OhioHealth

• Conducts patient/family/significant other interviews, chart reviews, and professional collaboration to obtain and interpret information pertaining to patient/client biopsychosocial functioning. • Develops care plan, including discharge plan, incorporating medical plan of care. • Participates in identification of cases of abuse, neglect or exploitation and refers such cases to the legally mandated authorities when applicable. • Provides crisis intervention, information and referral and linkage to community resources as needed. • Develops a plan of intervention based upon assessment to resolve identified problems and/or to support and enhance biopsychosocial functioning. • Works collaboratively with interdisciplinary staff and external organizations to achieve timely, cost effective management of patient care. • Monitors for quality and type of services delivered to patients, ensuring management within established parameters. • Monitors and ensures completeness of all assigned patients in areas of treatment plan and timely reports. • Thoroughly documents assessments and interventions in patient’s medical record and information systems in accordance with department standards.

Role Description Supports the vision of OhioHealth as it relates to the incorporation of system support for the medication safety process. Serves in a leadership role in the application lifecycle for the assigned medication related clinical applications including: - System evaluation - Development of new applications (requirements, design, build and test) - Application maintenance (deployment, operations and optimization) Collaborates with user departments to identify, analyze and support ongoing needs while achieving Service Level Agreements (SLAs) relative to the supported applications. Leads or participates in process improvement activities related to Application Management. Responsibilities And Duties - Leads teams in projects to identify system requirements including functional requirements, non-functional requirements, and usability requirements for pharmacy and medication use applications based on the business needs of the organization. - Serves in a leadership role for minor enhancements/upgrades to existing applications. - Role models documentation of functional and technical specifications for system enhancements, new interfaces, etc. - Takes a leadership role in communications or coordination with vendors regarding new enhancements or new functionality. - Takes a leadership role in combining process improvement techniques with system knowledge when contributing as a team member to the design of pharmacy and medication use applications. - Design specifications include those from a business process perspective as well as feature specifications to meet the organization's requirements. - Contributes in a meaningful way to the design of the application itself as well as the design of the environment (i.e., operational model in which the application will run). - May represent Information Services in user or process excellence initiatives related to new functionality in support of operational process improvement initiatives as assigned. - Takes a leadership role with project teams to build pharmacy and/or medication use applications. - Leads installation of new software releases and application upgrades. - Leads team members to test pharmacy and medication use applications; prepares test scripts, uses automated software for testing, performs full range of testing methods (e.g., unit testing, volume testing, integration testing, claims parallel testing, device testing, etc.). - Fully documents test results, issues, software defects, and problems detected during testing. - Takes initiative to resolve problems noted during testing. - Actively leads teams to deploy pharmacy and medication use applications. - Takes a leadership role in system activations including command center charge, prioritizing and escalating problems, successfully delivering applications once released to end users and customers. - Delivers service to meet the organization's requirements on a day-to-day operations basis. - Uses analytical skills to complete end-user requests for support/changes to existing pharmacy and medication use application systems and interfaces. - Responds to incidents affecting end users of pharmacy and medication use applications. - Troubleshoots problems, identifies changes needed to resolve problems or satisfy requests, and reports status of work to end-user. - Builds, tests, and communicates changes. - Performs department and user needs analysis for the purpose of daily system operational support including problem resolution and potential application changes. - Contributes to performance monitoring and capacity planning for assigned applications. - Manages and escalates incidents and problems (aka trouble tickets) to vendor and/or management per departmental policy. - Writes reports as directed for assigned applications. - Contributes to knowledge management throughout the department by documentation and communication of system configuration, changes, etc. - Leads special interest groups in efforts to optimize use of assigned applications. - Takes initiative to proactively assist end users in identification, analysis, and support of ongoing department needs with regard to information systems. - Leads efforts to analyze service level performance measurements in order to improve service levels. - Serves as a liaison to pharmacy, nursing, and other departments supporting needs as related to the use of pharmacy and medication use information systems. - Supports change management process by submitting, executing, and documenting changes appropriately and communicating changes to impacted areas. Qualifications - Bachelor's Degree (Required) - CIF - Certified in Field - State of Ohio - OPL - Ohio Pharmacists License - Ohio Board of Pharmacy - Field of Study: Business - Field of Study: Pharmacy - Years of experience: 1 to 3 Requirements - Pharmacy degree (five or six years depending on state where graduated) - Certification in Pharmaceutical Care and Licensed Pharmacist in the State of Ohio - Knowledge of computer systems, pharmacy and medication use operations, use of MS Office applications including Access, Project, and Visio - 1-3 years in systems analysis, pharmacy, or other healthcare experience Company Description OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all persons in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.

