Customer Success Manager – Legal AI Solutions

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorTeam 10,001+Since 2008H1B SponsorCompany SiteLinkedIn

Location

Minnesota

Posted

1 day ago

Salary

$93.1K - $172.9K / year

Seniority

Senior

Professional Certificate5 yrs expEnglish

Job Description

Customer Success Manager – Legal AI Solutions

Thomson Reuters

• Engage regularly with senior executives to understand their goals and provide strategic guidance • Jointly create success plans with customers to deliver value and outcomes from Thomson Reuters' legal AI solutions • Collaborate with customers to identify their specific business challenges and design tailored workflows/use cases • Partner with customers to help gain executive sponsorship and define change management strategies • Ensure users are trained appropriately and define mutual strategies to grow adoption of TR Legal AI solutions • Capture value delivered to customers, lead executive business reviews, and develop the joint roadmap for success • Proactively address customer needs and identify opportunities for expansion

Job Requirements

  • Formal legal education (JD) or substantial experience working with legal technology, attorneys, or legal professionals
  • 5+ years of experience in Customer Success, Consulting with legal technology, Account Management, or a related role with leading legal tech consulting organizations or SaaS firms
  • Familiarity with legal technology or AI-driven platforms with a willingness to stay ahead of advancements in legal tech
  • Strong interpersonal and communication skills
  • Proven ability to build trusted relationships and act as a strategic advisor to customers
  • A proactive, personable approach to problem-solving
  • Ability to travel once a month

Benefits

  • Flexible vacation
  • Two company-wide Mental Health Days off
  • Access to the Headspace app
  • Retirement savings
  • Tuition reimbursement
  • Employee incentive programs
  • Resources for mental, physical, and financial wellbeing
  • Competitive health, dental, vision, disability, and life insurance programs
  • 401k plan with company match
  • Paid holidays including two company mental health days off
  • Parental leave
  • Sabbatical leave
  • Optional hospital, accident and sickness insurance paid 100% by employee
  • Optional life and AD&D insurance paid 100% by employee
  • Flexible Spending and Health Savings Accounts
  • Fitness reimbursement
  • Access to Employee Assistance Program
  • Group Legal Identity Theft Protection benefit paid 100% by employee
  • Access to 529 Plan
  • Commuter benefits
  • Adoption & Surrogacy Assistance
  • Tuition Reimbursement
  • Access to Employee Stock Purchase Plan

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