• Approximately 95% of your time will be spent with customers delivering exceptional customer service experiences through personalized interactions with customers via phone, live online chat, and email. • Apply your problem-solving abilities to assist customers with software support regarding accounting, payroll, and tax-related inquiries. • Act as a liaison between customers and internal teams to provide valuable insights for product development and enhancements. • Work independently for approximately 80% of the day, while collaborating remotely with team members and attending meetings as needed. • Maintain accurate and timely documentation of customer interactions. • Offer guidance and support to customers regarding new product features and software functionality.

Role Description Estamos ampliando nuestro equipo remoto y buscamos personas responsables para apoyar la coordinación y planificación de viajes para clientes. El puesto de Coordinador Remoto de Reservas y Atención al Cliente se enfoca en brindar asistencia en reservaciones, coordinación de itinerarios y atención continua al cliente dentro de un entorno profesional 100% remoto. Se ofrece capacitación estructurada y acompañamiento continuo. No es indispensable contar con experiencia previa en la industria de viajes; sin embargo, se valorará experiencia en atención al cliente, hospitalidad o ventas. Debe ser ciudadano/a o contar con autorización de trabajo en EE.UU., Reino Unido, Australia, México, España o Latinoamérica. Responsibilities - Apoyar a los clientes con la reserva de vuelos, hoteles, cruceros y paquetes vacacionales personalizados. - Comunicarse de manera profesional por correo electrónico, teléfono y chat en línea. - Investigar destinos, ofertas y opciones de viaje según las necesidades y presupuesto de cada cliente. - Preparar itinerarios de viaje personalizados y cotizaciones simples. - Resolver dudas sobre reservas y brindar soluciones de forma rápida y eficiente. - Mantener actualizados los datos de los clientes y los registros de reservas. - Asistir a sesiones virtuales de capacitación opcionales y mantenerse al día con las tendencias de viajes y promociones de proveedores. Qualifications - Excelentes habilidades de comunicación e interpersonales. - Actitud amable y profesional con gran atención al detalle. - Persona autónoma, organizada y capaz de trabajar de manera independiente. - Confianza en el uso de computadoras, correo electrónico y herramientas en línea. - Experiencia previa en viajes, hotelería, ventas o servicio al cliente es un plus, pero no es obligatoria. Technical Requirements - Laptop o computadora de escritorio. - Conexión estable a internet de banda ancha. - Teléfono inteligente para comunicación y actualizaciones. - Espacio de trabajo tranquilo, adecuado para conversaciones con clientes. Benefits - Trabajo 100% remoto desde cualquier lugar. - Horario flexible que se adapta a tu estilo de vida. - Acceso a beneficios y descuentos exclusivos en viajes. - Capacitación completa y apoyo continuo. - Ambiente de equipo amigable y colaborativo.

Role Description GovCIO is seeking a VistA Transition Subject Matter Expert (SME) to support the Department of Veterans Affairs (VA) Health Portfolio. The VistA Transition SME serves as a senior technical resource responsible for analyzing, planning, coordinating, and executing activities supporting the transition of legacy VistA applications during Electronic Health Record Modernization (EHRM) deployments. This position is fully remote within the United States, with core business hours from Monday through Friday, 8:00 AM–5:00 PM Eastern Time. Periodic weekend support is required during EHRM deployment and cutover events. - Analyze VistA applications, package functionality, menus, HL7 interfaces, tasked jobs, security keys, and user access to assess transition impacts and modernization requirements. - Present educational content and technical findings to project leadership and stakeholders. - Conduct VistA application usage analysis using enterprise reports, Grafana dashboards, and other data sources to identify trends and support transition decisions. - Develop implementation playbooks, VistA Usage Evaluation (VUE) Reports, supporting documentation, and transition recommendations. - Support site readiness, cutover, deployment, and post-implementation validation activities, including review of application activity, interfaces, and menu usage. - Present technical findings and recommendations to project leadership, stakeholders, and implementation teams. - Ensure the quality, accuracy, and completeness of implementation deliverables, technical documentation, and peer work products. - Recommend transition improvements based on VistA usage analysis, operational findings, and customer feedback. - Contribute to continuous improvement of VistA transition processes, methodologies, and best practices. Qualifications - Bachelor's degree in Engineering, Computer Science, Systems, Business, or a related scientific or technical discipline. - Fifteen (15) or more years of work experience. - Ten (10) years of additional relevant experience may be substituted for the required degree. - U.S. Citizenship required. - Ability to obtain and maintain a Public Trust clearance. - Project Team oriented mindset with excellent written and oral communication skills with good decision-making, interpersonal skills. - Strong written and verbal communication, analytical, collaboration, and problem-solving skills. - Experience working with geographically dispersed teams in a remote and Agile environment. - Ability to work independently, conduct technical research, and develop recommendations with minimal supervision. - Extensive experience with VistA menu structures, security keys, user access management, provisioning processes, and access restriction activities. - Experience supporting VistA patch analysis and implementation activities. - Experience analyzing VistA usage data, reports, and operational metrics to identify trends, impacts, risks, and recommendations. - Experience gathering, documenting, and translating business and technical requirements into actionable recommendations and deliverables. - Experience leading geographically dispersed teams in a remote environment. - Collaboration: Working closely with other teams, such as development, engineering, and project management, to support the delivery of solutions. - Ability to work independently and conduct research with minimal guidance and supervision. - Experience within a large Enterprise Health IT environment, specifically with VA. - Familiar with Identity and Access Management, and Health Share technologies. Preferred Skills and Experience - Experience supporting Department of Veterans Affairs (VA) VistA systems in enterprise or multi-site environments. - Experience supporting Department of Veterans Affairs healthcare IT programs and Electronic Health Record Modernization (EHRM) initiatives. - Knowledge of Identity and Access Management (IAM), HealthShare technologies, and enterprise healthcare environments. - Strong analytical, problem-solving, research, and troubleshooting skills. - Strong written and verbal communication skills, including the ability to develop technical documentation, executive briefings, presentations, and stakeholder communications. - Demonstrated ability to lead complex initiatives and provide technical guidance to analysts, technical writers, and cross-functional teams while working independently. Clearance Required - Ability to obtain and maintain a Suitability/Public Trust clearance. Posted Salary Range USD $135,000.00 - USD $145,000.00 /Yr.

Role Description As a specialist, you will provide exceptional customer service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most. That means you will support all aspects related to the customer's digital sports platforms to provide superior fan experiences every day. This will include: - Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues. - Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it. - Effectively using all available technology tools and resources to resolve fan inquiries. - Developing/maintaining a general knowledge of client’s products and services. Qualifications - High school diploma or GED. - Ability to type 30+ words per minute. - 1+ year of customer service experience. - Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills. - Efficient in website/digital navigation and interaction. - Strong knowledge of and passion for sports. - Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote -- environment. - Proficient in Microsoft programs. Requirements - A quiet and distraction-free, secure place to work. - Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! - In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (wireless and/or satellite Internet Service Providers are not compatible with our systems). Benefits - Competitive hourly rates, paid training and PTO - be sure to ask about our Global Flexible Vacation Policy! - Hourly wage (varies by province). Final compensation will be determined based on location, and role alignment. - Additional pay incentives as well as monthly rewards & recognition programs. - Medical, dental and vision benefits. - Advancement opportunities – 80% of our frontline leaders have been promoted from within. - Employee Discounts. - EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland.