Role Description ITM Marketing is currently hiring remote Customer Service Representatives to join our team! This position is responsible for delivering general OPM healthcare enrollment information to callers. The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat, and web browsers to perform their duties. The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions. To prepare for this role, ITM Marketing provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. Please note: these are Limited Service, Full-time Remote roles with a possibility of a more permanent position at the completion of the job. You will pick up equipment from the site of our partner company in Pharr, Texas or Lawrence, Kansas. All training will be done remotely. Responsibilities - Provide knowledgeable responses to telephone, email, and chat inquiries in a courteous and professional manner. - Follow established and documented policies and standard operating procedures such as filling out time sheets, adhering to privacy rules, and responding to numerous inquiries. - Utilize standard technology such as telephone, e-mail, and web browser to perform job duties. - Assist callers with locating information needed to make their healthcare plan decision. - Refer calls to other agencies as specified in the training and work instruction documents. - Maintain up-to-date knowledge of OPM regulations and policies as they apply. - Report problems that occur via the online system so they can be addressed by the appropriate parties. - Respond to telephone, email, and chat inquiries within the set of departmental staffing and time parameters. - Light data entry and clerical duties as defined in the training and work instruction documents. - May be required to work scheduled holidays. Overtime may be required. - Perform other related duties as assigned. - Regular and predictable attendance is required. Qualifications - High School Diploma or GED required. - Minimum six (6) months customer service experience required. - Must be able to speak and read English clearly, professionally, and fluently. - Must be able to type a minimum of 20 WPM - typing test WILL be administered before the letter of offer for the position is sent. - Ability to effectively work within established contractual turnaround times required. - Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks. - Proven ability to work as a member of a team. - Experience working with a PC and a Windows environment is required. - Must pass a Federal Public Trust Background Investigation. Home Office Requirements - Reliable, high-speed internet service. - Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible. - Minimum 25 MBPS download speeds. - Must be a traditional, wired high-speed connection, such as cable or fiber. - Must be able to connect your computer directly to your modem or router via ethernet cable; Wi-Fi connections are not allowed. - Quiet and distraction-free workspace. - Our partner company will supply your computer equipment - must be picked up at our partner company's location. - Must be located within 50 miles of Pharr, TX or Lawrence, KS. - Must be at least 18 years of age and must be authorized to work in the United States. - We participate in E-Verify. Benefits - An awesome work schedule: Our call center is open from 7:50 AM - 8:00 PM EST, Monday - Friday; 8-hour shifts are scheduled within the hours of operation. - Weekly Pay. - Benefits after 90 days of being hired into a permanent full-time position: PTO (Paid Time Off), Holiday Pay, Health (Medical, Dental, Vision) Insurances, premium paid Life Insurance. - 401k eligible after 6 months of being hired into a permanent full-time position.

Role Description This is a role for someone who genuinely loves people and technology - both the team they support and the customers they serve. What you need is the drive to learn, the empathy to coach, and the ownership mindset to step up when it matters. You’ll start by getting deeply familiar with our product and customers - handling calls and tickets alongside the team. Over time, you'll grow into the full team lead responsibilities: - Lead and support the Customer Experience team, creating a culture focused on client satisfaction and team performance - Host regular one-on-ones to coach and develop team members - Manage day-to-day operations including scheduling, call/ticket reviews, PM case reviews, and interdepartmental communications - Analyze team performance metrics (response times, CSAT, call quality, missed calls) and use data to inform decisions and improve service outcomes - Provide hands-on support with calls and tickets as needed, especially during high volume or complex situations - Serve as a key point of contact for team member questions, offering coaching and feedback in a timely, supportive, and constructive manner - Support the rollout and adoption of new tools and technologies (including AI initiatives like Ask Amy), contributing to documentation and process improvements - Champion stability and growth through proactive engagement, team feedback, and a passion for continuous improvement - Support risk and compliance functions and provide feedback to leadership to help maintain strategic alignment Qualifications - Have strong emotional intelligence, with the ability to lead with empathy and compassion - Experience working in SaaS, technical support, or other customer-experience-intensive environments (we’ve seen great hires come from all kinds of backgrounds - retail, hospitality, and beyond) - Are driven, motivated, and passionate about helping people - both customers and team members - Possess excellent communication skills and can coach others on tone, empathy, and professionalism - Leadership experience and you lead with ownership, not just task completion - you take initiative and follow through - Embrace feedback and change, seeing both as opportunities to grow - Are energized by fast-paced environments and skilled at navigating uncertainty - Thrive when mentoring others and are excited to help team members grow into their full potential - Are humble, eager to learn, and happy to ask questions and seek clarity where needed Requirements - Familiarity with Zendesk, Dialpad, or similar customer support platforms - A working understanding of CSAT and other customer experience KPIs - Exposure to AI tools and an enthusiasm for exploring how technology can enhance customer service Benefits - Employee Stock Ownership Plan (ESOP) - Full medical, dental, and