Sigma Theta Tau International Honor Society of Nursing (also known as Sigma Nursing or Sigma) is a global nursing organization with more than 100 years of impact. We support people—both the nurses we serve and the team members who make our work possible. We’re a community-oriented group of approximately 60 employees based in Indianapolis, Indiana, working in a remote-friendly environment. Culture that values accountability, growth, and purpose Strong health and retirement benefits Support for professional development Encouragement of open communication and collaboration across teams Commitment to diversity and inclusion Equal Opportunity Employer Ready to Join Us? Apply today and help drive Sigma’s mission forward—building a stronger, more connected global nursing community.
Member Onboarding & Retention Manager
Location
United States
Posted
1 day ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Member Onboarding & Retention Manager
Sigma Theta Tau International Honor Society of Nursing
Role Description You begin your week by reviewing member lifecycle dashboards: first-year retention, onboarding completion, renewal conversion, and engagement trends. You are looking for signals: where members are dropping off, where engagement is strong, and where the intended journey is not matching actual behavior. - Meet with IT to understand system performance and identify friction points in onboarding or renewal workflows. - Meet with Marketing & Communications to evaluate messaging effectiveness and ensure that communications are reinforcing, not confusing, the member journey. - Work directly across the Membership & Volunteer Engagement department, connecting dots between onboarding, service interactions, community engagement, and chapter participation. - Design and refine member pathways, mapping how members move from induction into engagement opportunities. - Identify gaps in personalization and build solutions that make it easier for members to find value early and often. - Analyze churn patterns, identify at-risk segments, and implement targeted interventions that improve renewal and long-term participation. - Oversee membership subsidy and access processes, ensuring programs operate smoothly, equitably, and in alignment with organizational priorities and Foundation partnership goals. No two weeks are identical, but the rhythm is consistent: understand the data, identify friction in the member journey, and continuously improve how members experience onboarding, engagement, and retention at scale. Qualifications - Three or more years of professional experience in membership, customer or client success, constituent engagement, program management, association management, or a related field. - Bachelor's degree in a relevant area or an equivalent combination of education and experience. - Experience developing, coordinating, or executing onboarding, engagement, retention, renewal, or member lifecycle programs. - Experience using data, metrics, and reporting to evaluate outcomes, identify trends, and inform decision-making. - Experience managing multiple projects, timelines, and priorities while maintaining a high level of organization and attention to detail. - Experience collaborating across departments and building effective working relationships with diverse stakeholders. - Experience supporting membership onboarding, retention, or renewal initiatives at scale and administering membership platforms, CRM systems, or engagement platforms. - Motivated by the opportunity to directly influence how members experience value, connection, and belonging from their very first interaction onward. Requirements - Ability to communicate effectively across written, verbal, and virtual channels with diverse stakeholder groups. - Comfortable working across ambiguity where systems, processes, and member journeys are still evolving. - Understanding that retention is built through consistent experience design across onboarding, engagement, service, and renewal touchpoints. - Natural inclination to look for friction in systems and feel compelled to improve it. Benefits - Strong health and retirement benefits. - Support for professional development. - Encouragement of open communication and collaboration across teams. Company Description Sigma Theta Tau International Honor Society of Nursing (also known as Sigma Nursing or Sigma) is a global nursing organization with more than 100 years of impact. We’re a community-oriented group of approximately 40 employees based in Indianapolis, Indiana, working in a remote-friendly environment. At Sigma, you’ll find a culture that values accountability, growth, and purpose. We recognize that diversity and inclusion are essential to our success and are committed to creating a workplace that reflects the global nursing community we serve. We’re proud to be an Equal Opportunity Employer. Ready to Join Us? Apply today and help drive Sigma’s mission forward—building a stronger, more connected global nursing community.
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
Senior Manager, Employee Relations and Ethics
HealthX PartnersHealthX Partners Incorporated (HXP) is a co-created parent company by Population Services International (PSI) and the Elizabeth Glaser Pediatric AIDS Foundation (EGPAF), aimed at achieving greater impact while delivering efficiencies and greater value for consumers, clients, host governments, stakeholders, and the global health sector.
