The Cox Automotive Fixed Operations Performance Manager plays a critical role in driving value and retention across the Dealer Solutions portfolio-including F&I, DMS, and Xtime Service products-for franchise and large independent automotive dealers. This role is designed for professionals with deep retail automotive experience, especially in fixed operations, who can translate dealership challenges into actionable solutions using Cox Automotive's suite of technologies. This position is ideal for someone who has managed or worked extensively within dealership service departments, understands the nuances of dealership operations, and can serve as a trusted advisor to clients. The Operations Performance Manager is the primary point of contact for Dealertrack and Xtime solutions and is responsible for maximizing product utilization, improving dealership performance, and driving organic growth. This is a regional position primarily encompassing Charlotte, North Carolina. Preference goes towards applicants within the territory. What You'll Do - Serve as a strategic partner to automotive dealerships, leveraging your hands-on dealership experience to drive adoption and performance of Cox Automotive solutions. - Evaluate dealership operations and align product usage with dealer goals, focusing on efficiency, profitability, and customer satisfaction. - Establish a regular cadence of in-store and virtual engagements to assess performance, identify gaps, and implement process improvements. - Apply your fixed ops expertise to optimize service lane operations using Xtime and related tools. - Identify upsell opportunities by understanding dealership pain points and recommending relevant solutions. - Collaborate closely with sales and product teams to ensure seamless integration of new offerings into dealership workflows. - Proactively manage at-risk accounts using a consultative, data-driven approach to retain and grow relationships. - Stay current on product updates and enhancements and communicate their value in the context of dealership operations. What's In It For You? Here's a sneak peek of the benefits you could experience as a Cox employee: - A competitive salary and top-notch bonus/incentive plans. - A pro-sales culture that honors what salespeople (like you!) contribute to our success. - Exceptional work-life balance, flexible time-off policies and accommodating work schedules. - Comprehensive healthcare benefits, with multiple options for individuals and families. - Generous 401(k) retirement plans with company match. - Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. - Professional development and continuing education opportunities. - Access to financial wellness/planning resources. Check out all our benefits. Who You Are Minimum Requirements: - Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field - Safe drivers needed; valid driver's license required Preferred Qualifications: - 2+ years managing a fixed operations department or equivalent experience in a retail automotive dealership. - Hands on experience in our Xtime platform - Deep understanding of dealership operations, including service, parts, and F&I. - Proven ability to influence dealership personnel at all levels-from service advisors to general managers. - Proficient in Salesforce, Microsoft Office, and virtual collaboration tools. - Strong communication and listening skills, with the ability to uncover operational challenges and propose impactful solutions. - Comfortable working independently in a remote environment while collaborating cross-functionally. USD 82,500.00 - 123,700.00 per year Compensation: Compensation includes a base salary in the range of $82,500.00 - $123,700.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $42,300.00. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. Job Description We are looking for a Director, Customer Operations to own and lead the operational backbone of our global Go-to-Market function. Sitting at the intersection of Sales, Finance, Legal, and Customer Success, you will make deals close faster, customers land smoother, and revenue flow cleaner. You will buiild a high-performing team of 6-10 and have the mandate, trust, and resources to turn it into a strategic powerhouse - from our Madrid hub, working across a truly global operation. What You'll Own Revenue Integrity & Controls - Own the end-to-end bookings process, enforcing controls that protect revenue accuracy and ensure audit readiness. - Drive accurate and timely billing across License, Subscription, and Professional Services - reducing errors and accelerating cash collection. - Champion the Quote-to-Cash process from opportunity to invoice, eliminating friction across CRM, CPQ, and ERP systems. - Own the operational performance dashboard, monitoring KPIs (SLAs, backlog, billing accuracy, cycle times) and translating data into decisions. Customer & Partner Lifecycle Operations - Own the operational dimension of the customer lifecycle from signature to offboarding - coordinating provisioning, onboarding SLAs, and clean closeout. - Manage full license lifecycle: customer provisioning, demo environments, internal test licenses, and partner enablement. - Own renewal quote production at scale, ensuring no renewal falls through and quoting is accurate, fast, and commercially sound. - Manage channel order processing and partner license fulfilment with the same standards applied to direct customers. Go-to-Market Enablement - Be the operational backbone for all GTM teams, triaging and resolving support requests with SLAs that actually mean something. - Provide sound operational judgment on non-standard T&Cs, pricing exceptions, and commercial edge cases. - Serve as the senior escalation point for billing disputes, provisioning failures, and partner issues - bringing calm and resolution. - Build the knowledge infrastructure that makes your team and the GTM org self-sufficient. Operational Excellence & Governance - Lead, inspire, and grow a team of 10 distributed operations professionals - delegating with intent and coaching relentlessly. - Lead cross-functional improvement initiatives and partner with Transformation, IT, RevOps, and Finance to drive automation and accuracy. - Champion data integrity across all operational workflows and own audit support and internal control frameworks. Qualifications - Proven senior leadership in a fast-scaling software or SaaS environment with a track record of building high-performing operations teams. - Deep understanding of the Quote-to-Cash cycle and the levers that drive revenue accuracy and efficiency. - Salesforce expertise is essential; broader fluency across NetSuite, Zuora, Conga, SFDC CPQ, or comparable ERP and billing tools is strongly valued. - Exceptional communication skills - able to present to a CFO, coach a junior analyst, and challenge a VP of Sales in the same day. - Structured project management skills across multiple workstreams, with a genuine ownership mindset. - Partner/channel operations experience with reseller or distributor ecosystems is a strong plus. - Master's degree or equivalent in Business, Finance, or Operations. Fluent English required; Spanish or additional European languages are a plus. What Success Looks Like in Year One - You've earned the trust of your team and stakeholders, with visible improvements to the Quote-to-Cash process. - SLAs are meaningful, tracked, and consistently met; backlog and billing error rates are trending in the right direction. - You've identified the top two or three operational transformation priorities and have active workstreams moving against them. - Finance, Sales, Legal, and Customer Success see you as a partner they actively seek out. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages

• Build out and standardize new functions and processes before specialists are hired (implementations, recruiting, marketing, business operations, and more) • Take on cross-functional priorities that shift quarter to quarter based on company needs • Create durable playbooks and systems that set up future hires for success • Partner directly with the CEO and collaborate closely with the sales and engineering teams • Support customer-facing work as needed, including occasional travel for implementations or case studies

• Lead the execution of analytics and reporting strategies that support Service Operations performance management and decision-making • Translate business needs into actionable reporting, dashboards, and insights across operational, financial, workforce, and experience domains • Deliver and continuously improve performance reporting (e.g., scorecards, dashboards, monthly/weekly reporting routines) with a focus on accuracy, consistency, and usability • Partner with Operations, Finance, Product, and Technology teams to identify analytics opportunities and drive data-informed decisions • Manage and evolve reporting tools and dashboards (e.g., Tableau, Power BI) to enable self-service insights for business stakeholders • Ensure data integrity, quality, and adherence to governance standards across reporting and analytics outputs • Identify root causes and performance drivers, delivering insights and recommendations to improve efficiency, quality, and customer experience • Lead and develop a team of managers, analysts, and SMEs, fostering strong analytical capabilities and accountability for outcomes • Drive process optimization by reducing manual reporting, improving automation, and increasing speed-to-insight • Support the execution of performance management routines (e.g., operating reviews), ensuring readiness of insights and materials • Contribute to advancing analytics capabilities, including adoption of new tools, methodologies, and data sources