• You are responsible for the development of new products and the further development of existing products in the area of high-end design cookware, as well as associated collateral (instructions, packaging, etc.). • You coordinate internal stakeholders and external service providers and manufacturing partners. • You create and monitor project plans, timelines and budgets, and maintain relevant reports. • You are responsible for ensuring functionality as well as design and quality standards. • You communicate project progress and results within the team. • Together with the team, you question and optimize our product development processes.

• Lead curriculum planning, delivery and quality assurance across Apprenticeships, Skills Bootcamps, Adult Skills Fund and Commercial Training provision. • Drive continuous improvement through effective Self-Assessment Reports, Quality Improvement Plans, observations, standardisation and quality assurance activity. • Embed innovative, digital and blended learning approaches, including the effective use of emerging technologies and AI-assisted learning tools. • Oversee the quality of Functional Skills, Digital Skills and Careers Information, Advice and Guidance across learning programmes. • Use data and performance intelligence to identify trends, implement timely interventions and improve learner achievement and progression. • Work collaboratively with employers, sector bodies, curriculum teams and external partners to ensure programmes meet current and emerging skills needs. • Support staff development through an effective CPD strategy focused on high-quality teaching, learning, assessment and learner support. • Promote safeguarding, Prevent, equality, diversity, inclusion and learner wellbeing across all areas of curriculum delivery.

• Own the end-to-end strategy, development, and optimization of the company’s Loyalty Program to drive partner retention, booking frequency, and share of wallet growth. • Design and implement scalable loyalty mechanics (tiers, rewards, point redemption, goal-based incentives) aligned with commercial and retention objectives. • Analyze partner behavior, booking activity, and engagement patterns to identify opportunities for loyalty-driven performance uplift. • Monitor and evaluate loyalty program effectiveness, including incremental uplift, ROI, and impact on retention, gross margin, and partner lifetime value. • Establish and maintain reporting frameworks for loyalty initiatives, including automation of performance tracking and regular business reviews. • Optimize loyalty program investment by identifying high-impact partner segments and preventing inefficient reward allocation or promotional misuse. • Conduct market and competitor benchmarking to identify industry trends and best practices in loyalty program design. • Define business and functional requirements for new loyalty mechanics and collaborate with Product and Analytics teams to implement program enhancements. • Lead continuous testing and experimentation within the loyalty framework to improve partner engagement and long-term activity consistency.

Role Description You begin your week by reviewing member lifecycle dashboards: first-year retention, onboarding completion, renewal conversion, and engagement trends. You are looking for signals: where members are dropping off, where engagement is strong, and where the intended journey is not matching actual behavior. - Meet with IT to understand system performance and identify friction points in onboarding or renewal workflows. - Meet with Marketing & Communications to evaluate messaging effectiveness and ensure that communications are reinforcing, not confusing, the member journey. - Work directly across the Membership & Volunteer Engagement department, connecting dots between onboarding, service interactions, community engagement, and chapter participation. - Design and refine member pathways, mapping how members move from induction into engagement opportunities. - Identify gaps in personalization and build solutions that make it easier for members to find value early and often. - Analyze churn patterns, identify at-risk segments, and implement targeted interventions that improve renewal and long-term participation. - Oversee membership subsidy and access processes, ensuring programs operate smoothly, equitably, and in alignment with organizational priorities and Foundation partnership goals. No two weeks are identical, but the rhythm is consistent: understand the data, identify friction in the member journey, and continuously improve how members experience onboarding, engagement, and retention at scale. Qualifications - Three or more years of professional experience in membership, customer or client success, constituent engagement, program management, association management, or a related field. - Bachelor's degree in a relevant area or an equivalent combination of education and experience. - Experience developing, coordinating, or executing onboarding, engagement, retention, renewal, or member lifecycle programs. - Experience using data, metrics, and reporting to evaluate outcomes, identify trends, and inform decision-making. - Experience managing multiple projects, timelines, and priorities while maintaining a high level of organization and attention to detail. - Experience collaborating across departments and building effective working relationships with diverse stakeholders. - Experience supporting membership onboarding, retention, or renewal initiatives at scale and administering membership platforms, CRM systems, or engagement platforms. - Motivated by the opportunity to directly influence how members experience value, connection, and belonging from their very first interaction onward. Requirements - Ability to communicate effectively across written, verbal, and virtual channels with diverse stakeholder groups. - Comfortable working across ambiguity where systems, processes, and member journeys are still evolving. - Understanding that retention is built through consistent experience design across onboarding, engagement, service, and renewal touchpoints. - Natural inclination to look for friction in systems and feel compelled to improve it. Benefits - Strong health and retirement benefits. - Support for professional development. - Encouragement of open communication and collaboration across teams. Company Description Sigma Theta Tau International Honor Society of Nursing (also known as Sigma Nursing or Sigma) is a global nursing organization with more than 100 years of impact. We’re a community-oriented group of approximately 40 employees based in Indianapolis, Indiana, working in a remote-friendly environment. At Sigma, you’ll find a culture that values accountability, growth, and purpose. We recognize that diversity and inclusion are essential to our success and are committed to creating a workplace that reflects the global nursing community we serve. We’re proud to be an Equal Opportunity Employer. Ready to Join Us? Apply today and help drive Sigma’s mission forward—building a stronger, more connected global nursing community.