decision criteria, and key business issues, ensuring the product is presented competitively • Successfully manage customer questions and objections and resolve concerns