• Responsible for administering and providing oversight for a wide variety of credit and collection functions. • Ensures compliance with established guidelines, reviews and monitors credit sources, credit files, customer applications and delinquent accounts. • Oversees the process of gathering, compiling, and maintaining basic credit information. • Maintains records on credit risks, delinquent accounts and incomplete files. • Responds to all communications and requests for assistance from the branches in a timely manner.

Role Description We are looking for a competent Credit and Collections Specialist to undertake a variety of financial and non-financial tasks in order to help guarantee the company’s revenues. You will handle the collection and resolution of account balances of an assigned portfolio. - Collect, manage, and provide resolution of outstanding invoices from current and past due accounts for an assigned portfolio. - Provide resolution of issues related to billing inquiries, disputes. - Identify, research, and resolve collection issues in a timely manner. - Provide assistance with unidentified payment applications. - Meet company deadlines for month end close responsibilities. - Assist with updating and improving documentation of policies and procedures related to assigned responsibilities. Qualifications - Minimum 2 years of Accounts Receivable and/or Collections experience. - High school diploma/GED required (Associate degree in a business-related field preferred). - Experience in handling escalated research situations. Requirements - Excellent verbal and written communication skills. - Intermediate knowledge of MS Outlook, MS Word, and MS Excel. - Self-starter capable of adapting to meet fast paced and changing business needs. - Ability to function in a collaborative, team-oriented environment. - Able to work effectively with all levels of management. - Must demonstrate exceptional organizational and communication skills and ability to manage multiple priorities. Company Description Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone.

Role Description We are seeking an experienced Collections Representative to join our team! - High volume outbound calls to negotiate, service, and collect on portfolio accounts. - Deliver outstanding customer service to maximize satisfaction and mitigate complaints or escalations. - Provide accurate advice on products, services, and accounts. - Maximize recovery of arrears to ensure targets are consistently met. - Work toward solutions with customers through empathy and negotiation. - Make sound decisions based on customer’s ability and willingness to pay, aligned with legislative and policy guidelines. - Implement timely resolutions for delinquent or irregular accounts. - Maintain accurate records in collections and servicing systems while ensuring confidentiality. - Follow up on accounts to ensure payment plans are fulfilled. - Comply with regulations by completing required training and testing. - Contribute proactively in team meetings to improve collections and recovery strategies. - Achieve KPIs and targets on both individual and departmental levels. - Perform account administration and other duties as required. Qualifications - Excellent time management and self-motivation skills. - Flexibility and adaptability to thrive in a fast-paced environment. - Ability to work rostered hours when required. - Intermediate Microsoft Office proficiency. - Strong negotiation skills with patience, perseverance, and empathy. - Experience in collections, customer service, or sales call center environments. Benefits - Comprehensive benefits package including health insurance and retirement plans. - Professional development opportunities to support career growth. - Discounted hotel stays across Australia, Fiji, and New Zealand. - Subsidized private health cover upon successful completion of probation.

Role Description Our back-office collections team is looking to fill a position on our deficiency balance team to support our auto lending portfolio. In this role, you will be key in helping the company achieve desired financial outcomes as defined by client objectives. Our clients include some of the largest financial institutions and automotive finance companies in the United States! Duties and Responsibilities - Managing deficiency balance letter & additional charges process - Posting repossession warranty cancellations & VSI claims - Processing credit reporting disputes - Adhere to all laws, rules, regulations, policies, procedures, and internal controls specific to the job functions - Answer incoming customer or vendor communications (i.e., phone, emails, faxes, etc.) - Perform other job-related duties as assigned Qualifications - HS Diploma or GED - 3+ years’ back-office experience in a high-volume environment - Minimum one-year prior accounting, banking, or other financial experience - Excellent verbal and written communication skills - Comfortable working with numbers - Intermediate proficiency with Windows-based software programs (i.e., MS Word, Excel) - Solid analytical and multi-tasking skills that result in solid decision-making skills and time management - Easily manage through change Preferred Qualifications - Prior credit reporting experience preferred Requirements - No travel is required for this position Benefits - Paid Training - Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance - Tuition Reimbursement - Day One - Comprehensive Benefits Package - We encourage your individual growth and look to promote within! Company Description defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions, together with technology-enabled processing services, creates a flexible, configurable, and scalable platform that addresses lenders' and borrowers' ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures, and Fiserv.