Role Description HXP seeks a Senior Manager of Employee Relations and Ethics to lead investigations across HXP and subsidiaries into complex employee relations matters and potential violations of HR and Safeguarding workplace policies, procedures, laws, and regulations. This role will advise on issue resolution and oversee the development and implementation of employee relations strategies and initiatives that mitigate HXP-wide risk and drive employee retention and engagement. This role will provide subject-matter expertise to support training and capacity-building focused on employee relations and performance management. This role will provide strategic risk management in employment actions including restructuring and reductions in force. What You'll Do - Responsible for HR and Safeguarding concerns reported in the whistleblower case management system across HXP and subsidiaries. - Directly or indirectly investigate, resolve, and/or escalate complex workplace issues to ensure resolution, consistency, fairness and compliance with applicable policies, donor requirements and laws/regulations. - Document findings and recommended corrective actions. - Partner with internal or external experts on cases related to safeguarding, internal audit, ethics, compliance or fraud investigations. - Partner with the Talent Management team, Subsidiary leadership, and Country leadership on complex employee relations matters and conflict of interest disclosures. - Provide ongoing coaching, development, and training to business leaders to ensure positive employee relations and communication consistent with company values and work environment expectations. - Manage the design, revision, and implementation of policies, procedures, programs, and training that outline the organization's philosophy and steps for addressing safeguarding and employee-related matters and resolving issues. - Serve as active participant or project leader for cross-functional initiatives or team projects that improve business results through decreasing risks and increase productivity, retention, and engagement of the workforce. - Contribute to the success of the People Operations and Security functions through mentorship, capacity-building, and surge support based on the needs of the department. - Monitor trends and changes in HR legislation and ensure compliance with all state/federal laws applicable Equal Employment Opportunity laws including Title VII, ADA, ADEA and other similar federal, state and where applicable, funder regulations. Qualifications - Bachelor's Degree (or international equivalent) in Human Resources or related field. - At least 10 years of related experience leading employee relations investigations, developing employee relations training, and managing compliance programs. - Subject matter expert in remote employee relations investigations, programs and relevant compliance regulations. - Able to multi-task and meet deadlines in ambiguous and rapidly changing environments. - Excellent customer service, relationship building/management and consensus building skills. - Excellent analytical and problem-solving skills. - Able to maintain complete confidentiality for sensitive issues and information. - Adept at risk mitigation planning for declared conflicts of interest and large-scale staffing actions. - Excellent communication skills, both verbal and written. - Advanced in MS Office Suite (Word, Excel, PowerPoint). - French language skills are preferred. - Formal certification or training in HR or safeguarding investigations highly preferred (SHRM, IQTS, or similar). Benefits - Comprehensive benefits package that offers health, financial planning, family care, and flexibility for work life fit. - Competitive leave package, with some offices offering a compressed work week throughout the year. - Commitment to career growth with various potential career paths and access to hundreds of courses and trainings. - Encouragement of innovation and collaboration to drive impact and pioneer new solutions.
