Freenome logo
Freenome

Spot the pattern. Treat the cancer.

Client Services Associate II

Location

United States

Posted

2 days ago

Salary

$27 - $39 / hour

Seniority

Mid Level

High School2 yrs expEnglishSpanish

Job Description

Client Services Associate II

Freenome

• Effectively triage and answer inbound communication including phone, chat, e-fax, email, and portal messages within set service levels. • Provide ordering support and perform outreach to customers regarding ordering issues and missing information within set service levels. • Create and qualify new accounts and contacts, and assist customers with resolving portal login and contact management related issues. • Provide information regarding Freenome’s products and services to current and prospective customers and patients. • Maintain compliance and accuracy when handling sensitive patient information.

Job Requirements

  • High school diploma or equivalent certificate.
  • Minimum of two years of experience in Client Services, preferably in healthcare or a closely related field.
  • Technology proficiency including Mac and Apple products, 2 factor authentication apps, Google suite, CRM systems and customer communication tools like Salesforce and 8x8 or Vonage.
  • Conversational fluency in English and Spanish.

Benefits

  • You will also be eligible to receive equity, cash bonuses, and a full range of medical, financial, and other benefits depending on the position offered.

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