Role Description As a Patient Experience Specialist working on the Medmo team, you'll play a vital role in helping patients navigate one of the most important moments in their healthcare journey. When a patient needs an MRI, CT, ultrasound, or other diagnostic imaging, the process can be overwhelming. Finding the right facility, understanding costs, coordinating with providers, and scheduling an appointment often requires navigating a fragmented healthcare system. That's where you come in. As part of the Medmo team at Covera Health, you'll guide patients from referral to appointment, helping them access high quality, affordable imaging while delivering an experience that is compassionate, seamless, and efficient. You'll work closely with patients, healthcare providers, and imaging centers to remove barriers to care and ensure every patient receives the support they need. This is much more than a scheduling role. You'll be a trusted guide, problem solver, and advocate for patients, helping improve access to care while contributing ideas that shape how we continue to evolve the patient experience. If you're energized by helping people, thrive in a fast paced environment, and enjoy solving complex problems with empathy and attention to detail, we'd love to meet you. In this role, you will be expected to: - Guide patients through the imaging scheduling process, delivering a seamless, supportive, and personalized experience from referral through appointment. - Coordinate with patients, healthcare providers, and imaging centers to ensure timely access to high quality diagnostic imaging. - Answer patient questions, resolve issues proactively, and remove barriers that may delay care. - Meet and exceed individual and team performance goals while maintaining a high standard of quality and empathy in every interaction. - Become an expert in Covera Health/Medmo’s products, workflows, and operational processes, continuously expanding your knowledge as our platform evolves. - Identify opportunities to improve the patient experience by sharing insights and collaborating with leaders across Patient Experience, Product, Engineering, and Operations. - Contribute to a culture of continuous improvement by helping refine workflows, documentation, and best practices. - Work collaboratively across teams to deliver an exceptional experience for every patient we serve. Qualifications - 1+ years of experience in a call center, customer support, patient services, or another high-volume customer-facing role required. - Spanish fluency (written and spoken) is required. - Healthcare, clinical, patient scheduling, or other relevant industry experience is required. - A college degree or equivalent combination of education and relevant experience is preferred but not required. - A proactive, self-motivated approach with the resilience to navigate challenges and adapt in a fast-paced environment. - Exceptional organizational skills with the ability to prioritize, manage competing priorities, and maintain attention to detail. - Ability to remain calm, confident, and solutions-oriented while balancing multiple patient needs and deadlines. - Strong technical aptitude and comfort learning new systems, tools, and workflows quickly. - Excellent written and verbal communication skills, with a natural ability to build trust and communicate with empathy. - A collaborative mindset and a genuine passion for improving the patient experience. Requirements - Spanish fluency (written and verbal) is a requirement for this position and will be evaluated during the interview process. - Support business needs during standard operating hours of 9:00 AM to 5:30 PM (in your time zone), with flexibility for occasional overtime as needed. Benefits - Comprehensive medical plans - choose from three plans, including one with 100% of premiums covered for you and your dependents. - Vision & Dental. - Flexible Time Off - take the time you need, when you need it. - Generous company wide holidays - 16 in total. - 401(k) Retirement Plan. - Annual Professional Development Stipend to invest in courses, books, or any other professional development related activity. - Annual Wellness stipend for fitness, mental health or other wellness expenses. - The hourly range for this position ranges from $24.00 - $26.50, in addition to a performance bonus and comprehensive benefits package.

• Develop a deep knowledge of our product, and help customers through the implementation lifecycle from kickoff, through design and user acceptance testing • Able to gather and interpret customer requirements and configure the AuditBoard solution to meet their needs • Serve as a project manager for small, medium, and large AuditBoard implementation projects • Maintain project status and manage client and internal resources to complete project deliverables

