Role Description The Vice President of Revenue Cycle is responsible for day-to-day client operations and the planning, development, and implementation of policies, objectives, and initiatives for respective clients. This position reviews and implements systematic approaches to maximize revenue and cash flow, ensuring results are consistently delivered. It also assists in providing leadership, management, and development of the onsite operations team, communicating organizational values and positive leadership to all associates. Duties and Responsibilities: - Enterprise Revenue Cycle Oversight: Lead all back-end revenue cycle functions including billing, collections, denials, and revenue integrity across the hospital. - Technology Modernization: Drive modernization of billing platforms and front-end digital tools. Lead optimization of EHR and RCM systems to enhance accuracy, automation, and reporting. - Data-Driven Performance Management: Implement dashboards and performance tracking systems to monitor KPIs such as A/R days, denial rates, net revenue realization, Medicaid eligibility conversion, and patient collections. Proactively manage financial risk in a challenging payer mix. - Transformation & Centralization: Lead the centralization of revenue cycle functions into a high-performing, scalable CBO model. Streamline workflows and resource allocation across geographically dispersed, multi-service facilities. - Strategic Financial Collaboration: Serve as a key partner to the CFO and executive team in aligning revenue cycle strategy with system-wide financial goals. Support payer contracting strategy with the client managed care team. - Workforce & Leadership Development: Build and lead a strong revenue cycle leadership team. Recruit and retain top talent in rural markets while fostering a culture of accountability, innovation, and mission alignment. Qualifications - Demonstrated success leading enterprise-wide revenue cycle transformation, workforce centralization, and technology modernization. - Excellent communicator and team builder with the ability to drive alignment and cultural buy-in across clinical, financial, and operational teams. - Proficient with healthcare IT and RCM systems relevant to this hospital (e.g., Athena, MedHost, Epic, Cerner, CPSI). - Ability to lead upgrades, integrations, and optimization projects. Requirements - Bachelor’s degree in healthcare administration, Business, or Finance required; Master’s degree (MHA, MBA, MPH) strongly preferred. - Minimum 10 years of progressive revenue cycle leadership experience. - This position requires some travel, up to 10%. - Must be able to sit, stand, or walk for extended periods while traveling or attending meetings, conferences, or site visits. - Must be comfortable working in various environments, including airports, client sites, and remote or field-based locations. - Flexibility to work outside of normal business hours as travel or time zone differences may require. - Must possess a valid driver’s license. - Ability to work independently while traveling, maintaining productivity and meeting deadlines with limited supervision. - Reliable high-speed internet connection is required for all remote/hybrid positions. - Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities. - A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.

• Perform daily reconciliations for client money and safe custody assets; • Identify and investigate discrepancies, variances, and anomalies in reconciliation processes; • Collaborate with internal teams to resolve discrepancies and implement corrective actions. • Analyse financial data to ensure accuracy and completeness of records • Use internal systems and software tools to extract, manipulate, and analyse large datasets. • Ensure adherence to regulatory requirements throughout reconciliation processes • Support the preparation of regulatory submissions, management information, and audit requests. • Maintain accurate records and documentation of reconciliation activities. • Assist in drafting and updating procedural manuals and internal guidelines. • Assist in assessing and mitigating risks associated with reconciliation and CASS processes • Participate in risk assessments and contribute to enhancements in the risk management framework.

