• Support a team of 7 to 10 seasoned PDMs through regular 1:1s, candid feedback, and coaching at the moments that matter, while trusting them to run their projects day to day. • Grow senior practitioners toward broader scope and leadership, so the practice gets stronger over time. • Hire PDMs and place them on projects where they will thrive and serve the mission. • Set the practice's direction and norms for collaboration and candor, so the team can deliver without you in the middle of every call. • Step in on hard team dynamics when needed, and work toward resolution in the open while modeling resilient conflict patterns. • Help clients see and learn the value of product thinking firsthand on engagements (both by fostering a team that is extraordinary at this, and by working directly with clients as an advisor and subject-matter expert when needed). • Support clients in adding product roles, capability, and team structures of their own, with structured support that outlasts the engagement. • Serve as a trusted advisor to government leaders on setting up product leaders and teams for success, increasingly at senior and strategic levels. • Define and maintain the standards, workflows, and rituals that let teams deliver well and sustainably, and make room for experimentation and iteration. • Establish how the practice measures progress, learns, and adjusts as conditions change. • Set up knowledge management so lessons carry forward instead of getting rediscovered. • Shape and contribute to the ecosystem-wide conversation on the importance of product in delivering user-centered public services • Raise the visibility of Bloom's product expertise with government teams and partners: publishing tools and points of view, speaking at and attending field events, and getting reusable resources into the hands of gov teams. • Build relationships with potential partners and clients, and connect Bloom's product perspective to the problems they're working on. • Represent Bloom's product practice in the field, shaping how the wider civic technology community understands product in government. • Work with Bloom's leadership team on tactical and strategic decisions, especially hiring, staffing, culture, and business development. • Help scope proposed work with appropriate time and cost estimates, and contribute to proposals. • Take a long-term view, make decisions aware of second-order effects, and keep moving amid ambiguity.

• Drive the execution of strategic objectives, shape the product roadmap, and manage priorities across the product lifecycle. • Work as part of a globally distributed team, needing ad-hoc meetings out of standard working hours. • Understand and synthesize customer, market, and business needs to inform and drive product strategy. • Develop and maintain a current understanding of industry and technology trends. • Collaborate with Security, Engineering, Sales and Marketing, Information Governance, Customer Success, and the Leadership team to define requirements. • Support the product vision and manage the roadmap, keeping it aligned with company goals and customer needs. • Deliver a financially sound, continuously improving technology platform. • Protect intellectual property, user data, and system integrity by adhering to policies and procedures for secure software development. • Act as the primary product voice in customer engagements, leading discovery and feedback sessions. • Monitor release schedules to ensure product and feature availability. • Work with cross-functional teams to accomplish objectives and resolve problems.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Product Manager - Technical II The Switching Solutions team is looking for a passionate, collaborative and experienced Product Manager- Technical II that will provide innovative, secure, and reliable solutions for core Mastercard transaction switching systems. The ideal candidate is passionate about connecting business with technology, highly motivated, and an innovator who embraces, adopts and studies the latest technology trends. In this position you will: • Be responsible for working with various product teams across Mastercard to understand their business needs and translate to business and functional requirements • Work cross-functionally with project managers and engineering teams to gather estimates, create designs and drive the delivery of business and functional requirements • Act as the voice of the customer when writing requirements, reviewing designs and contributing to technical and product documentation • Continuously monitor the delivery of requirements through their entire lifecycle (i.e., testing, production, post-production) All About You: The ideal candidate for this position should: Have an understanding of how payments are processed (four-party model) and what role Mastercard plays Experience of taking ideas from inception to production (i.e., requirements, design, testing, implementation, post-production monitoring) Can deliver high-quality results in fast paced environment with shifting priorities Comfortable building relationships, communicating and partnering with stakeholders across the organization including product, engineering and executives.Demonstrated experience of leading projects: hosting calls, setting agenda, documenting notes, etc. Possess ability to manage multiple projects at once that are in different stages Follow Mastercard's PM-T best practices and contribute lessons learned to broader team Experience working in agile or waterfall project methodology Continuously think of new ways to solve problems and create efficiencies within the broader Switching Solutions team and the Mastercard core network Possess the following skills: active listening, collaboration skills, quickly grasp new concepts, critical thinking, question the status quo and thinking outside the box, willing to wear 'multiple hats Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Visionary Leadership: Completely overhaul the current product roadmap. • Customer-Centric Innovation: Spend significant time in the field to translate customer pain points into software features that delight users. • Agile Execution: Lead the product management team in a high-velocity environment, ensuring the engineering backlog is ruthlessly prioritized for rapid execution and maximum market impact. • Pricing & Packaging: Optimize SaaS pricing models to reflect the value of operational efficiency and risk mitigation. • Cross-Functional Synergy: Partner with Sales and Marketing to arm them with value propositions that wins in the hospital space. • Key Performance Indicators: Own key metrics e.g. LTV, CAC, NRR, ARR, Churn. • Buy vs. Build Analysis: Continuously evaluate the competitive landscape. • Deal Execution: Work alongside executive leadership to perform due diligence, develop integration plans, and ensure that acquired assets deliver immediate value to our core SaaS offering. • Market Positioning: Define the long-term moat for the business, ensuring our product strategy aligns with shifting healthcare reimbursement models and regulatory requirements.