• The primary responsibility of the Director of Property Operations is to implement property management strategies and initiatives in accordance with established goals and objectives. • Oversee the day-to-day operational activities for all properties within their affordable housing portfolio and ensure that all personnel are fully supported, trained, and embrace Monroe Group’s mission. • Working closely with the Vice President to refine and implement property management strategies that best support and promote the Monroe Group’s mission. • Maximize the operating efficiency and financial performance of the portfolio by identifying strategic and tactical initiatives. • Create and maintain professional and supportive environments at all properties within the portfolio.

• Prepare and maintain commercial shipping documentation. • Classify products using the correct HS (Harmonized System) Codes. • Update and maintain data across internal ERP and operational systems. • Coordinate domestic and international shipments with freight forwarders and logistics providers. • Monitor shipment progress and resolve operational issues. • Support customs documentation and ensure compliance with import/export requirements. • Liaise with suppliers, warehouses and internal stakeholders to ensure smooth order fulfilment. • Maintain accurate inventory, shipping and operational records. • Assist with process improvements and operational reporting. • Provide general administrative support to the operations and logistics teams.

• Drive the annual review process including creating self-evaluation forms and tracking completion • Calculate and facilitate performance awards based on regional salary averages; coordinate payments through the Workday ticketing system. • Partner with regional HR and People Managers to correctly administer disciplinary actions or performance plans (PIPs) for the global team. • Act as the point of contact for "One File" evaluations and global KPI updates within Workday. • Track medical leaves, "Leaver Alerts," and time-off requests, coordinating closely with regional HR (e.g., Canada, Germany, Spain). • Conduct monthly and bi-weekly audits of local tracking tools for the US, Canada, and Mexico to ensure payroll accuracy. • Coordinate hardware needs with the Technology Operations Manager, schedule regional L&D inductions, and conduct intro check-ins during the first 90 days. • Manage the "Project Hardware Matrix." For freelancers, ensure all serial numbers, KWS tags, and return values are documented in contracts before shipping. • Execute all offboarding tracking tasks and "Leaver" updates for departing staff. • Ensure specific regional legal requirements are met • Proactively look to solve issues and bottlenecks in processes and systems delaying or preventing the team delivering high quality work

• Work daily in a proprietary database to complete an array of data entry tasks for a variety of client submissions, ensuring that database records are accurate, consistent, and current. • Support CCOF clients by providing high-quality customer service in both Spanish and English via phone and email correspondence regarding general questions and client online portal assistance. • Independently manage workload to ensure timely completion of tasks to meet deadlines and support team goals. Complete quality and quantity of work on par with other Certification Operations Assistants of similar tenure. • Conduct peer-to-peer training and follow-up for new team members to ensure that they are proficient in their responsibilities and work efficiently and effectively to contribute to the team's success. • Work daily in a shared email inbox to upload client submissions into the database, process them, and assign workload to Certification staff, including rush and expedited requests (high priority submissions with short turnaround timelines). Complete data entry for various client updates such as transitional/organic parcel status changes, parcel and product additions, renewals, surrenders, and other updates. • Process new client applications including completing data entry, processing payments, and following up with applicants. • Respond to general inquiries from CCOF clients in both Spanish and English and provide excellent customer service for incoming phone calls and email inquiries. Accept and transfer calls to appropriate staff in a timely and courteous manner. • Assist the Front Desk, Accounting, New Applicant Support, and Certification staff by answering questions regarding client submissions and communications. • Process inspection report documents and assign inspection reports for review. • Process Export Certificate and NOP Import Certificate requests and answer client questions. • Support team workload by completing special projects, updating work instructions, and demonstrating initiative to improve administrative system efficiencies. • Attend and contribute to biweekly Certification Operations Team meetings and recurring staff meetings. Monitor internal communications to maintain knowledge of current topics, updates, and announcements. • Provide Spanish translations for team members and team resources (e.g., email templates and signatures, Certification Operations internal procedures, contextual explanations, and refine email drafts following initial machine translation). Review translated materials to ensure accuracy, appropriate tone, and technical correctness. Support special projects and participate in Spanish Services meetings as needed.