• Build and maintain trusted, senior-level relationships with key stakeholders across procurement, supply chain, finance, and the C-suite at strategic accounts. • Define, track, and communicate success metrics aligned to each customer's business goals; demonstrate clear ROI from Arkestro's predictive procurement platform. • Develop and execute proactive engagement plans including QBRs, executive briefings, workshops, and roadmap sessions that deepen adoption and drive long-term retention. • Engage as a trusted CO presence during the late sales cycle, partnering with Account Executives to build early relationships with prospective customers prior to close. • Lead a structured onboarding handoff and orchestrate the right internal and external resources to ensure customers achieve time-to-value quickly and confidently. • Partner with Sales to identify upsell and cross-sell opportunities; lead commercial conversations tied to demonstrated outcomes. • Proactively identify at-risk accounts, develop remediation plans, and coordinate internal stakeholders to resolve issues swiftly. • Build a pipeline of referenceable customers, case studies, and advocates to support marketing, product feedback loops, and new business efforts. • Act as the voice of the customer internally, influencing product roadmap prioritization, implementation best practices, and customer-facing resources. • Contribute to building scalable playbooks, processes, and tooling for the broader CS organization.

Role Description Your week begins with your team—reviewing progress across member experience initiatives, recognition programs, volunteer engagement pathways, and digital engagement efforts. You are not simply checking status; you are listening for patterns, friction points, and opportunities to strengthen the system. Midweek, you shift into synthesis and strategy. You review engagement data, participation trends, and member feedback to understand how the experience portfolio is performing as a system. You may notice that mentoring participation is strong in one region but absent in another, or that recognition programs are driving engagement but not translating into long-term retention. Your role is to interpret what the data is signaling about the member experience as a whole. You spend significant time in collaboration with Learning & Development, Nursing Strategy & Leadership, Membership, and volunteer governance partners, ensuring alignment across learning pathways, leadership development, and member engagement strategy. You also stay close to the lived member experience. That means speaking directly with members, volunteers, and stakeholders, especially when experiences are not working as intended. You are as comfortable in listening sessions as you are in strategy discussions. By the end of the week, you are translating insight into direction: refining priorities, shaping portfolio decisions, and ensuring that the member experience is continuously improving, connected, and intentional across all channels. This is work for someone who thrives in complexity, builds structure where none exists, and sees member experience as a living system, not a set of programs. Qualifications - Seven or more years of progressive experience leading member engagement, volunteer engagement, professional development, constituent experience, or association management functions. - Bachelor's degree in a relevant field or equivalent combination of education and experience. - A master's degree and experience within a professional association, membership organization, or healthcare environment are meaningful pluses. - Demonstrated experience developing and implementing strategic initiatives that increase engagement, participation, retention, or overall constituent value. - Experience leading cross-functional projects and building collaborative partnerships across multiple departments and stakeholder groups. - Experience across multiple areas of member experience, such as recognition, awards, mentoring, volunteer engagement pathways, professional enrichment, or digital community platforms. - Strong written, verbal, and presentation skills with the ability to influence and communicate effectively across diverse audiences. - Experience managing professional staff, including coaching, performance management, and team development. - Experience leading member experience, recognition, volunteer leadership, or community engagement portfolios is a strong plus. - Familiarity with CRM systems, engagement platforms, survey tools, and data reporting systems. - Experience managing budgets or revenue-generating programs is also valued. Requirements - Ability to lead a team through ambiguity and iterative improvement without losing momentum or clarity of direction. - Comfortable building in environments where not everything is defined yet. - Ability to create structure where little exists. - Ability to move fluidly between high-level strategy and lived member experience detail. - Patience and persistence that long-horizon portfolio work requires. Benefits - Strong health and retirement benefits. - Support for professional development. - Encouragement of open communication and collaboration across teams. Company Description Sigma Theta Tau International Honor Society of Nursing (also known as Sigma Nursing or Sigma) is a global nursing organization with more than 100 years of impact. We’re a community-oriented group of approximately 40 employees based in Indianapolis, Indiana, working in a remote-friendly environment. At Sigma, you’ll find a culture that values accountability, growth, and purpose. We recognize that diversity and inclusion are essential to our success and are committed to creating a workplace that reflects the global nursing community we serve. We’re proud to be an Equal Opportunity Employer. Ready to Join Us? Apply today and help drive Sigma’s mission forward—building a stronger, more connected global nursing community.

Role Description The Account Director at CG Life is an essential leader and strategic client partner with 10 years of agency experience in the pharmaceutical sector. This individual thrives in fast-paced environments and is excited by the challenge of helping their clients obtain results. The Account Director combines past experiences, an in-depth understanding of market strategies, and the client’s goals to execute marketing projects, programs, and campaigns successfully. This individual is committed to challenging the status quo and inspiring others to do the same as they lead their teams within the Client Services department. This is a remote-flexible role; candidates in the Eastern Time Zone are preferred. Key Responsibilities - Client Relationships: - Builds and maintains strong business relationships by establishing trust and credibility at all levels in the client's organization, including senior management. - Establishes regular communication with clients to ensure their satisfaction and facilitate our long-term profitability and growth. - Persuades clients as a strategic partner with a perspective they can trust. - Guides client planning and forward-thinking via established industry knowledge to support the agency's recommendations. - Account Growth: - Drives the growth of client accounts by identifying challenges and pursuing upsell opportunities. - Collaborates with key leaders to present effective solutions that engage clients and generate excitement for additional projects. - Supports new business efforts by actively participating in strategy sessions, attending pitches, and delivering presentations when appropriate. - Account Finance: - Ensures the accurate management of the account financials, including managing reporting. - Leads and reports on monthly and quarterly forecast updates for the assigned client account(s). - Project Oversight: - Displays personal ownership and responsibility for the client account by handling all elements from the briefing to the scope execution. - Leads assigned agency team to deliver for clients, ensuring all work is on strategy, on time, and on budget. - Directs, coaches, and motivates the client services team to effectively deliver for our clients. - Leadership & Strategic Guidance: - Acts as the client’s champion internally and brings their point of view to our work. - Expert on the client account, target audiences, and competitive landscape to contribute toward business solutions for their business, ensuring our solutions align with their goals. - Successfully serves as a point of authority and/or source of advice for assigned client(s). - Responsible for brand planning, strategic and tactical deliverables, and contributing to budget planning. - Demonstrates influence and diplomacy in written and verbal presentations. - Internal Relationships: - Builds strong relationships with all functional team leads, ensuring the client’s objectives are consistently met. - Exhibits effective working relationships across CGL capabilities to drive complex projects from both a strategic and business relationship perspective. - Knowledge & Expertise: - In-depth understanding of omnichannel marketing concepts and campaigns, including best practices across digital channels, data management, analytics, and related technologies. - Leads assigned agency team to deliver for clients, ensuring all work is on strategy, on time, and on budget. - Expert on the client’s business, customers, and competitive environment. - Leads meetings and contributes strategically not only in tactics but also in positioning and planning. - Understands client performance metrics and takes initiative to align their personal goals by analyzing progress, providing constructive feedback, and implementing tailored strategies for success. - People Management: - Effectively manages, guides, and coaches direct reports by staying involved in their development and providing valuable feedback, guidance, and encouragement. - Takes an active role in mentoring junior team members and alerts them to opportunities for mentorship across CGL to achieve career goals. - Models strong leadership and team management skills. Qualifications - 10+ years of pharmaceutical agency experience. - Experience working on a DAOR pharmaceutical brand. - Bachelor's degree in marketing, communications, or a related field. - Strong leadership and team management skills. - Excellent communication and interpersonal skills. - Client-facing presence and interaction with C-Suite level must be demonstrated. - Flexible and agile, with the ability to quickly change course when the need arises. - Strong analytical and strategic-thinking abilities to carefully manage details while juggling multiple projects. - Ability to put together professional-looking documents and presentations. - Strong presentation/public speaking skills. - Ability to focus and work under pressure during tight deadlines with humor, tact, and professionalism. - Willingness and ability to travel frequently (1-2 times per month). Benefits - Medical, Dental & Vision Insurance. - We cover a generous portion of employee contributions. - 401K plan with a generous match and immediate vesting. - Generous paid time off for parents to bond with their newest addition. - Each employee has an annual budget to allocate to professional development opportunities. - Flexible time off, life insurance, LTD, a robust employee assistance program, and more! Company Description At CG Life, we recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state, the estimated salary range for this position is $130,000 - $140,000 USD and represents our good faith estimate as to what our ideal candidates are likely to expect. We tailor our offers within the range based on organizational needs, internal equity, market data, geographic zone, and the selected candidate’s experience, education, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. This position is eligible to participate in a discretionary bonus program, subject to the rules governing the plan. CG Life offers a variety of benefits, including health benefits, 401K retirement with a generous company match and immediate vesting, and flexible time off. A Note to Candidates It has come to our attention that some candidates are being contacted by individuals falsely claiming to represent CG Life. Please note that all official communications from CG Life will come from an email address ending in @cglife.com. If you are contacted by anyone using a different domain, please consider it fraudulent. CG Life will never ask candidates to pay fees or share financial information at any stage of the hiring process. This job posting is intended for direct applicants only; please, no outside recruiters.

• Responsible for designing, implementing, and governing enterprise Master Data Management solutions. • Lead the design and implementation of MDM solutions for Commercial domains (HCP, HCO, Affiliation, Product, Territory, Customer hierarchies). • Define golden record strategy, survivorship rules, match/merge logic, and data stewardship workflows. • Establish MDM reference architecture aligned to enterprise data strategy and regulatory requirements. • Configure and manage Informatica MDM including data models, match rules, trust frameworks, and hierarchies. • Design and develop ETL/ELT pipelines using Informatica PowerCenter / IICS. • Define and enforce data quality rules, KPIs, and exception handling. • Act as a subject matter expert for Commercial master data. • Collaborate with Sales Ops, Marketing Ops, Market Access, and Analytics teams. • Engage senior stakeholders to align data standards, priorities, and roadmap. • Provide thought leadership on MDM best practices and operating models.