Cable ONE

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies. • Perform entry-level sales and support tasks within a designated region or business area. • Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication. • Actively listen and ask questions to understand customer needs, showing empathy and respect. • Handle a variety of customer-facing duties, including: Addressing requests to disconnect or remove services, Providing billing and pricing information, Resolving standard issues remotely or educating customers on resolution steps, Scheduling service appointments when remote resolution isn’t possible, Arranging product returns or exchanges, Managing add/change/delete requests in hosted platforms. • Use effective telephone-based selling skills to: Build rapport and identify customer issues, Offer creative solutions and explain product/service benefits, Negotiate household spend and upsell additional services, Accurately and efficiently input orders. • Meet or exceed weekly and monthly sales activity goals. • Follow company-approved scripts to ensure consistent communication. • Assist with special projects as assigned.

• Designs, coordinates plotting and mapping and determines fiber node placement requirements for hybrid fiber-coax (HFC) and fiber optic networks. • Prepares and supports detailed engineering and design drawing files using CAD or other spatial or Geographic Information software platforms. • Works with Technical Operations, Construction and Engineering to facilitate design / engineering services. • Provides design support within a defined area or region. • Updates As-Builts as construction is completed and releases the area. • Performs base drafting. • Creates accurate network maps and detailed electronic construction prints. • Prepares layouts, drawings and designs according to engineering specifications. • Makes design decisions regarding construction and safety methods according to appropriate Cable One, FCC, OSHA, NEC, NESC, VDOT, BOCA, Land Use Manual, and local, state and federal regulations and procedures. • May be responsible for creation of design permitting for state agencies. • May perform quality checks of mapping and network design and negotiate / approve design and/or construction changes. • May estimate material and labor costs for special projects for fiber and coax up to the patch panel or customer premise. • May be responsible for fiber availability and ring capacity checks and determination of reinforcement requirements. • May coordinate project planning and site surveys with sales personnel, utility companies, commercial building engineers, contractors, utility locators, state and county representatives and company crews as necessary to include designing service to new and existing residential properties and commercial facilities.

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies. • Perform entry-level sales and support tasks within a designated region or business area. • Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication. • Actively listen and ask questions to understand customer needs, showing empathy and respect. • Handle a variety of customer-facing duties, including: - Addressing requests to disconnect or remove services - Providing billing and pricing information - Resolving standard issues remotely or educating customers on resolution steps - Scheduling service appointments when remote resolution isn’t possible - Arranging product returns or exchanges - Managing add/change/delete requests in hosted platforms • Use effective telephone-based selling skills to: - Build rapport and identify customer issues - Offer creative solutions and explain product/service benefits - Negotiate household spend and upsell additional services • Accurately and efficiently input orders • Meet or exceed weekly and monthly sales activity goals. • Follow company-approved scripts to ensure consistent communication. • Assist with special projects as assigned.

• Develop and execute omnichannel retention initiatives designed to reduce churn, improve engagement, and support customer lifetime value • Support a test-and-learn culture by embedding experimentation and optimization into retention campaign planning • Translate campaign and customer performance data into actionable insights and recommendations • Partner cross-functionally to support retention initiatives aligned to customer and business needs • Monitor customer behavior, market trends, and competitive activity to identify opportunities for retention improvement • Plan, schedule, and execute multi-market retention campaigns aligned to business priorities and customer lifecycle strategies • Develop, build, QA, schedule, and deploy retention email campaigns, including customer-facing copy, campaign setup, and execution within marketing platforms • Maintain direct involvement in campaign execution activities, including targeting, fulfillment, launch coordination, and optimization • Ensure campaign assets, customer lists, reporting files, and communications are delivered accurately and on time • Embed A/B testing and test-and-learn methodologies into campaign planning to improve messaging, offers, timing, and targeting strategies • Partner with Analytics and stakeholders to define KPIs, evaluate campaign effectiveness, and identify optimization opportunities • Track, analyze, and report on retention, upgrade, and engagement metrics to support continuous improvement • Prepare and deliver recurring performance updates, dashboards, and presentations for stakeholders and leadership

