Entrust

• Define and lead integrated, multi-channel campaign strategies aligned to revenue goals, including acquisition, expansion, and lifecycle marketing. • Architect campaign frameworks that connect brand awareness, demand generation, and conversion optimization. • Partner with paid media team to guide channel strategy, audience targeting, testing priorities, and performance optimization across paid search, paid social, content syndication, intent-based media, and programmatic channels. • Establish scalable playbooks for repeatable, agile campaigns across priority segments and markets. • Drive alignment with GTM leadership to ensure campaign priorities map to business objectives and sales motions. • Own development and activation of audience segmentation and buying personas, including ICP definition, key pain points, and decision journeys. • Build and operationalize content mapping frameworks aligned to personas, funnel stages, and key use cases. • Lead execution of high-impact demand generation programs that increase lead quality, conversion rates, and pipeline velocity. • Manage internal stakeholders to ensure paid media programs are strategically aligned, well-briefed, measured effectively, and optimized against business outcomes. • Define strategy to meet KPIs across the funnel, including engagement, conversion, pipeline contribution, and revenue impact.

• Partner with Sales to diagnose customer challenges across KYC, fraud prevention, account opening, and authentication workflows, proposing tailored solutions • Design and guide user experiences leveraging Entrust Identity solutions, supporting API/SDK integrations across web and mobile applications • Lead technical aspects of trials and POCs, including defining success criteria and validation strategies • Support RFP/RFI processes with technical expertise and industry knowledge • Build demos, tailored solution presentations, and example integrations for customer use cases • Collaborate with Product teams to share customer insights and influence product direction • Drive adoption of new features and capabilities across the region • Contribute to global best practices within the Solutions Engineering function • Represent Entrust at industry events, conferences, and webinars

• Lead and support end-to-end compliance efforts across multiple environments, including readiness assessments, audits, and continuous monitoring activities • Leading PCI DSS compliance-related activities and certification • Supporting U.S. Federal readiness efforts, including gap assessments against NIST SP 800-53 • Maintaining required evidence artifacts and ensuring traceability of evidence • Interpreting and operationalizing compliance requirements into actionable control activities for engineering and operations • Serving as SME for PCI DSS and NIST 800-53 compliance • Supporting development of FedRAMP artifacts • Partnering with control owners to ensure controls meet PCI DSS and NIST 800-53 requirements • Supporting external audits by preparing evidence and responding to auditor requests • Driving coordination with third parties to ensure shared control alignment • Ensuring audit readiness through continuous proactive gap assessments and control testing throughout the year • Identifying, assessing, and communicating compliance and security risks to stakeholders • Identifying, tracking, and driving closure of audit findings and control deficiencies • Contributing to the development and maintenance of security policies, standards, and procedures

• Execute end-to-end order fulfillment workflows, ensuring accurate and timely provisioning of software and software subscriptions • Generate and deliver license entitlements, activation keys, and access credentials through integrated systems • Ensure customers are successfully onboarded and activated with minimal friction • Ensure compliance with U.S. export control regulations by validating customer, product, and geographic eligibility prior to fulfillment of export-controlled software and licensing • Manage customer lifecycle activities within TrustedCare, including user onboarding, access provisioning, and entitlement management to support a seamless activation experience • Provide ongoing TrustedCare support, resolving access, provisioning, and platform-related inquiries to ensure consistent and high-quality customer experiences • Partner with cross-functional teams to identify process gaps and implement scalable improvements • Communicate proactively with internal stakeholders to resolve fulfillment issues quickly

