• Administer, monitor, and maintain workloads across AWS and Microsoft Azure, including compute, storage, networking, and identity resources • Manage resource provisioning, cost visibility, tagging, and baseline security configuration across both cloud platforms • Support hybrid and cloud-native architectures, troubleshooting connectivity, performance, and availability issues • Integrate with an interdisciplinary team of experts in optimization and simulation to design, build, and optimize models that deliver high-quality, real-world insights. • Design and implement novel heuristics and optimization models to solve complex problems in various industries, ensuring efficiency and scalability. • Stay up to date with the latest advancements in decision science and implement best practices for our customers. • The communication of complex technical concepts and findings to non-technical stakeholders clearly and concisely. • Collaborate with cross-functional teams to understand business requirements and translate them into actionable solutions.

Role Description dormakaba is seeking an Advanced System Technician II based in Hawaii. The Advanced System Technician II is responsible for supporting and handling Customer Service Escalations (level 2). The Level 2 System Technician will also be required to support the critical functional groups of dormakaba which are Engineering, Technical Support (Level 1 Domestic and International) and Sales (Domestic and International). What you will do: - Deliver advanced technical support by troubleshooting software, network, and hardware issues to accurately identify and resolve problems. - Provide advanced technical support to Level 1 technicians and installers and coach both as needed. - Act as the interface between customers and 3rd party integrated product suppliers on hardware and software issues. - Interface with customers on product functions and requirements, data analysis, yields, and defect reporting. Qualifications - College degree or equivalent industry experience in information technology or another relevant field. - Experience in Windows Operating Systems, Microsoft Office Suite, VPN, Visio, and Windows networks using TCP/IP. - Relevant experience in system level testing, servers, and software application testing. - Solid troubleshooting and problem-solving ability. - 2+ years of experience in technical network support and troubleshooting. - Proficiency in SQL for data querying and analysis. Requirements - Demonstrated ability to act as a decision maker, capable of evaluating situations and taking ownership of resolutions independently. - Strong critical thinking skills with the ability to analyze complex technical problems and develop effective solutions. - Experience working in cross-functional environments, collaborating with engineering, sales, and support teams. - Familiarity with access control, physical security systems, or dormakaba product lines. Benefits - Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods! - Your health is our priority, we offer Medical Wellness Programs to aid in your well-being. - Vacation and Personal Time Off. - We support your growing family; we provide Parental Leave for Moms and Dads! - Wisely plan for your future with our 401k Matching plan beginning on Day One. - Supporting your career development with our Tuition Reimbursement Program. - Robust culture supporting internal advancement with our Learn and Grow Program. - 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests. - Employee Assistance Programs. - Voluntary Legal Insurance. - Unlimited Referral Reward Bonuses. - Corporate Discounts for shopping, travel and more! Company Description We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day. Work in a place where you matter – apply now!

• Run the ticket queue. • Own the tech and access tickets in Suptask: triage by urgency, resolve first-line issues, and escalate the deep ones with clear context. • Do the system administration. • Administer Google Workspace, Rippling, and seats and access across Monday and HubSpot, keeping everything accurate. • Own onboarding and offboarding. • Set new joiners up in the right systems on day one through Rippling, remove access cleanly when someone leaves, in step with People and Culture, and build basic Rippling automations so it runs reliably. • Run access and license audits. • Check regularly that the right people have the right access, flag over-provisioning and unused licenses, and make sure no leaver keeps a login. • Handle the CRM tickets and train the team. • Resolve the tool and CRM workflow questions, coach the team so they can self-serve, and keep the tech guide and knowledge base current so repeat questions drop. • Fix at the root. When the same issue keeps coming back, fix the cause and document it, rather than closing the same ticket twice. • If a better tool would make support or setup faster, make the case and we will back it.

Role Description This role is a remote contractual role. Our work time will be from 1-10 PM IST. - Administer and maintain Red Hat Enterprise Linux (RHEL) and Red Hat OpenShift Container Platform (OCP) across the cluster nodes. - Apply OS and platform patches, security updates, and OpenShift version upgrades in a controlled, low-downtime manner. - Manage node lifecycle operations (cordon/drain, reboot, replacement, scaling) within OpenShift. - Maintain and troubleshoot underlying Dell server hardware (PowerEdge or similar), including firmware updates (iDRAC), RAID/storage controllers, and network interfaces. - Coordinate with the colocation facility in Nebraska for remote hands support, power, cooling, and physical access needs. - Monitor hardware health (disk, memory, power supplies) and manage vendor support cases/warranty claims with Dell and IBM. - Manage OpenShift cluster components: control plane, etcd, networking (SDN/OVN), storage classes, and ingress/routing. - Administer container registries, projects/namespaces, RBAC, and resource quotas. - Monitor cluster health using OpenShift-native tooling (cluster monitoring stack, Prometheus/Grafana) and respond to alerts. - Support the IBM Watson deployment (IBM Cloud Pak for Data / "Fusion" stack) running on top of OpenShift, including operator health, storage-backed services, and application pods. - Work with IBM support and documentation to troubleshoot Watson/Fusion-specific issues, apply IBM-provided patches/fix packs, and manage license entitlements. - Coordinate planned maintenance windows and upgrades for the Watson/Fusion layer with minimal service disruption. - Manage persistent storage backing the cluster (e.g., ODF/Ceph, NFS, or SAN-attached storage, depending on the environment). - Implement and test backup/disaster recovery procedures for cluster configuration, etcd, and application data. - Maintain network configuration for the private data center environment, including VLANs, firewalls, and load balancers as applicable. - Apply security hardening in line with Red Hat and IBM best practices; manage certificates, secrets, and access controls. - Maintain audit logs and support compliance/security review processes as required by the organization. - Set up and maintain monitoring/alerting for cluster and application health. - Diagnose and resolve incidents, performing root cause analysis and driving remediation. - Document cluster architecture, runbooks, and standard operating procedures (this is especially important given the current environment is not well-documented internally). Qualifications - 3+ years of hands-on experience administering Red Hat Enterprise Linux (RHEL) in production environments. - Solid working experience with Red Hat OpenShift Container Platform administration (cluster operations, oc/kubectl, operators, RBAC, networking). - Experience with bare-metal server hardware administration (Dell PowerEdge preferred), including iDRAC, firmware, and RAID management. - Familiarity with container and Kubernetes fundamentals (pods, deployments, persistent volumes, namespaces). - Experience working in or supporting a private/on-premises data center or colocation environment (as opposed to purely public cloud). - Understanding of enterprise storage concepts (SAN/NAS, Ceph/ODF, or similar) as used in OpenShift persistent storage. - Comfort with Linux networking (firewalls, VLANs, DNS, load balancing/ingress). - Strong troubleshooting and incident response skills, with the ability to work independently in an environment with limited existing documentation. - Good written communication skills for documentation and vendor coordination (Dell, IBM, Red Hat support). Requirements - Direct experience with IBM Cloud Pak for Data, IBM Watson, or IBM Fusion/Fusion HCI appliances. - Red Hat Certified Specialist in OpenShift Administration (RHCSA/RHCE + OpenShift certs). - Experience with Ansible for configuration management and automation. - Familiarity with IBM Storage Fusion / IBM Spectrum or similar hyper-converged infrastructure. - Experience managing vendor support relationships (Dell ProSupport, IBM Support, Red Hat subscriptions). - Prior experience in a regulated or high-availability environment where uptime and data locality (private, non-cloud hosting) are critical. Benefits - Fusemachines is an Equal Opportunities Employer, committed to diversity and inclusion. - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable federal, state, or local laws.