• Provide customer service to rental car customers addressing inquiries • Use appropriate tools and resources for resolution • Maintain product and process knowledge related to services • Exhibit effective communication skills tailored to the audience • Meet performance goals established for the position

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders. • Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients. • Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy. • Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers. • Relay relevant, updated information from Courts to our process servers and customers as appropriate. • Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court. • Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed. • Perform other job-related duties as assigned.

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders. • Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients. • Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy. • Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers. • Relay relevant, updated information from Courts to our process servers and customers as appropriate. • Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court. • Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed. • Perform other job-related duties as assigned.

Role Description We are seeking a seasoned SharePoint Specialist to support digital transformation initiatives within federal agencies. The ideal candidate will have a minimum of three years of experience developing secure, scalable, and user-centric solutions using Microsoft SharePoint platforms, with direct support experience in a government environment. - Architect secure and scalable solutions in SharePoint Online and SharePoint On-Premise, including custom lists, libraries, forms, and approval workflows. - Integrate Power Apps and SharePoint solutions with ServiceNow and other systems using Power Platform connectors, APIs, and web services. - Ensure solutions meet federal compliance standards including FedRAMP, NIST 800-53, CJIS, and agency-specific IT security controls. - Collaborate with stakeholders, project managers, and end-users from law enforcement agencies to gather requirements and translate them into technical specifications. - Provide documentation, user training, and technical support for deployed solutions in classified and unclassified environments. Qualifications - Strong knowledge of SharePoint Online/On-Premise, including permissions management, content types, and integration with Microsoft 365. Benefits - 401(k) - Dental insurance - Health insurance - Paid time off - Vision insurance Company Description