Role Description Entrust is seeking a highly skilled Senior Security Compliance Analyst to lead and sustain compliance for multiple PCI DSS environments while supporting the maturity and execution of our SOC 2 program. This role is responsible for designing and executing continuous compliance monitoring activities, identifying gaps and leading associated remediation efforts, planning and leading third-party audits, and measuring control effectiveness across cloud-based, on-prem and hybrid environments. The ideal candidate brings deep PCI DSS expertise, strong SOC 2 familiarity, and modern GRC experience that enable scalable, automated, and evidence-driven compliance operations. This position partners closely with Security, Engineering, Product, and third-party providers to ensure controls are designed effectively, operating consistently, and aligned to business, statutory and regulatory expectations. How You Will Make an Impact - Lead and support end-to-end compliance efforts across multiple environments, including readiness assessments, audits, and continuous monitoring activities to ensure sustained security posture and audit readiness. - Responsibilities include, but are not limited to: - Leading PCI DSS compliance-related activities and certification; - Supporting the evolution and execution of the SOC 2 program, including control design, testing, and evidence collection; - Maintaining required evidence artifacts and ensuring traceability of evidence; - Interpreting and operationalizing security and compliance requirements into actionable control activities for engineering and operations; - Serving as SME for PCI DSS and SOC 2 compliance, advising internal teams and customers; - Partnering with control owners to ensure controls meet PCI DSS requirements and Trust Services Criteria (Security, Availability, Confidentiality, etc.); - Supporting external audits by preparing evidence, responding to auditor requests, coordinating audit activities, and tracking remediation; - Driving coordination with third parties (e.g., service providers, hosting partners) to ensure shared control alignment; - Ensuring audit readiness through continuous proactive gap assessments and control testing throughout the year; - Identifying, assessing, and communicating compliance and security risks to stakeholders; - Identifying, tracking, and driving closure of audit findings and control deficiencies; - Contributing to the development and maintenance of security policies, standards, and procedures. Qualifications - 5+ years in security compliance, audit, or GRC with a strong understanding of administrative, technical, and physical controls, including how they support one another. - Hands-on technical and audit experience with PCI DSS and SOC 2 compliance. - Ability to work across multiple time zones with virtual global teams. - Strong technical understanding of: - Cloud environments and shared responsibility models; - Access control, change management, logging and alerting, and vulnerability management and other security domains; - Experience working in SaaS or cloud-native environments; - Experience working cross-functionally with engineering and infrastructure teams. - Must be a US citizen. Preferred Qualifications - Experience supporting multiple compliance frameworks (PCI DSS, PCI CP, SOC 2, FedRAMP, ISO 27001, etc.). - Experience with modern GRC platforms and control automation. - Familiarity with continuous compliance / continuous monitoring models. - Certifications such as: CISSP, CISA, CISM, CRISC, PCI ISA/QSA/PCIP (preferred but not required). Benefits - Comprehensive health and well-being programs which include medical, vision, dental; - A generous 401(k) matching contribution; - Life and disability insurance; - Mental health coaching; - Virtual fitness programs; - Paid personal time off plus 12 paid holidays; - Parental leave and education reimbursement. Compensation Range The anticipated starting base pay for this position is: $119,078-$174,648 per year (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. Ready to Make an Impact? If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together. Apply today!