Role Description As a Senior Manager, End User Lifecycle Operations, you’ll be part of our Infrastructure & Support Services team working as a remote employee. You’ll get to: - End User Software Licensing, True-Ups & License Management (Oversight) - Own the operational governance for licensing programs (e.g., enterprise agreements and related subscriptions), including renewal calendars, compliance posture, and internal controls. - Lead the true-up/true-down process: data collection, reconciliation, internal approvals, and submission readiness; ensure audit-ready documentation and traceability. - Maintain an accurate license position by partnering with SAM/ITAM, endpoint engineering, identity teams, and Finance to reconcile entitlements vs. consumption. - Establish and monitor license management processes (request/approval flows, assignment standards, reclaim/re-harvest, exception handling). - Produce recurring reporting on license utilization, compliance risk, and optimization opportunities; drive corrective actions with owners. - Tenant Management (Oversight) - Provide governance and oversight for Microsoft tenant management (e.g., M365/Azure/Entra ID tenant administration operating procedures), ensuring alignment with Security and Identity standards. - Coordinate with Identity/Security teams on role-based access, privileged access processes, and administrative change controls. - Ensure tenant configuration changes follow documented approval and change management processes; maintain operational runbooks and escalation paths. - Support cross-tenant or multi-tenant considerations (if applicable), including standardization, documentation, and stakeholder communications. - PC Procurement & Lifecycle Operations - Manage PC procurement operations: demand planning inputs, ordering workflows, vendor coordination, and purchase-to-receipt tracking. - Own asset tracking and lifecycle governance (receiving, imaging readiness, assignment, transfers, returns, refresh, and disposition) in partnership with ITAM/SAM. - Lead logistical deployments (new hire kits, break/fix swaps, refresh waves, site deployments), ensuring SLA adherence and clear communications to end users and site IT. - Oversee depot operations (internal or outsourced): inventory accuracy, staging/imaging coordination, shipping/receiving, repair triage, and secure disposal processes. - Implement controls for chain of custody, data handling, and secure wipe/disposition aligned to security policies and regulatory requirements. - Vendor, Financial & Process Governance - Manage vendor performance for Microsoft licensing partners and PC suppliers/logistics providers: KPIs, SLAs, escalations, and continuous improvement. - Partner with Finance/Procurement to ensure spend visibility, invoice validation, and cost optimization (license right-sizing, standard configurations, reduced expedite costs). - Define and improve SOPs, documentation, and controls to ensure repeatable operations and audit readiness. - Team Leadership & Stakeholder Management (Not Initially) - Lead, coach, and develop a team of analysts/coordinators (or manage vendors) supporting licensing operations and endpoint logistics. - Serve as the primary operational point of contact for licensing and endpoint lifecycle topics for IT leadership, Service Desk, Security, Procurement, and Finance. - Drive clear communications for upcoming renewals/true-ups, refresh cycles, and deployment schedules. Qualifications - Bachelor’s degree in IT, Business, Supply Chain, Finance, or equivalent experience. - 5+ years of experience in at least two of the following areas: Microsoft licensing/SAM, IT asset management, endpoint/desktop operations, procurement operations, or IT service management. - Working knowledge of Microsoft licensing concepts (subscriptions vs. enterprise agreements, compliance, true-ups) and ability to partner effectively with licensing specialists and resellers. - Experience managing operational processes with strong controls (approvals, audit trails, documentation). - Experience with endpoint lifecycle operations (procurement, inventory, deployment logistics, depot/warehouse operations). - Strong vendor management, stakeholder management, and communication skills. - Advanced Excel/analytics skills; comfort producing executive-ready metrics and dashboards. Preferred Qualifications - Experience with Microsoft licensing optimization and usage reporting for M365 and/or Azure. - Familiarity with ITAM/SAM tools and ITSM platforms (e.g., ServiceNow or equivalent), including asset and request workflows. - Experience with Intune/Autopilot, endpoint imaging/staging processes, and identity concepts (Entra ID) in partnership with engineering teams (not necessarily hands-on engineering). - Certifications (nice to have): ITIL Foundation, IAITAM (CSAM/CHAMP), Microsoft fundamentals (e.g., MS-900/AZ-900), or procurement/supply chain certifications. Benefits - Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being. - Discounts on Stanley Black & Decker tools and other partner programs. Salary Information The Salary range for this position is $110,600.00 - $178,000.00. This is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements.

Role Description Responsible for customer care operations, stakeholder communication, issue resolution, and continuous process improvement across the LATAM region. This role will additionally support billing operations as needed. PerkinElmer seeks a motivated, experienced customer care representative to accelerate our growth. This position is responsible for the delivery of customer order processes that support the business needs of the assigned region. Responsibilities - Identify and respond to customers’ inquiries and ensure resolution to customers’ satisfaction. - Provide day-to-day administrative support to the Sales team, facilitating smooth execution of sales activities and achievement of commercial objectives. - Support the preparation, tracking, and updating of sales forecasts, ensuring data consistency and alignment with commercial inputs. - Maintain and regularly update sales opportunities in Salesforce (SFDC), ensuring data accuracy, completeness, and traceability. - Prepare, analyze, and distribute business report, providing visibility on revenue and order intake to support business decision-making. - Analyze Flat Files report to validate and control revenue data, identifying discrepancies and supporting continuous process improvement. - Create and validate instrument and consumable orders in SAP, ensuring compliance with internal procedures and policies. - Responsible for creating and maintaining Sales Rep Codes in SAP for new sales representatives. - Responsible for opening and managing warranty registration records once orders are delivered and invoiced. Qualifications - Candidate must possess at least a bachelor’s degree in business administration or equivalent. Requirements - At least 3 years of experience in a Customer Care environment. - Strong knowledge of Salesforce (SFDC) and CPQ, including quote management, order processing, and data accuracy. - Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook) for reporting, analysis, and daily operational activities. - Good computer skills, including SFDC, CPQ, SAP, and MS Office applications. - Good interpersonal and communication skills. Benefits - Self-motivated, proactive, and analytical mindset with strong problem-solving skills. - A talented team player with the ability to work independently and collaboratively in a fast-paced environment. - Strong attention to detail and ability to manage multiple priorities effectively.