Amplify the impact of procurement’s influence.
Director, Customer Outcomes
Location
United States
Posted
2 days ago
Salary
$150K - $180K / year
Seniority
Lead
Job Description
Director, Customer Outcomes
Arkestro
• Build and maintain trusted, senior-level relationships with key stakeholders across procurement, supply chain, finance, and the C-suite at strategic accounts. • Define, track, and communicate success metrics aligned to each customer's business goals; demonstrate clear ROI from Arkestro's predictive procurement platform. • Develop and execute proactive engagement plans including QBRs, executive briefings, workshops, and roadmap sessions that deepen adoption and drive long-term retention. • Engage as a trusted CO presence during the late sales cycle, partnering with Account Executives to build early relationships with prospective customers prior to close. • Lead a structured onboarding handoff and orchestrate the right internal and external resources to ensure customers achieve time-to-value quickly and confidently. • Partner with Sales to identify upsell and cross-sell opportunities; lead commercial conversations tied to demonstrated outcomes. • Proactively identify at-risk accounts, develop remediation plans, and coordinate internal stakeholders to resolve issues swiftly. • Build a pipeline of referenceable customers, case studies, and advocates to support marketing, product feedback loops, and new business efforts. • Act as the voice of the customer internally, influencing product roadmap prioritization, implementation best practices, and customer-facing resources. • Contribute to building scalable playbooks, processes, and tooling for the broader CS organization.
Job Requirements
- 10+ years in Customer Success, Account Management, or Strategic Consulting (preferably with experience in a B2B SaaS environment or consulting)
- Demonstrated track record managing enterprise accounts ($500K+ ARR) with measurable expansion outcomes
- Strong executive presence and presentation skills; comfortable engaging with C-suite leaders (CIO, CMO, CFO, board-level)
- Ability to influence key partners and lead complex discussions throughout the customer lifecycle
- Strong commercial acumen; experience owning or co-owning renewal and upsell motions
- Exceptional communication, executive presence, and storytelling skills
- Data-driven approach to managing a portfolio and demonstrating ROI
- Self-starter who thrives in a fast-paced environment and can initiate and lead programs independently
- Collaborative mentality, especially with Sales, Solutions Consulting, Professional Services, and other key partners
- Extensive experience in digital transformation, value consulting, or complex technology delivery programs
- Passion for technology strategy, with the ability to articulate the path to business value through technology.
Benefits
- Competitive salary and startup equity
- Medical, Dental, Vision insurance premiums covered up to 100% (employee only)
- 401K discretionary employer matching
- Unlimited PTO
- A remote-first team with regular opportunities to get together in person for team building, design sprints, and customer visits
- Annual budget of $1,000 for learning and professional development
- Diverse, inclusive, highly collaborative, and vibrant culture
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