Role Description The Customer Solutions Manager (CSM) is a strategic, post‑sale professional responsible for accelerating customer value realization, adoption, and long‑term partnership outcomes across a select portfolio of Entrust’s most strategic and engaged customers. CSMs operate as a proactive, data‑driven partner—monitoring customer health, driving measurable outcomes, and orchestrating cross‑functional efforts to reduce risk and improve retention. CSMs are a specialized, limited resource aligned to high‑impact customers—typically multi‑solution, highly engaged accounts with meaningful growth potential. Each CSM supports approximately 10–12 customers, representing $3–10M in ACV coverage, with a typical customer threshold of >$150K ACV. Coverage may vary based on customer complexity, solution mix, and engagement model. As a core member of the account team, the CSM partners closely with Sales, Product, Support, and Services to ensure customers achieve their intended outcomes and realize the full value of Entrust solutions. While the CSM identifies adoption and expansion opportunities, the Account Executive (AE) retains accountability for commercial execution. Key Responsibilities - Drive Customer Outcomes & Value Realization: Own the development and execution of Customer Success Plans as a living document in Gainsight, jointly owned with the account team and maintained through regular customer engagement. Align customer objectives to Entrust capabilities, define measurable success outcomes (KPIs and milestones), and lead structured customer governance to ensure sustained progress and executive alignment. - Monitor and Improve Customer Health (Proactive): Assess customer health using engagement signals, product usage, and operational insights to identify early warning indicators. Maintain a consistent engagement cadence—monthly at minimum and more frequently for priority accounts—to validate value delivery, adoption progress, and risk posture. - Risk Mitigation & Cross‑Functional Orchestration: Proactively identify customer risks, including adoption gaps, experience issues, support patterns, product constraints, and stakeholder misalignment. Orchestrate cross‑functional action plans across Sales, Support, Product, Engineering, and Services to remove blockers, restore momentum, and protect customer outcomes. Lead internal account reviews for priority customers to align on risk, actions, and growth signals. - Adoption Leadership (Including Entrust Cryptographic Security Platform (CSP) Focus): Lead adoption and enablement across Entrust solutions, with a particular focus on accelerating CSP adoption. Ensure customers are exposed to the platform’s full capabilities—including Compliance Manager and automation use cases such as Certificate Lifecycle Management (CLM)—and understand how to operationalize those capabilities to achieve business outcomes. - Growth Enablement (Partnering with Sales; AE Owns Execution): Identify and qualify adoption‑led growth opportunities based on customer outcomes, health, and engagement. Share insights with the AE and broader account team to support opportunity shaping through value articulation and stakeholder alignment. Partner with Sales to ensure renewal readiness by demonstrating and documenting realized value. - Voice of the Customer & Closed‑Loop Product Feedback: Capture strategic customer feedback, priorities, and timelines, providing business context and impact to inform product prioritization. Support a closed‑loop process where customer requests are logged via Support and Jira workflows, and outcomes are communicated back to customers with consistency and transparency. - Advocacy & Executive Engagement: Identify potential advocates and partner with Sales, Marketing, and Product to develop references, testimonials, and customer insights. Drive participation in customer advocacy programs, including CABs, once customers achieve meaningful value. Support executive sponsorship engagements by preparing leaders, framing objectives, and ensuring follow‑through. Success Measures - Net Revenue Retention (NRR) - Influence retention and expansion outcomes through proactive health management, value realization, and risk mitigation. - Customer Engagement & Execution Discipline - Maintain active Success Plans updated at least every 30 days. Ensure meaningful customer engagement at least every 30 days, lead internal account reviews based on priority, and drive executive sponsorship and advocacy motions with relevance and impact. Qualifications - 5+ years of experience in Customer Success, Technical Account Management, Professional Services, Consulting, Program Management, or comparable customer‑facing roles in enterprise software/security. - Demonstrated ability to influence senior stakeholders and operate effectively through ambiguity in a matrixed environment. - Strong analytical and operational discipline, with the ability to translate customer goals into measurable success plans. - Proven experience partnering cross‑functionally with Sales, Product, Support, and Services. - Bachelor’s degree or equivalent experience. - Ability to travel up to 10-20% as needed (remote role). Preferred Qualifications - Experience in cybersecurity, identity, access management, cryptography, PKI, encryption, HSMs, zero trust, or enterprise security platforms. - Familiarity with SaaS customer success tooling (e.g., Gainsight) and CRM systems (Salesforce). - Cloud and security certifications (AWS/Azure/GCP; CISSP/CISM/Security+/CEH). - Strong program/project management skills (PMP, Agile/Scrum/SAFe). Benefits - Comprehensive health and well-being programs including medical, vision, dental. - A generous 401(k) matching contribution. - Life and disability insurance. - Mental health coaching. - Virtual fitness programs. - Paid personal time off plus 12 paid holidays. - Parental leave and education reimbursement. Compensation Range The anticipated starting base pay for this position is: $132,183-$193,868 per year (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan.

