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Senior Manager, Sales Operations – Residential Sales
Location
United States
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Senior Manager, Sales Operations – Residential Sales
Cable ONE
• Develop and execute the operational strategy supporting Residential Sales across multiple sales channels. • Lead the Sales Operations & Support team responsible for sales administration, reporting, order support, sales enablement, and operational execution. • Establish standardized operational processes that improve efficiency, scalability, and consistency. • Identify process improvement opportunities and implement solutions that reduce manual effort and improve sales productivity. • Serve as the operational liaison between Residential Sales and internal business partners. • Oversee end-to-end sales support processes including order management, sales tools, inventory coordination, field support, and issue resolution. • Ensure operational readiness for new product launches, promotions, compensation plans, and system enhancements. • Develop and maintain policies, procedures, and documentation supporting Residential Sales operations. • Drive continuous improvement initiatives using data, automation, and technology. • Own the governance, administration, and accuracy of monthly and quarterly Residential Sales commission calculations. • Partner with Finance, Payroll, HR, and Sales Leadership to ensure commission plans are accurately implemented and consistently administered. • Validate commission data, investigate discrepancies, and resolve payment issues in a timely manner. • Maintain commission controls, audit processes, and documentation to ensure compliance with company policies. • Produce recurring commission reporting and executive summaries highlighting trends, adjustments, and payout accuracy. • Recommend enhancements to commission processes that improve transparency, efficiency, and scalability. • Develop executive dashboards and KPIs measuring sales performance, productivity, conversion, operational health, and commission accuracy. • Analyze trends to identify opportunities for growth, cost reduction, and operational improvements. • Deliver actionable insights that support business decisions and strategic planning. • Collaborate with Marketing on campaign execution and sales readiness. • Partner with Customer Operations and Billing to improve order quality and customer onboarding. • Work closely with IT and Product teams to enhance sales systems and digital tools. • Support Finance with forecasting, budgeting, and operational planning. • Lead cross-functional projects impacting Residential Sales operations. • Recruit, coach, and develop a high-performing Sales Operations team. • Establish performance goals, KPIs, and accountability measures. • Foster a culture of continuous improvement, collaboration, and customer focus. • Lead change management initiatives supporting organizational growth and transformation.
Job Requirements
- Bachelor's degree in Business, Finance, Operations, Marketing, or related field (or equivalent experience).
- 7+ years of progressive experience in Sales Operations, Business Operations, Revenue Operations, or Sales Support.
- 3+ years of leadership experience managing professional teams.
- Experience supporting residential sales organizations within telecommunications, broadband, cable, wireless, or other subscription-based industries.
- Demonstrated experience managing sales compensation programs and commission administration.
- Strong analytical and financial acumen with advanced Excel and reporting skills.
- Experience working with CRM, sales enablement, commission, and reporting platforms.
- Exceptional project management and organizational skills.
- Excellent communication and executive presentation abilities.
- Experience supporting Door-to-Door, Retail, MDU, or field sales organizations (Preferred).
- Knowledge of broadband, fiber, cable, or telecommunications products and operations (Preferred).
- Experience with business intelligence tools such as Power BI, Sigma, or Tableau (Preferred).
- Familiarity with ERP, CRM, commission, and workforce management platforms (Preferred).
- Lean Six Sigma or continuous improvement certification is a plus (Preferred).
Benefits
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
- Additional Perks Tuition reimbursement (up to $5,250 on 1st year)
- Up to seventy-five dollars a month towards cable and internet services in select locations
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Remote/hybrid work environment (subject to change based on business needs)
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