vision coverage - Life insurance and disability insurance - Health spending account - Flexible working hours - On-the-job training and growth opportunities - Free on-site parking - $60,000 - $75,000 a year Company Description BIS Safety Software has been headquartered in Sherwood Park, Alberta, since 2006. We build software that helps organizations manage safety training, learning, and compliance - and we’re growing! - We don’t use job titles internally - we value humility and contribution over hierarchy. - We move fast, integrate new ideas quickly, and give people real ownership of their work. - Through our Employee Stock Ownership Plan (ESOP), you have the opportunity to own a piece of the company you’re helping build. How to apply We love hearing from our candidates - please include a cover letter or insights into any people leading and customer experience you have had in the past. Visit our Careers Page for more information. We sincerely thank all applicants for their interest. Only those selected for interviews will be contacted. Job ID #L202607-08CTL We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description Celigo is looking for a Head of Customer Support to lead a high-performing global team and redefine what customer support looks like in an AI-era company. This role sits inside the Customer Experience organization and is accountable not just for resolving issues, but for closing the gap between where customers are and where they could be on the Celigo platform. - Own the full support outcome from first contact to platform adoption. - Move on to the root cause of issues before being asked and ensure resolution does not stop at "closed." - Partner with Product, Engineering, Customer Success, and Professional Services to ensure no customer falls through the cracks. - Champion systemic fixes to prevent recurring problems. - Lead and develop a global team that views each interaction as an opportunity to deliver real value. - Coach agents to assess whether customers are achieving results from the platform. - Hire and develop individuals who embody genuine curiosity and a personal stake in customer outcomes. - Use AI to build a scalable support operation without sacrificing quality. - Deploy AI-assisted workflows, intelligent routing, and self-service automation. - Continuously explore new AI capabilities and make deliberate decisions about responsible deployment at scale. - Define and hold the team accountable to metrics that reflect genuine impact. - Track traditional benchmarks (CSAT, FRT, FCR) as inputs, not final scores. - Own the knowledge strategy end-to-end. - Build and maintain a best-in-class knowledge base for self-service and faster issue resolution. - Use support data to identify adoption gaps, onboarding friction, and product pain points. - Partner with senior leadership across Product, Sales, and Customer Success to connect support signals to expansion opportunities and retention risk. - Manage the support organization's budget with a focus on impact. Qualifications - 10 or more years building and leading high-performing technical support teams in multi-geo or virtual environments. - 5 or more years in a SaaS organization with a track record of improving customer adoption and platform usage. - Proven experience implementing AI in a support environment. - Demonstrated ability to lead teams through meaningful culture change. - Experience managing offshore and internationally distributed teams. - Hands-on expertise with Zendesk, Snowflake, and AI platforms such as Claude or OpenAI. - Proven track record building self-service knowledge programs. Requirements - You see every ticket as a signal and connect support activity to customer adoption and company health. - You move without waiting for perfection and iterate quickly on new challenges. - You are energized by learning about industry trends and evolving AI tooling. - You measure yourself by outcomes, not activity. - You are fluent with AI tools and curious about their future applications. - You communicate clearly across functions and translate support data into actionable insights. Benefits - Remote-first culture, built on trust, collaboration, and transparency. - A high-growth, inclusive work environment where innovation thrives. - Lightspeed learning opportunities to keep you at the leading edge of your field. - Exceptional coworkers who challenge and inspire you daily. - Three weeks of vacation (starting year one). - Wellness days and holidays to recharge. - Parental leave and a generous benefits package. - Monthly tech stipend. - Recognition and career development opportunities.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Remote #LI-Remote About the role: Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As a Customer Service Representative, you will participate in an in-depth 4-week training program to specialize in a specific brand. Following the completion of training, you will manage inbound calls from customers while delivering exceptional customer service Responsibilities: - Respond to incoming customer calls, addressing their questions and providing service - Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services - Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience - Uphold exceptional customer service standards through articulate and effective verbal and written communication - Keep customer accounts meticulously updated with accurate information Requirements: - Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments. - Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions. - Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills. - Comfortable utilizing new technology and have a proven ability to excel in a remote work environment. Compensation: The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here. This role is entirely remote; however, candidates must reside in the state of AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY. Benefits & Perks: - Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results. - Health, dental, and vision insurance including mental health benefits - 401(k) matching plus a roth option (U.S. Based employees only) - PTO & paid holidays off - Sabbatical program (for eligible roles) - Summer hours (for eligible roles) - Paid parental leave - DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) - Employee recognition and rewards program - Charitable matching and a paid volunteer day…Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.