Role Description This position is primarily responsible for serving as a strategic partner with executive/senior leaders to recommend, influence and guide the development and deployment of strategies, programs, policies, and procedures, driving complex human resources support activities, and providing subject matter expertise on the development and implementation of organizational change efforts. - Serves as a lead expert on complex employee and/or labor relations activities. - Leads and/or partners on complex HR investigations based on standard LPCH negotiated labor practices. - Conducts complex reporting of Company employee information and external benchmarks. - Supports and provides consultation to ensure HR compliance. Qualifications - Bachelor's degree in Human Resources, Business, Social Science, Public Administration or related field from an accredited college or university. - Five (5) years of experience in human resources or business operations. - Additional equivalent work experience in a directly related field may be substituted for the degree requirement. - None required for license/certification. Requirements - Master's degree in Human Resources, Business, Social Science, Public Administration or related field (preferred). - Human resources consulting experience or experience working cross-functionally across departments, functions, or business lines (preferred). - Senior Human Resources Professional Certification (SHRM-SCP, SPHR, GPHR) or HRBP/Workforce Planning/Analytics certification (HCI) or relevant certification (preferred). Benefits - Compensation is based on the level and requirements of the role. - Salary within our ranges may also be determined by education, experience, knowledge, skills, location, and abilities. - Typically, new team members join at the minimum to mid salary range. - Minimum to Midpoint Range (Hourly): $62.65 to $81.44. Company Description At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. We combine advanced technologies and breakthrough discoveries with family-centered care. We provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. Join us on our mission to heal humanity, one child and family at a time.

• Respond to employee inquiries via phone, email, and chat in a professional and courteous manner. • Provide first contact information on HR policies, procedures, and programs. • Assist employees with HR-related issues, including benefits, payroll, and leave of absence. • Document and track inquiries and resolutions in the HR system. • Escalate complex issues to senior HR staff or other departments as needed. • Maintain confidentiality and handle sensitive information with discretion. • Participate in training sessions to stay updated on HR policies and systems. • Contribute to the continuous improvement of HR processes and services.

• Serve as a senior point of contact for complex and escalated HR inquiries across multiple channels (phone, email, chat) and locations to include USA and Canada. • Ensure high-quality resolution of cases by applying deep knowledge of HR policies, programs, and systems. • Monitor case trends and proactively identify opportunities for process or policy improvements. • Lead the operationalization, documentation, and continuous improvement of MyHR processes. • Partner with HRIS and IT teams to enhance system functionality and user experience. • Drive automation and self-service enablement through knowledge base development. • Collaborate with HR COEs (e.g., Total Rewards, Talent Acquisition, Employee Relations) to ensure alignment and consistency in service delivery. • Act as a liaison between Shared Services and regional HR teams to support local compliance and cultural nuances. • Provide guidance and support for voluntary termination processes, ensuring compliance and a smooth offboarding experience for employees. • Partner with leadership to analyze service delivery metrics and employee feedback to identify trends and recommend actionable improvements. • Lead onboarding and training of new team members and contribute to capability building across the team. • Own and maintain HR knowledge articles, ensuring accuracy, relevance, and accessibility.

• Answers and responds to incoming phone calls in adherence with protocol and service standards • Provides assistance to managers and employees with time-sensitive requests, such as HRIS (Lawson) navigation, etc. • Provides first-level assistance to managers and employees with HRIS self-service tools • Assists employees and managers in all stages of the employee life cycle (onboarding, job changes, retirement, etc.) • Initiates contact or makes referrals to the appropriate resource for situations that require specific attention or on behalf of other HR Centers of Excellence (CoE) • Investigates, and resolves first level Human Resources and benefits issues. • Maintains accurate and timely documentation and recordkeeping related to human resource and benefit activities in the designated database(s) and in adherence with human resource and benefit policies and applicable regulations. • Participates in and share expertise during team meetings and training sessions.