• Support Change Management Execution • Support development and execution of change plans for assigned initiatives • Build and maintain key change deliverables (e.g., stakeholder plans, impact summaries, readiness trackers) • Track adoption, engagement, and readiness metrics • Develop Communications and Materials • Draft employee communications and leader messaging • Create toolkits, FAQs, and quick reference guides • Ensure content clearly communicates what change means for employees • Conduct Assessments and Gather Insights • Support impact and readiness assessments • Gather feedback from stakeholders and employees • Identify risks and escalate as appropriate • Enable Leaders and Teams • Support development of leader toolkits and engagement materials • Assist in preparing leaders for communication and change activities • Ensure consistency of messaging across initiatives • Support Scaled Change Practices • Apply established tools, templates, and methodologies • Maintain change documentation and artifacts • Contribute to continuous improvement of TMO practices

• Define and lead the end-to-end Organizational Change Management (OCM) strategy aligned to transformation objectives and business outcomes • Operate independently to assess change needs, identify risks, and recommend clear, actionable solutions without requiring detailed direction • Partner with transformation leads, business sponsors, and technology teams to ensure alignment, readiness, and sustained adoption • Ask thoughtful, probing questions to uncover root causes, challenge assumptions, and shape more effective change strategies • Translate complex, ambiguous information into clear narratives, stakeholder messaging, and actionable plans • Conduct change impact and readiness assessments and convert insights into targeted change interventions • Design and execute integrated OCM plans including communications, engagement, training, and resistance management • Drive adoption through structured engagement approaches, including leadership alignment, sponsor activation, and change champion networks • Establish and apply scalable OCM frameworks, tools, and templates to ensure consistency across initiatives • Monitor adoption, sentiment, and risk indicators; adjust strategies based on data and stakeholder feedback • Embed OCM into program governance and proactively manage risks that could impact adoption