• Provide advanced Sales Engineering support for mid-sized and moderately complex customer accounts. • Partner cross-functionally with Sales, Product, Customer Support, and Project Management to drive solution adoption and customer satisfaction. • Participate in partner and customer discovery calls to assess technical requirements and business goals. • Serve as a trusted technical advisor throughout the sales cycle. • Create timely and accurate technical configurations and solution designs for proposals and sales quotes. • Conduct live and remote product demonstrations, clearly communicating Sparklight’s competitive advantages. • Monitor product performance and escalate significant technical issues as needed. • Identify upsell opportunities based on customer requirements and solution gaps. • Train sales representatives on product functionality, enhancements, and new offerings. • Represent Sparklight at partner meetings, industry events, conferences, and trade shows. • Build strong technical credibility and trusted relationships within the partner community. • Support and strengthen strategic partnerships with Technology Services Brokers (TSBs) and other channel organizations.

Role Description Cable One’s Retention Business Account Representatives are responsible for developing, renewing contracts, and maintaining a base of existing business customers who subscribe to our voice and broadband services. As a Representative, you will speak to small and medium-sized companies who call in to disconnect their services. Your goal will be to show them the value that Cable One can bring to their company by showing them services that may better fit their needs or troubleshoot to resolve their current concerns. - Use a variety of problem-solving techniques to retain customers who call to reduce or cancel their services. - Connect with our current customers and help them renew their contracts. - Follow up with subscribers to answer their questions or confirm if we can help answer their questions. - Identify reasons for customer dissatisfaction with product and provide prompt resolution in order to retain the customer. - Up-sell Sparklight products that include digital, HSD, and phone to existing business customers. - Team up with other departments here at Sparklight to help answer customer questions or resolve their concerns. - This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values. Qualifications - High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience. - Associate’s degree (A.A.) preferred. - Experience in telecommunications preferred, but training is available. - Prior sales experience preferred. - Ability to work independently and in a team environment. - Detail-oriented and self-starter. - Ability to remain calm and patient with frustrated customers. - Confidence to be persistent and professionally sell our services after a customer declines an offer. - Problem-solving skills are key; creative approaches may be necessary to secure sales. Benefits - Medical, dental, and vision plans – start when you start! - Life insurance (self, spouse, children) - Paid time off (vacation, holiday, and personal/sick days) - 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation) - Group Legal plan with Identity Theft Protection - Tuition reimbursement (up to $5,250 on 1st year) - Up to seventy-five dollars a month towards cable and internet services - Annual community support to various organizations across the U.S. - Associate recognition & awards programs - Advancement opportunities - Collaborative work environment

Role Description At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission? As Customer Care and Sales Advisor I, you’ll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you’ll build trust by listening empathetically and responding clearly. As you grow in the role, you’ll handle more complex situations—resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts—for both the customer and the company. Key Responsibilities - Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies. - Perform entry-level sales and support tasks within a designated region or business area. - Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication. - Actively listen and ask questions to understand customer needs, showing empathy and respect. - Handle a variety of customer-facing duties, including: - Addressing requests to disconnect or remove services - Providing billing and pricing information - Resolving standard issues remotely or educating customers on resolution steps - Scheduling service appointments when remote resolution isn’t possible - Arranging product returns or exchanges - Managing add/change/delete requests in hosted platforms - Use effective telephone-based selling skills to: - Build rapport and identify customer issues - Offer creative solutions and explain product/service benefits - Negotiate household spend and upsell additional services - Accurately and efficiently input orders - Meet or exceed weekly and monthly sales activity goals. - Follow company-approved scripts to ensure consistent communication. - Assist with special projects as assigned. Qualifications - High School Diploma or GED - Ability to ask fact-finding questions to identify solutions aligned with customer needs - Demonstrated patience and professionalism in all customer interactions - Working knowledge of Cable One products and services - Strong communication and active listening skills - Ability to remain composed and empathetic in high-pressure situations - Ability to sit for extended periods, use hands, talk, and hear - May be required to lift up to 10 pounds Benefits - Health from Day One: - Medical, dental, and vision plans start immediately - Protect What Matters: - Life insurance for you and your loved ones - Recharge & Refresh: - Generous paid time off for vacations, holidays, and personal days - Plan for Tomorrow: - 401(k) with 100% company match (up to 5%) from day one - Extra Peace of Mind: - Group legal plan and identity theft protection - Additional Perks: - Learn & Earn: Tuition reimbursement up to $5,250 in your first year - Give Back: Participate in community support programs across the U.S. - Celebrate Wins: Recognition and awards programs highlight your achievements - Grow Your Career: Clear advancement opportunities - Team Vibes: Collaborative work environment where ideas and teamwork thrive

