• Administer, monitor, and maintain workloads across AWS and Microsoft Azure, including compute, storage, networking, and identity resources • Manage resource provisioning, cost visibility, tagging, and baseline security configuration across both cloud platforms • Support hybrid and cloud-native architectures, troubleshooting connectivity, performance, and availability issues • Integrate with an interdisciplinary team of experts in optimization and simulation to design, build, and optimize models that deliver high-quality, real-world insights. • Administer the Microsoft 365 tenant, including Entra ID (Azure AD), Exchange Online, SharePoint, Teams, and related services • Perform routine system administration, patching, monitoring, and maintenance across endpoints and cloud-hosted systems • Administer and support the organization's portfolio of managed IT and security SaaS platforms, ensuring proper configuration, integration, and reliable day-to-day operation • Apply and maintain security configurations consistent with DoW and applicable compliance requirements. • Develop and maintain basic scripts (PowerShell, Bash, or Python) to automate repetitive administrative tasks.

• Administer, monitor, and maintain workloads across AWS and Microsoft Azure, including compute, storage, networking, and identity resources • Manage resource provisioning, cost visibility, tagging, and baseline security configuration across both cloud platforms • Support hybrid and cloud-native architectures, troubleshooting connectivity, performance, and availability issues • Integrate with an interdisciplinary team of experts in optimization and simulation to design, build, and optimize models that deliver high-quality, real-world insights. • Design and implement novel heuristics and optimization models to solve complex problems in various industries, ensuring efficiency and scalability. • Stay up to date with the latest advancements in decision science and implement best practices for our customers. • The communication of complex technical concepts and findings to non-technical stakeholders clearly and concisely. • Collaborate with cross-functional teams to understand business requirements and translate them into actionable solutions.

Role Description dormakaba is seeking an Advanced System Technician II based in Hawaii. The Advanced System Technician II is responsible for supporting and handling Customer Service Escalations (level 2). The Level 2 System Technician will also be required to support the critical functional groups of dormakaba which are Engineering, Technical Support (Level 1 Domestic and International) and Sales (Domestic and International). What you will do: - Deliver advanced technical support by troubleshooting software, network, and hardware issues to accurately identify and resolve problems. - Provide advanced technical support to Level 1 technicians and installers and coach both as needed. - Act as the interface between customers and 3rd party integrated product suppliers on hardware and software issues. - Interface with customers on product functions and requirements, data analysis, yields, and defect reporting. Qualifications - College degree or equivalent industry experience in information technology or another relevant field. - Experience in Windows Operating Systems, Microsoft Office Suite, VPN, Visio, and Windows networks using TCP/IP. - Relevant experience in system level testing, servers, and software application testing. - Solid troubleshooting and problem-solving ability. - 2+ years of experience in technical network support and troubleshooting. - Proficiency in SQL for data querying and analysis. Requirements - Demonstrated ability to act as a decision maker, capable of evaluating situations and taking ownership of resolutions independently. - Strong critical thinking skills with the ability to analyze complex technical problems and develop effective solutions. - Experience working in cross-functional environments, collaborating with engineering, sales, and support teams. - Familiarity with access control, physical security systems, or dormakaba product lines. Benefits - Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods! - Your health is our priority, we offer Medical Wellness Programs to aid in your well-being. - Vacation and Personal Time Off. - We support your growing family; we provide Parental Leave for Moms and Dads! - Wisely plan for your future with our 401k Matching plan beginning on Day One. - Supporting your career development with our Tuition Reimbursement Program. - Robust culture supporting internal advancement with our Learn and Grow Program. - 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests. - Employee Assistance Programs. - Voluntary Legal Insurance. - Unlimited Referral Reward Bonuses. - Corporate Discounts for shopping, travel and more! Company Description We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day. Work in a place where you matter – apply now!

• Run the ticket queue. • Own the tech and access tickets in Suptask: triage by urgency, resolve first-line issues, and escalate the deep ones with clear context. • Do the system administration. • Administer Google Workspace, Rippling, and seats and access across Monday and HubSpot, keeping everything accurate. • Own onboarding and offboarding. • Set new joiners up in the right systems on day one through Rippling, remove access cleanly when someone leaves, in step with People and Culture, and build basic Rippling automations so it runs reliably. • Run access and license audits. • Check regularly that the right people have the right access, flag over-provisioning and unused licenses, and make sure no leaver keeps a login. • Handle the CRM tickets and train the team. • Resolve the tool and CRM workflow questions, coach the team so they can self-serve, and keep the tech guide and knowledge base current so repeat questions drop. • Fix at the root. When the same issue keeps coming back, fix the cause and document it, rather than closing the same ticket twice. • If a better tool would make support or setup faster, make the case and we will back it.