• Provides leadership for the development and delivery of National University’s externally facing research, evaluation, and advisory services • Responsible for growing and sustaining a portfolio of client engagements that advance both institutional priorities and community impact • Collaborates with partners to understand needs and shape appropriate research, evaluation, or advisory solutions • Develops scopes of work, proposals, and engagement strategies • Ensures high-quality, timely delivery of work products • Builds and maintains strong relationships with external clients and community partners • Identifies opportunities to expand reach, impact, and revenue • Works collaboratively with faculty, staff, and other contributors to support project delivery

• Lead commercial channel strategy for key distributor partners, kit packers, and third-party commercial organizations, ensuring joint business plans, account priorities, and execution plans deliver growth, share expansion, and commercial targets across acute and out-of-hospital markets. • Own the account management process for designated distributors, including executive engagement, business reviews, performance tracking, and cross-functional coordination with Sales, Marketing, Finance, Contracting, Vendor Relations, Supply Chain, and external partners. • Drive connected business planning by participating in the monthly IBP 24-month demand renewal process, maintaining channel inputs in the live planning file, and translating demand signals, assumptions, risks, and opportunities into clear commercial actions. • Maintain and update the 5-year rolling commercial forecast in partnership with Marketing, Finance, and Demand Planning, ensuring readiness for Executive IBP/MBR reviews and MTP discussions. • Identify and quantify risks and opportunities across channel, acute, and out-of-hospital markets; develop countermeasures to close gaps, mitigate risks, accelerate demand generation, and support sustained portfolio adoption. • Develop and deploy market development, portfolio, launch, contracting, pricing, and incentive strategies that support targeted product adoption, distributor engagement, new channel opportunities, and accelerated growth. • Define success metrics for channel programs and third-party partnerships, monitor performance against targets, and ensure confidential planning content is accurate, current, and aligned with archived monthly Executive IBP/MBR versions.

• Lead the strategic direction and day-to-day operations of EMC Claims Solutions’ Third-Party Administration claims organization • Develop high-performing claims leaders and teams • Oversee complex commercial claims • Ensure exceptional service for clients while driving operational excellence • Serve as a trusted advisor to clients, agents, and internal stakeholders • Provide guidance on complex claim matters, litigation strategies, reserving practices, and loss trends • Analyze loss trends, claim performance, and operational data to develop strategic recommendations • Develop and implement claims strategies, operational goals, policies, and staffing recommendations

Role Description The Executive Director of Information Technology is the senior technology leader for a company of approximately 150 employees, supported by a three-person internal IT team and selected external service providers. This is a working, player-coach leadership role responsible for practical technology strategy, cybersecurity, reliable operations, project delivery, vendor performance, and cost control. The position combines executive-level judgment with sufficient hands-on technical experience to guide Microsoft environments, networking, endpoint services, and complex escalations. As a largely remote organization, Team Housing Solutions depends on secure, reliable technology to support a geographically dispersed workforce. The Executive Director of Information Technology will establish and maintain the technology infrastructure, cybersecurity controls, and collaboration environment necessary to enable employees to work securely and effectively from any approved location while protecting company and customer information. Key Responsibilities - Leadership, Strategy and Business Partnership - Develop and maintain a practical IT strategy, annual operating plan, and prioritized technology roadmap aligned with company growth, customer commitments, and available resources. - Advise the executive team on technology investments, cybersecurity risk, compliance readiness, operational resilience, and business opportunities. - Prepare and manage the IT budget, staffing plan, forecasts, contracts, and capital requests; identify savings and control recurring technology costs. - Establish clear priorities, policies, service expectations, and concise performance reporting appropriate for a small IT organization. - Lead cross-functional technology projects, including scope, schedule, budget, risk, communications, vendor coordination, adoption, and results. - Cybersecurity and CMMC Readiness - Own the company cybersecurity program and maintain a risk-based security posture for both government and private-sector operations. - Lead CMMC Level 2 and NIST SP 800-171 readiness, including governance of the System Security Plan, POA&Ms, evidence, policies, assessments, and protection of Controlled Unclassified Information. - Coordinate with qualified consultants, assessors, MSPs, and internal business owners when specialized compliance or security expertise is required. - Ensure effective controls for identity and access, MFA, endpoints, email, networking, backups, remote access, vulnerability management, security awareness, and incident response. - Communicate material security risks, incidents, remediation needs, and business impacts to executive leadership. - Technology Operations and Hands-On Leadership - Oversee secure and reliable operation of Microsoft 365, Entra ID, SharePoint, Teams, Windows endpoints, device management, networking, telecommunications, cloud services, and key business applications. - Provide hands-on technical direction and escalation support when needed, while avoiding unnecessary dependence on the Executive Director for routine administration. - Ensure effective onboarding, offboarding, identity and access management, endpoint provisioning, patching, asset management, documentation, backup and recovery, and comprehensive support for a geographically dispersed remote workforce. - Maintain practical disaster recovery and business continuity capabilities for critical technology services. - Evaluate and implement technology improvements that measurably improve security, service, productivity, or cost. - Team, Vendor and Service Management - Lead and develop the three-person IT team; define roles, priorities, accountability, cross-training, and professional development. - Manage MSPs, consultants, software providers, telecommunications vendors, and other partners through clear scopes, service levels, costs, and performance expectations. - Negotiate and manage licensing, renewals, contracts, and technology purchases; eliminate unnecessary tools and duplicate services. - Maintain a responsive, customer-focused support model with appropriate escalation, documentation, and measurable improvement. - Build productive relationships with executives, department leaders, employees, customers, auditors, and government-program stakeholders. Qualifications - Bachelor's degree in technology, business, or a related field, or an equivalent combination of education and relevant experience. - Approximately 10 years of progressive IT experience, including meaningful responsibility for an IT function, team, or broad technology portfolio. - Leadership experience covering strategy, budgeting, staffing, projects, vendors, cybersecurity, operations, and executive communication in a small or midsize organization. - Practical Microsoft experience, including Microsoft 365, Entra ID, SharePoint, Teams, Windows endpoints, identity, security, and device management. - Solid working knowledge of networking, cloud services, endpoint security, backup and recovery, remote-work technology, and common business applications. - Experience managing MSPs, consultants, contracts, licensing, renewals, and technology cost optimization. - Experience with CMMC, NIST SP 800-171, government contracting cybersecurity, or a comparable regulated environment. - Ability to move comfortably between executive discussions, project leadership, staff coaching, vendor management, and occasional hands-on technical problem-solving. Preferred Qualifications - Experience supporting both government contract and private-sector business operations. - Experience in housing, lodging, hospitality, logistics, facilities, construction, or another distributed service organization. - Experience with ERP implementations, systems integration, business process improvement, or technology-enabled services. - One relevant professional certification is helpful but not required, such as a Microsoft, cybersecurity, CMMC, project-management, or IT service-management certification.