Role Description In this role you will report directly to a support team lead and will serve as a contributor on the support team. As the Family Support Representative, you will be responsible for: - Responding to support inquiries from families in a timely manner through phone, email and chat. - Troubleshooting issues and answering support questions through active listening and empathy, and providing solutions and escalating to the appropriate team when necessary. - Meeting and maintaining customer satisfaction and team call handling goals. - Participating in initiatives that support families, schools and internal teams. - Collaborating with the team lead and other team members on continuous improvements to the product or processes that would improve the overall family user experience. Qualifications - Applicants MUST reside in one of the following states: AZ, CA, CO, CT, DE, DC, FL, HI, IL, KY, ME, MD, MA, NJ, NY, NC, OR, PA, RI, SC, TX, UT, VA, WA, WI. - Strong verbal and written communication skills. - Comfortable working flexible hours, including evening/night and weekend shifts during peak support season (October through March). - Genuinely enjoys and finds fulfillment in helping people solve their problems. - Experience working in customer facing roles / on customer facing teams. Prior experience in a school or educational setting is a bonus. - Ability to multitask, prioritize, and manage time effectively. - Ability to work individually and as part of a team. - Comfortable with technology and able to learn new systems and software quickly. - Self-motivated with a growth mindset and a genuine interest in developing professionally. Benefits - Fully remote team and work environment. - Available shifts: - Monday – Friday 8:00am – 5:00pm EST - Monday – Friday 9:00am – 6:00pm EST - Monday – Friday 10:00am – 7:00pm EST - Monday – Friday 1:00pm – 10:00pm EST - Mon / Tue / Wed / Fri / Sat 10:00am – 7:00pm EST - Mon / Tue / Wed / Fri / Sun 12:00pm – 9:00pm EST (Sunday: 10:00am – 7:00pm) - Mon / Tue / Fri / Sat / Sun 11:00am – 8:00pm EST (Sunday: 10:00am – 7:00pm) - Mon / Tue / Fri / Sat / Sun 12:00pm – 9:00pm EST (Saturday: 11:00am – 8:00pm, Sunday: 10:00am – 7:00pm) - Mon / Thu / Fri / Sat / Sun 10:00am – 7:00pm EST (Saturday: 9:00am – 6:00pm, Sunday: 10:00am – 7:00pm) - Tuesday – Saturday 2:00pm – 11:00pm EST (Saturday: 11:00am – 8:00pm)

• Create a Legendary Customer Experience with every client interaction • Engage with prospective customers through various channels (live chat, phone, secured email, SMS and social media) • Take ownership of customer concerns, gathers data, analyzing and resolves complex customer issues at first point of contact • Ensure due diligence is taken to support the accuracy of all customer transactions • Identify cross-sell opportunities or refer customers to internal bank partners • Arrive on time and ready to receive / make customer calls as scheduled throughout the shift

Role Description We're looking for dependable, customer-focused individuals to join our growing remote call center team. If you're an excellent communicator who enjoys helping customers and working from home, we'd love to hear from you. - Schedule Options: - Day Shift - Evening Shift - Night Shift (available until 2:00 AM EST) - Job Responsibilities: - Answer inbound customer calls professionally and courteously. - Make outbound calls on behalf of a variety of clients. - Follow client-specific call flows and procedures. - Provide outstanding customer service and problem resolution. - Accurately document customer interactions. - Meet quality, attendance, and performance expectations. Qualifications - Excellent verbal communication skills. - Strong customer service skills. - Comfortable using a computer and navigating multiple applications. - Ability to multitask while speaking with customers. Requirements - Remote Work Requirements- Candidates must provide their own: - Windows PC or laptop with at least 8 GB of RAM (No MacBook or Chromebook) - Webcam - USB Headset - Wired mouse - Reliable high-speed internet with a hard-wired connection. No satellite or cellular services are accepted. - A quiet, distraction-free workspace Benefits - 100% Remote Work from Home - Paid Training - Weekly Pay - Access a Portion of Your Earned Wages Multiple Times Each Week - Flexible Scheduling - Employee Recognition & Rewards Program - Opportunities for Career Growth and Advancement - Supportive Leadership Team

Role Description We are seeking motivated and professional Bilingual Call Center Representatives to join our remote contact center team. In this role, you will assist customers by: - Answering inbound calls - Making outbound calls - Resolving issues - Delivering outstanding customer support in both English and Spanish This is a fully remote position for candidates who thrive in a fast-paced environment and enjoy helping people. Qualifications - Fluent in both English and Spanish (spoken and written) - Excellent communication and problem-solving skills - Strong computer and multitasking abilities - Ability to work independently while maintaining productivity Requirements - Windows PC with at least 8 GB of RAM (No MacBook or Chromebook) - Dual monitors - Webcam - USB Headset - Wired mouse - Reliable high-speed internet with a hard-wired connection. No satellite or cellular services are accepted. - A quiet, distraction-free workspace Benefits - Weekly pay, with the ability to access a portion of your earned pay a few times per week - Paid training - Weekly bonus potential - Rewards & Recognition Programs - Supportive team environment - Opportunities for growth and advancement