Role Description Join us at Entrust, where we’re shaping the future of identity-centric security solutions. Our Customer Support Engineers have a deep understanding of our products and services and are constantly aware of their state. When they receive a request, they assess its priority, establish its impact, and come with a strategy to resolve it. They communicate efficiently and empathetically with our customers, understanding the context and capturing the required details for a timely resolution. Their focus is on response time and customer satisfaction. Entrust is expanding our Support team focused on the Onfido product suite to improve customer experience and satisfaction. One of your roles will be in identifying recurrent issues and trends, and partnering with our Product and Developer teams in addressing their root causes. The perfect candidate enjoys making customers happy and has a keen eye for investigation and detail. This role is part of a global team that provides 24x7x365 support to our customers. Coverage for customer support may require work on some public holidays. Candidate must be willing to work in US shift starting at 6:30pm IST. - Product understanding: Developing a deep understanding of the Onfido product suite and how it is used by our customers, collaborating with support engineers, product managers, software engineers, and mentors. Show confidence when demonstrating solutions. - Demonstrate a Customer Experience mindset: Holistic understanding of customer experience, and what drives and impacts customers at each stage of their onboarding journey. All-encompassing approach to customer support, adapting your language to fit the audience. - Problem solving: Supporting the team as they investigate, debug, reproduce and fix any technical issues customers are facing when using our services. - Product improvement: You know what works well and what needs some tweaking. You will work with Product Managers in defining the product roadmap, by surfacing customer feedback and learnings from past requests. You will help maintain accurate product documentation and will constantly try to improve internal processes. - Tooling: You're constantly looking for opportunities to automate support tasks, by using scripts and by developing custom tools that will make the job easier. Qualifications - A minimum 2 years of experience as a Technical Support Engineer in a Customer Service or software support role - Empathy, and desire to help others - Pragmatic problem-solving and critical thinking skills - Diligence, patience and friendliness under time pressure - Time management and the ability to multitask - Willingness and ability to work on some public holidays as required to provide customer support - Strong analytical skills, familiar with system log analysis - Experience writing documentation for Knowledge Base and Help Centers - Can work independently and make decisions even when limited details are available - Ability to collaborate with other team members to deliver maximum importance in addressing customers enquiries - Sense of urgency, ability to prioritize tasks based on business priorities - Experience of managing customer expectations and delivering results against tight deadlines - Fluent spoken and written English - Practical experience with at least one programming language: ideally Ruby, Python or JavaScript - Good knowledge of SQL databases - Knowledge of APIs, SDKs, and web applications and how they work - Must be able to lawfully work within the country of employment and have unrestricted work authorization for that country Preferred Qualifications - BSc/MSc in Computer Science, Engineering or other science subject - Familiarity with an Agile environment Benefits - Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. - Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. - Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. Company Description At Entrust, we don’t just offer jobs – we offer career journeys. We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves. Ready to Make an Impact? If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together. For more information, visit www.entrust.com . Follow us on LinkedIn, Facebook, Instagram, and YouTube. For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer. For Canadian roles, or where applicable: Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities. If you require an accommodation, contact accessibility@entrust.com . Recruiter: Claudia Vernon Claudia.Vernon@entrust.com

Role Description Entrust is seeking a highly motivated Associate Revenue Operations (RevOps) Analyst to join our Marketing Operations Team. This is an entry-level role designed for analytical, detail-oriented individuals who want to build a career in data-driven Go-To-Market (GTM) strategy, pipeline analytics, and revenue optimization. This role supports two core pillars: - Demand Generation - Product Marketing (Product, Trials, and Retention) You will partner closely with Marketing, Sales, SDRs, Customer Success, and Product Marketing to translate data into insights that drive measurable pipeline impact, improve conversion rates, and optimize product performance. Location: US Eastern or Central Time Zone (remote) Responsibilities: - Demand Generation: - Improve campaign performance versus pipeline and conversion targets across segments and regions. - Identify optimization opportunities (targeting, messaging, channel mix) and work with Marketing to drive campaign improvements. - Drive improvements to funnel progression (MQL → AEQL → Closed Won) to identify bottlenecks and better conversion. - Partner with Sales to address stalled leads and improve follow-up velocity. - Deliver weekly insight summaries highlighting drivers of pipeline, underperformance, and recommended actions. - Product Marketing: - Analyze win/loss and customer feedback to identify trends impacting product-market fit and win rates. - Track and run go to market trials and surface friction points. - Monitor product retention and expansion trends to identify churn risks and growth opportunities. - Partner cross-functionally (Product Marketing, Product, CS, Sales) to translate insights into actions. - Maintain data quality across CRM, trial, and feedback systems and deliver clear weekly recommendations. Qualifications - Bachelor's degree in STEM, business, Economics, Data Analytics, or a related field. - Motivated and driven to achieve outstanding results. - Strong attention to detail with a focus on data accuracy and integrity. - Strong analytical and problem-solving skills. - Excellent written communication skills with the ability to summarize insights clearly. - Proficiency in Excel or Google Sheets (pivot tables, formulas, basic modeling). - US Candidates--Must be able to lawfully work within the US and have unrestricted work authorization for US. - UK Candidates--Right to Work in the UK without sponsorship. Requirements - Exposure to Salesforce or CRM systems. - Familiarity with marketing and sales funnel metrics (MQLs, pipeline, conversion rates). - Experience with BI tools (Tableau, Looker, or Power BI). - Interest in SaaS, cybersecurity, identity, or payments industries. Benefits - Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. - Flexibility: We offer flexible options that fit your lifestyle. - Collaboration: Our teams thrive on sharing ideas, brainstorming solutions, and working together. - Comprehensive health and well-being programs including medical, vision, dental. - A generous 401(k) matching contribution. - Life and disability insurance. - Mental health coaching and virtual fitness programs. - Paid personal time off plus 12 paid holidays. - Parental leave and education reimbursement.

