Customer Success Manager – Legal AI Solutions
Location
Minnesota
Posted
1 day ago
Salary
$93.1K - $172.9K / year
Seniority
Senior
Job Description
Customer Success Manager – Legal AI Solutions
Thomson Reuters
• Engage regularly with senior executives to understand their goals and provide strategic guidance • Jointly create success plans with customers to deliver value and outcomes from Thomson Reuters' legal AI solutions • Collaborate with customers to identify their specific business challenges and design tailored workflows/use cases • Partner with customers to help gain executive sponsorship and define change management strategies • Ensure users are trained appropriately and define mutual strategies to grow adoption of TR Legal AI solutions • Capture value delivered to customers, lead executive business reviews, and develop the joint roadmap for success • Proactively address customer needs and identify opportunities for expansion
Job Requirements
- Formal legal education (JD) or substantial experience working with legal technology, attorneys, or legal professionals
- 5+ years of experience in Customer Success, Consulting with legal technology, Account Management, or a related role with leading legal tech consulting organizations or SaaS firms
- Familiarity with legal technology or AI-driven platforms with a willingness to stay ahead of advancements in legal tech
- Strong interpersonal and communication skills
- Proven ability to build trusted relationships and act as a strategic advisor to customers
- A proactive, personable approach to problem-solving
- Ability to travel once a month
Benefits
- Flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Competitive health, dental, vision, disability, and life insurance programs
- 401k plan with company match
- Paid holidays including two company mental health days off
- Parental leave
- Sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by employee
- Optional life and AD&D insurance paid 100% by employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Tuition Reimbursement
- Access to Employee Stock Purchase Plan
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