Role Description The Transactions, Lead is a pivotal role responsible for guiding and supporting the Transactions team while ensuring exceptional service for agents and brokers in a virtual environment. This position focuses on providing leadership in transaction validation, compliance, process optimization, and team development. By fostering collaboration, maintaining high operational standards, and delivering a world-class customer experience, the Transactions, Lead contributes to the seamless execution of real estate transactions and continuous improvement initiatives. Qualifications - High School Diploma/GED required - 1+ years of experience in transaction operations - Demonstrated experience in managing escalations and resolving high-impact issues - Proven track record of leading cross-functional projects with measurable success - Proficiency in transaction processing systems and tools (e.g., TRX, Oracle, SkySlope) - Expertise in transaction processing, compliance, and data analysis - Strong leadership and mentoring capabilities - Excellent communication and collaboration skills - Proficiency in tools and platforms such as Oracle, Coda.io, and other transaction management software - Analytical mindset with a focus on continuous improvement and process optimization Requirements - End-to-End Transaction Assistance: Facilitate transaction settlements, ensuring accurate data entry, validation, and documentation at each stage - Quality Control and Review: Conduct detailed reviews of transaction files to ensure consistency, data accuracy, and compliance with regulatory and organizational standards - Error Resolution: Address transaction discrepancies promptly by collaborating with team members and other departments to implement timely corrections - Review transaction data for accuracy, completeness, and consistency, ensuring compliance with organizational standards - Prepare and finalize Commission Disbursement Authorizations and settle transaction files promptly - Support transactions for individual agents, large teams (e.g., Mega Teams), and state or geo-based transactions (e.g., CA, FL, TX) - Organize transaction documents, ensuring alignment between all systems - Verify settlement statements to ensure they match enterprise records before finalizing transactions - Collaborate with the Brokerage Operations team to review transaction documents and follow up on file statuses - Mentoring Team Members: Provide guidance and act as a resource for analysts, assisting with complex transactions and fostering professional growth - Skill Development: Assist in informal training sessions to enhance team proficiency in transaction processing, empowering team members with confidence and autonomy - Collaborative Problem Solving: Promote a team-centered approach to addressing escalations and challenging issues, fostering a culture of mutual support and collaboration - Identify Workflow Enhancements: Assess transaction workflows to identify inefficiencies - Contribute to Automation Initiatives: Identify repetitive tasks suitable for automation, collaborating with management on implementing tools that increase efficiency and reduce errors - Feedback-Driven Adjustments: Gather and escalate feedback from team members to refine processes, ensuring balance between operational efficiency and team satisfaction - Compliance Checks: Conduct regular audits to ensure transaction files adhere to regulatory and internal standards - Risk Awareness: Proactively identify potential compliance or operational risks, proposing actionable solutions to management to mitigate exposure - Knowledge Sharing: Keep the team informed of compliance updates and changes, fostering shared responsibility and awareness of compliance priorities Benefits - Fully remote environment - Paid Time Off - Robust Medical, Dental, & Vision benefits - Company provided equipment - Monthly Technology Stipend - FSA & HSA with employer contributions - Health & Wellness incentives

• Support product and process renovation through formulation adjustments, reformulation efforts, and process improvements • Assist in the development of nutritional supplements across formats to support manufacturing, innovation, and product enhancements • Prepare, maintain, and ensure accuracy of manufacturing documentation (e.g., recipes, batch records, specifications, change controls, QMS, EQAs) while adhering to company policies, SOPs, quality standards, and regulatory requirements • Analyze and interpret data to support statistical evaluations, problem-solving, and continuous process improvements • Collaborate cross-functionally (Quality, Procurement, R&D, Marketing, Finance, Manufacturing, Supply Chain) to resolve product, raw material, and supply-related issues • Communicate project updates, risks, and changes to management in a timely manner • Support scale-up, validation, and technology transfer activities to internal and external manufacturing partners • Engage with suppliers, external partners, and training opportunities to stay current on industry trends and best practices • Contribute to continuous improvement initiatives while building strong cross-functional relationships and enhancing team efficiency • Participate in mentoring, seek guidance, and actively support professional development • Operate manufacturing and laboratory equipment and apply problem-solving and organizational skills to support project execution • Participate in Stage/Gate product development processes and support delivery of key milestones