• Lead the planning, scoping, and execution of complex Google Workspace deployment and optimization programs. • Act as the primary point of contact for client leadership, ensuring transparent communication, risk mitigation, and alignment on deliverables. • Manage cross-functional teams (technical engineers, data migration specialists, and trainers) to ensure flawless execution. • Define, track, and own delivery satisfaction metrics, proactively pivoting strategies to address client friction points. • Manage multiple projects and priorities simultaneously. • Design and execute comprehensive change management strategies (communication, training, and resistance management) tailored to unique client cultures. • Conduct stakeholder analysis and change impact assessments to anticipate user friction during the transition to Google Workspace. • Build and nurture internal "Google Guides/Champions" networks within client organizations to drive grassroots peer-to-peer learning. • Move clients beyond basic email/calendar usage, coaching them on how to leverage Google Workspace (Docs, Drive, Meet, Chat, AppSheet) to transform their daily collaboration.

• Own maintenance of Standard work library and maintain it up to date with the latest version of documentation. • Establish rhythm and standards for periodic reviews and updates. • Owns Change management standard work that incorporates interdependence between DJIs across the Capture process. • Create an intake process for change requests as well as an approval process for changes with stakeholder buyoff. • Owns Deal Factory Process Communications: facilitates monthly newsletters as well as change management communications. • Executes monthly status reports related to orders, cash, and T&L. • Facilitates engagement with Regional Capture leaders to maintain orders and cash forecasts in partnership with capture and contracts teams. • Run monthly T&L reporting and forecast in collaboration with accountable leaders in the org. • Support CRM strategy and roadmap projects in support of SFDC consolidation and business transformation efforts.

• Build an integrated change approach across Workday Optimization. • Partner across HR, IT, Leadership, ePMO, and other Transformation teams. • Assess impacts across people, process, and systems; define readiness plans. • Develop targeted communications, leader messaging, and manager enablement materials. • Support coordination of training strategies and materials. • Understand success metrics, monitor adoption, and implement reinforcement mechanisms.

• Conduct Change Management review and processing including all types of ECR, Manual ECO releases, Rework and RTM review through S4 Hana / PLM Module • Participate in the CCB and Pre-CCB management as required • Review and approvals of ECR/ECO • Tracking and management of any actions required • Tracking and management of ECO implementations • Act as CCB manager to chair the CCB meetings (as needed) • CMP Management and enforcement • Review Change and release implementations performed by the BOM and Data Management Team • Assist Bom and Data Management team as required • Assist various engineering group with inquiries and topics revolving around ECR/change management process and factory originated ECRs with focus on MY/VN Plant (during maternity cover) • Assist with Product Transitions/ transfer as required • Assist / Drive transition activities within the Global configuration management group from various legacy systems to SAP S4 Hana • Duties as deemed necessary by the Change Management Manager • Assist in doing internal audits (as needed) • Support optimization and continuous improvement plans/projects MY/VN centric • Support projects related to build xfer to Malaysia and product transition to S4 • Support other activities, meetings and discussions related to product transfer and transition.