• Research unpaid claims, determine denial root cause, and perform appropriate follow up actions to ensure timely claim adjudication. • Identify and take appropriate action for the billing of secondary or tertiary insurances. • Keeps informed on all current applicable third-party payer regulations and requirements. • Communicates payer trends and patterns to management. • Document within a patient’s record all actions taken related account resolution. • Review, comprehend and execute payer logic within negotiated contracts. • Prioritize workflow to reduce or eliminate bad debt flow resulting in a reduction in days in AR. • Meet and maintain productivity and audit standards. • Other duties as assigned by management.

• Responsible for administering and providing oversight for a wide variety of credit and collection functions. • Ensures compliance with established guidelines, reviews and monitors credit sources, credit files, customer applications and delinquent accounts. • Oversees the process of gathering, compiling, and maintaining basic credit information. • Maintains records on credit risks, delinquent accounts and incomplete files. • Responds to all communications and requests for assistance from the branches in a timely manner.

Role Description We are looking for a competent Credit and Collections Specialist to undertake a variety of financial and non-financial tasks in order to help guarantee the company’s revenues. You will handle the collection and resolution of account balances of an assigned portfolio. - Collect, manage, and provide resolution of outstanding invoices from current and past due accounts for an assigned portfolio. - Provide resolution of issues related to billing inquiries, disputes. - Identify, research, and resolve collection issues in a timely manner. - Provide assistance with unidentified payment applications. - Meet company deadlines for month end close responsibilities. - Assist with updating and improving documentation of policies and procedures related to assigned responsibilities. Qualifications - Minimum 2 years of Accounts Receivable and/or Collections experience. - High school diploma/GED required (Associate degree in a business-related field preferred). - Experience in handling escalated research situations. Requirements - Excellent verbal and written communication skills. - Intermediate knowledge of MS Outlook, MS Word, and MS Excel. - Self-starter capable of adapting to meet fast paced and changing business needs. - Ability to function in a collaborative, team-oriented environment. - Able to work effectively with all levels of management. - Must demonstrate exceptional organizational and communication skills and ability to manage multiple priorities. Company Description Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone.

Role Description We are seeking an experienced Collections Representative to join our team! - High volume outbound calls to negotiate, service, and collect on portfolio accounts. - Deliver outstanding customer service to maximize satisfaction and mitigate complaints or escalations. - Provide accurate advice on products, services, and accounts. - Maximize recovery of arrears to ensure targets are consistently met. - Work toward solutions with customers through empathy and negotiation. - Make sound decisions based on customer’s ability and willingness to pay, aligned with legislative and policy guidelines. - Implement timely resolutions for delinquent or irregular accounts. - Maintain accurate records in collections and servicing systems while ensuring confidentiality. - Follow up on accounts to ensure payment plans are fulfilled. - Comply with regulations by completing required training and testing. - Contribute proactively in team meetings to improve collections and recovery strategies. - Achieve KPIs and targets on both individual and departmental levels. - Perform account administration and other duties as required. Qualifications - Excellent time management and self-motivation skills. - Flexibility and adaptability to thrive in a fast-paced environment. - Ability to work rostered hours when required. - Intermediate Microsoft Office proficiency. - Strong negotiation skills with patience, perseverance, and empathy. - Experience in collections, customer service, or sales call center environments. Benefits - Comprehensive benefits package including health insurance and retirement plans. - Professional development opportunities to support career growth. - Discounted hotel stays across Australia, Fiji, and New Zealand. - Subsidized private health cover upon successful completion of probation.