Role Description At Sparklight and Cable One, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. The Dispatch Specialist II assists field technicians and other departments to ensure customer commitments are met. This position maximizes the efficiency and effectiveness of the field workforce. What you will do to contribute to the company's success: - Provides phone and chat support to field technicians in need of assistance with work order modifications and customer account requests. - Resolves various types of ticket and email requests and inquiries from the Technical Care Center and Virtual Call Centers. - Monitors technician's routes in order to have an ongoing understanding of availability for work orders. - Sets up locates and outages as required. - This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values. Qualifications - High School Degree required. - 2 years or more prior experience in Dispatch, Field Technician or Workforce Management (WFM). - Less than one-year prior customer service experience required. - Excellent verbal and written communication. - Strong data-entry ability (alpha/numeric). - Must be able to navigate the internet and be comfortable using various computer programs. - Ability to work in a fast-paced, demanding environment and with good time management. - Understanding of Outlook and GPS. - Understanding of ServiceNow and ACSR. Core Competencies - Committed: Values each customer, while working hard to keep their business and support our communities. - Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. - Proactive: Understand what our customers need and actively works to make their relationship with us seamless, easy, and rewarding. - Personal: Knows our customers well, and tailors our communications for such. Benefits - Medical, dental, and vision plans – start when you start! - Life insurance (self, spouse, children) - Paid time off (vacation, holiday, and personal/sick days) - 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) - Group Legal plan with Identity Theft Protection - Tuition reimbursement (up to $5,250 on 1st year) - Annual community support to various organizations across the U.S. - Associate recognition & awards programs - Advancement opportunities - Collaborative work environment - FREE Cable One services for associates who live in a serviceable area - Up to $75/mo. cable/internet stipend (Phoenix associates) Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

Role Description Cable One, Inc. dba Sparklight seeks a Network Automation Engineer for its Phoenix, AZ office. The role involves: - Developing software automation solutions for configuring and monitoring the company’s network devices. - Reducing manual tasks and improving service delivery and reliability. - Integrating internally developed Python scripts and 3rd party Python libraries with automation platforms. - Developing, verifying, and writing automation workflows including Cisco NSO (Network Service Orchestrator). - Gathering requirements from stakeholders from different teams for analysis. - Creating detailed workflow designs considering data flow, decision points, and error handling. - Testing workflows in a controlled environment using testing frameworks (e.g., Pytest, Flask). - Identifying and troubleshooting issues during testing. - Creating clear and concise documentation for workflows, including instructions for use and troubleshooting steps. - Identifying opportunities for network operational teams to minimize or eliminate repetitive work through automation scripts. - Evaluating the potential for automating tasks based on technical factors and ROI (Return on Investment). - Documenting automation processes with detailed descriptions of workflows, input/output parameters, error handling, and troubleshooting steps. - Following a consistent format (e.g., templates, style guides) to ensure clarity and readability. - Working from home and can be based anywhere in the U.S. Qualifications - Master’s degree or foreign degree equivalent in Computer Science, Applied Computer Science, Computer Applications, Information Technology, or related field. - 24 months of experience in an occupation related to Network Infrastructure Deployment Orchestration. Requirements - 24 months of experience in/with the following: - Regression and Automation Testing - Agile Processes - Python Development and Integration - Deployment and Configuration of Routers and Switches - Networking Protocols and Automation Frameworks - Network Engineering Tools and Technologies including GIT, Ansible, XML (Extensible Markup Language), and YAML (Yet Another Markup Language) - Must have legal right to work in the U.S. Company Description

• Develop and execute test plans and test cases for web, mobile, and e-commerce applications. • Perform functional, regression, integration, and accessibility testing across digital properties. • Perform database validation using SQL queries. • Perform API testing using tools like SOAP and Postman. • Collaborate with developers, designers, and product managers to identify and resolve defects. • Utilize enterprise QA practices and tools to ensure consistent quality standards. • Track and manage defects using Azure DevOps. • Participate in Agile sprint ceremonies.