Role Description The Senior Cost & Strategy Manager, for AIT's Final Mile Network is a strategic, data‑driven leader responsible for governing agent tariff structures, optimizing agent cost strategy, and driving long‑range demand and cost forecasting. Ensures AIT's final‑mile operations deliver exceptional service while maintaining strong cost discipline and scalable pricing models across commercial delivery, home delivery, assembly, installation, and commercial services. Works closely with Field Operations, Corporate Operations Support, Finance, Sales, and the agent network, this leader aligns pricing strategy with operational performance and network capacity. This role directly influences profitability, agent sustainability, and AIT's ability to scale its nationwide final‑mile network efficiently. Responsibilities - Analyze complex financial, operational, and market data to inform pricing and cost strategy - Make independent, data driven decisions impacting network profitability and scalability - Collaborate cross functionally with Field Operations, Finance, Sales, IT, and agent partners - Communicate technical pricing and cost concepts clearly to both operational and executive audiences - Maintain governance, accuracy, and consistency within pricing and tariff frameworks - Support strategic planning initiatives related to growth, capacity, and service expansion - Ensure pricing models remain scalable, compliant, and aligned with operational reality - Performs other duties as assigned - Complies with all policies and standards Qualifications - Bachelor's Degree in business administration, supply chain management, logistics or similar degree (required) - Master's Degree (preferred) - 7+ years experience in logistics pricing, cost strategy, and network planning (required) - Must have work experience partnering with operations, finance, sales, and agents to align pricing (required) - MS Suite of products (Excel, Outlook, PowerPoint) Medium - BI / Data Visualization Tool (Power BI) Medium - Analytic skills to develop cost-to-serve models and improve agent performance and network efficiency Medium - Transportation / Logistics Systems Medium - Build Dashboards Medium - Forecasting & Analytics skills Medium - Cost modeling Medium Requirements The wage range for this position is $78,450.00-$166,860.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience. Benefits - Medical, Prescription, Health Savings Account, Flexible Spending Accounts - Dental, Vision, Life, AD&D, Disability, Supplemental Health - Employee Support, Paid Parental Leave, Pet Insurance - 401(k) and Tuition Reimbursement - Up to 10 to 20 days of vacation (depending on tenure) - 2 personal days, 1 floating holiday, 5 sick days - 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually
• Lead, mentor, and manage a team of Cyber Risk Advisors • Conduct regular 1:1s and provide ongoing coaching • Oversee day-to-day workload distribution • Act as the primary escalation point for technical issues and customer concerns • Partner with the Director of Operations on team hiring and onboarding • Identify skill gaps and drive development initiatives • Track and report on service-level and individual performance KPI metrics • Serve as a trusted Cyber Risk Advisor for a portfolio of customers • Lead high-stakes Cyber Risk Advisory sessions • Monitor customer environments for vulnerabilities and emerging threats • Ensure service translates into measurable reductions in attack surface • Handle escalated customer issues with professionalism
Role Description Your future role at a glance - Location: Remote - Department: Security - Schedule: Full Time, Days - Salary: $138,258.29 - $195,187.61 per year - Eligible for an annual bonus incentive - #LI-Remote How you'll make an impact in this role: - Architectural Strategy & CTEM Evolution: Leverage advance-level understanding of CTEM to collaborate with Director-level leadership to define the program roadmap, ensuring it safeguards critical assets while supporting business velocity. - Discovery & Prioritization: Oversee and actively drive the implementation of automation of the team’s use of modern security platforms. - Remediation Orchestration & ITSM Integration: Build and optimize the "Discovery-to-Remediation" lifecycle by architecting automated hand-off workflows within the ServiceNow ecosystem to reduce mean time to treatment and associated tracking activities. - Continuous Validation: Direct the implementation of testing workflows to move beyond point-in-time assessments, providing real-time validation of security control efficacy across the national landscape. - Technical Governance & Executive Risk Translation: Quantify security posture through complex KPIs (e.g., Attack Surface Coverage, Control Gap Analytics) and translate deep technical vulnerabilities into high-fidelity, business-centric risk narratives for Board-level reporting and strategic decision-making. Qualifications - High School diploma equivalency with 3 years of cumulative experience OR Associate's degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. - 3 years of leadership or management experience preferred. Requirements - Cyber-Economic Modeling: Experience applying quantitative frameworks to calculate the financial impact of cyber risk and optimize vendor ROI. - Advanced Scripting & Tooling: Proficiency in Python, Go, or PowerShell for developing custom middleware or API integrations that bridge disparate security datasets where native integrations fall short. - Adaptive Resilience & Strategic Flexibility: Proven ability to pivot program priorities in real-time to address emerging threat vectors. You must demonstrate a "growth mindset" when legacy processes no longer meet the speed of modern cyber demands. Benefits - Paid time off (PTO) - Various health insurance options & wellness plans - Retirement benefits including employer match plans - Long-term & short-term disability - Employee assistance programs (EAP) - Parental leave & adoption assistance - Tuition reimbursement - Ways to give back to your community Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.