• Analyze market trends, competitive offerings, and emerging technologies relevant to on-premises issuance solutions • Contribute to the development and execution of the IFI product roadmap • Translate market and customer needs into detailed product requirements and user stories through engagement with customers, partners, and internal stakeholders • Lead and support product planning, definition, and launch activities • Collaborate daily with cross-functional teams to design and deliver high-quality solutions • Define and communicate technical product positioning and value propositions for on-prem systems • Develop and deliver technical enablement materials for Sales, Services, and partner teams • Partner with Sales and Training teams to design and execute training programs for internal teams and partners • Serve as the product subject matter expert (SME) for on-prem issuance solutions, supporting marketing content and go-to-market initiatives • Support sales engagements, customer implementations, and industry events as needed • Analyzing portfolio for market differentiation with AI

Role Description Join our team as an Associate Project Manager (APM) supporting Major Project initiatives. You’ll play a vital role in delivering innovative utility projects that power communities and promote sustainability. The APM supports the delivery of natural gas utility capital projects by coordinating project initiation, planning, design progression, construction readiness, and closeout activities. Working under the direction of a Project Manager, this role is responsible for maintaining project controls, supporting stage-gate (Tollgate) processes, and ensuring accurate documentation, tracking, and compliance across internal systems and programs. This role is highly execution-focused and requires strong organizational skills, attention to detail, and the ability to quickly learn internal systems and processes. Whether you’re early in your career or looking to grow into a leadership role, this position offers hands-on experience with transmission, distribution, substation, underground, and grid modernization projects. - Support planning and execution of complex electrical utility projects - Support communication across engineering, ROW, supply chain, and construction teams - Track project progress and assist with documentation, permitting, and compliance - Input and track project commitments, milestones, and deliverables - Support monthly actuals and cost tracking (high-value support activity) - Support Tollgate (Stage Gate) processes and required deliverables - Support construction activities, including tracking punch list items - Participate in site visits, inspections, and stakeholder communications Qualifications - Bachelor’s degree in Engineering, Construction Management, Business, or related field (or equivalent experience) - Minimum of 2 years of experience in utility, infrastructure, capital or construction projects - Strong organizational and coordination skills with attention to detail - Ability to learn and navigate project systems and tools quickly - Proficiency in Microsoft Office (Excel, Word, Outlook) - Familiarity with electrical systems and safety standards - Strong communication, organization, and teamwork skills - Willingness to travel to and work onsite as needed Requirements - Experience supporting gas utility or pipeline projects - Familiarity with project lifecycle delivery (initiation through closeout) - Experience with project management or project controls tools (e.g., Trimble, SAP, Primavera, or similar) - Exposure to regulatory or compliance requirements (e.g., PHMSA) Benefits - A supportive and inclusive work environment that values diversity and encourages innovation. - Opportunities for professional growth and career development. - Competitive salary and comprehensive benefits package, including generous paid time off, retirement program with a company match, tuition reimbursement, and flexible work schedules. - This position pays between $85,000 and $120,000 annually and is an exempt position. Salary will be tailored to experience and background. - Benefits offered include company sponsored medical, dental, vision, and retirement plan with company match. - Also offered are tuition reimbursement, voluntary life, disability, critical illness, accident and hospitalization plans. - HSA or FSA medical accounts and FSA dependent care and transportation/parking accounts are also available. - Full time employees are eligible to earn PTO hours. - May be eligible for discretionary bonus as determined by the company.