Role Description Supports the delivery of customer implementation projects by coordinating setup activities, tracking progress, and facilitating communication across internal teams and client stakeholders. Works directly with clients and project teams to assist with onboarding activities, manage access coordination, support data-related tasks, document processes, and help facilitate or coordinate training sessions for users. Tracks project tasks, timelines, and deliverables, ensuring accurate documentation and clear communication throughout the project lifecycle. Identifies and documents project issues or risks and escalates them to project managers or technical teams for resolution. Captures client feedback and helps drive continuous improvement of processes, documentation, and service delivery. Provides coordination support for both remote and on-site implementations as needed. Qualifications - Bachelor’s degree or equivalent experience - 0–2 years of experience in project coordination, customer support, or administrative roles - Strong organizational and time management skills - Excellent written and verbal communication skills - Ability to manage multiple tasks and priorities in a fast-paced environment - Basic understanding of project management concepts - Ability to collaborate effectively with cross-functional teams - Willingness to learn new systems, tools, and processes - Proficiency with Microsoft Office 365 tools Requirements - Support multiple concurrent customer implementation projects - Track and maintain project plans, timelines, and key milestones - Coordinate meetings, capture notes, and track action items and owners - Communicate project status, updates, and next steps to customers and internal teams - Assist with onboarding activities including access setup and scheduling for clients - Support documentation of project processes, workflows, and deliverables - Track project risks, issues, and dependencies; escalate as needed - Coordinate with technical and non-technical teams to support issue resolution - Maintain accurate project records in internal systems - Support continuous improvement efforts through documentation and feedback Benefits - Diversity and Inclusion as guiding values - Supportive culture for employee growth and development

• Assist All Elements of Routine Projects (90%) • Project Coordination - Collaborate with the Project Manager to oversee project schedules, track milestones, and manage workflow to ensure timely delivery of project phases • Act as a liaison between internal teams, clients, and contractors to facilitate seamless communication and resolve issues promptly • Maintain project documentation and organize files, ensuring all stakeholders have access to the most current information • Construction Administration - Manage and distribute RFIs, submittals, transmittals, and other project-related documentation • Monitor construction progress by maintaining logs and tracking contractor inquiries or responses • Revit and Technical Support - Assist with Revit tasks, including creating, editing, and maintaining design models and drawings • Meeting and Communication Support - Prepare meeting agendas, take detailed notes, and distribute summaries with clear action items and deadlines • Proactive Task Management - Anticipate project needs by identifying potential risks, bottlenecks, or inefficiencies and suggesting solutions to keep the project on track

• Create high-quality creative assets across various formats and platforms • Develop content that feels native to social while maintaining brand standards • Support campaign execution through design, editing, production, and creative development • Collaborate with internal teams to bring concepts from idea to execution • Adapt creative based on platform best practices and audience behavior

• Lead end-to-end production for client creative projects across photo, video, motion graphics, and creator content • Own production timelines, project plans, budgets, deliverables, and resource allocation from kickoff through final delivery • Serve as the central point of coordination between clients, internal teams, freelancers, creators, and production partners • Manage multiple productions simultaneously while balancing competing priorities and shifting timelines • Ensure projects stay on budget, on schedule, and aligned with creative objectives • Build detailed production schedules, shoot plans, call sheets, and project documentation • Coordinate locations, talent, crew, equipment, travel, permits, and logistics • Develop and manage production budgets, tracking costs throughout each project • Source, onboard, and manage production vendors and external partners • Partner with strategists and creative teams to ensure production plans support campaign objectives • Anticipate risks early and proactively solve production challenges before they impact timelines • Lead on-set production for photo and video shoots, ensuring efficient execution and a positive client experience • Manage day-of logistics while acting as the primary point of contact for clients, crews, contractors, and talent • Adapt quickly to changing priorities, production challenges, and creative opportunities • Travel to production locations as needed (approximately 25%) • Coordinate editing, motion graphics, creator content, and final asset production • Manage post-production timelines, feedback cycles, approvals, and version control • Traffic creator-generated assets through editing and delivery workflows • Ensure all final deliverables meet quality standards and client expectations • Maintain organized asset management and production documentation • Lead production kickoffs, timeline reviews, status meetings, and client communications • Present production plans, schedules, and budgets with confidence • Build trusted relationships with clients by delivering organized, transparent, and proactive communication • Partner closely with Social Media Managers, Community Managers, Content Producers, strategists, and creative teams to ensure productions support larger campaign goals • Manage external production companies, freelancers, creators, editors, and specialized vendors • Help build the production operations function from the ground up • Develop scalable workflows, templates, documentation, and production standards • Identify opportunities to improve efficiency across planning, production, approvals, and delivery • Recommend and implement tools, processes, and systems that improve collaboration across teams • Continuously refine how creative production is planned and executed as the business grows.