• Conducts patient/family/significant other interviews, chart reviews, and professional collaboration to obtain and interpret information pertaining to patient/client biopsychosocial functioning. • Develops care plan, including discharge plan, incorporating medical plan of care. • Participates in identification of cases of abuse, neglect or exploitation and refers such cases to the legally mandated authorities when applicable. • Provides crisis intervention, information and referral and linkage to community resources as needed. • Develops a plan of intervention based upon assessment to resolve identified problems and/or to support and enhance biopsychosocial functioning. • Works collaboratively with interdisciplinary staff and external organizations to achieve timely, cost effective management of patient care. • Ensures management within established parameters. Monitors and ensures completeness of all assigned patients in areas of treatment plan and timely reports. • Thoroughly documents assessments and interventions in patient’s medical record and information systems in accordance with department standards.

• Engage stakeholders to gather and refine requirements • Design Epic build aligning with operational goals • Manage smaller projects related to system implementations and upgrades • Create and maintain documentation for system configurations and processes • Configure records, master files, and tools; develop and execute test plans • Collaborate with IT and clinical teams to integrate across IT portfolio

• The Senior Systems Analyst Epic will play a crucial role in designing, building, testing, training, deploying, and supporting Epic applications. • Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy. • Create and maintain specifications, decision logs, and design documents for clear traceability and change control. • Manage smaller projects related to system implementations and upgrades. • Create and maintain comprehensive documentation for system configurations and processes. • Mentor junior analysts and provide guidance on best practices. • Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades.

Role Description The Patient Service Representative I role may be the initial point of contact for patients, physicians, and the public at large. This position provides exceptional public relations/customer service during encounters with patients, families, visitors, and OhioHealth physicians and associates. The primary responsibilities are: - Scheduling/registration - Patient billing follow-up - Identify and execute a plan meeting the needs of the caller Planned hours of operation are between 7:00A - 5:30P, 8 hour shifts, Monday thru Friday. Primary Location - Work from Home. Responsibilities And Duties - Provides exceptional customer service during every encounter with patients, families, visitors, and OhioHealth physicians and associates. - Accept inbound calls within a specific response-to-call timeframe following customer service standards at all times. - Makes outbound calls according to the standard work and following customer service standards. - Accurately identifies patients in the EMR system. - Adhere to the department Standard Work. - Obtains and enters accurate patient demographic and financial information while maintaining patient confidentiality. - Uses critical thinking skills to make decisions, resolve issues, or escalate concerns. - Verifies insurance eligibility using online eligibility system, payer websites, or by phone call. - Processes faxes and transcribes information into the system’s EMR. - Follow protocols for directly contacting the care centers regarding urgent patient requests and ensure timely follow-up. - Schedules outpatient appointments. - Generates, prints, and provides patient estimates utilizing price estimator products. - Informs patients of any outstanding balance, collects balance and co-payment, or provides financial assistance information. - Answers questions or concerns regarding insurance residuals and self-pay accounts. - Uses knowledge of CPT codes to accurately select codes from clinical descriptions. - Identifies and/or determines patient Out of Network acceptance into the organization. - Explains billing procedures, hospital policies, and provides appropriate literature and documentation. - Updates/notates all accounts using appropriate standard work. - Reviews insurance information and determines need for referrals and/or financial counseling. - Educates patients on MyChart, including activation. - Adheres to policy and procedures. - Participates in and contributes to the development of Lean processes. - Complies with all organizational, state, and federal laws and regulations related to patient privacy and confidentiality (i.e., PHI, HIPAA, etc.). - Works collectively in a professional manner. - Confirms physician's orders/visit purpose. - Verifies multidisciplinary patient schedules for outpatient visits to expedite patient processing. - Obtains Release of Information authorization from patients to release medical records. - Uses conflict resolution skills and service recovery to handle customer service concerns. - Resolves patient complaints and concerns and, if unable to resolve, escalates appropriately. - Provides information to physician offices and other hospital departments when needed. Qualifications - High School or GED (Required) - Typing of 40 wpm, excellent communication, organization, and basic computer skills. - 1-2 years of previous experience in the service industry with a focus on delivering exceptional customer service or - 1-2 years previous experience in a Medical Office setting or - 1-2 years previous experience in a Call Center or - 1-2 years previous experience in Collections. Work Shift - Day Scheduled Weekly Hours - 40 Department - Patient Contact Center Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all persons in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment. Remote Work Disclaimer Positions marked as remote are only eligible for work from Ohio.

Role Description Reports to Regulatory & Population Health Manager of Analytics, responsible for leading and directing the processes within a defined area in IT Population Health & Regulatory Analytics. - Knowledge and Skills with Data and Analytics platforms and technologies such as BI Reporting, Data Visualization, Population Health & Regulatory Analytics, Epic Reporting. - Experience working with a Clinically Integrated Network, MIPS, HEDIS, ACO, or other Medicare Program. - Deep experience and understanding in utilizing technologies and capabilities to solve complex problems and enable strategic priorities. - Often presents at industry conferences and training seminars, serving as a point person for 3rd party partnerships. - Responsible for the management of outcomes delivered by third-party supplier vendors. - Interacts with and owns the relationship with internal customers within the business units and service lines at OhioHealth. - Manages daily operational activities that develop and implement tactical plans for multiple components/processes for a specified area within IT. Responsibilities And Duties - Deliver analytics projects and products in line with the Data & Analytics Strategy, in support of the organization’s goals, with a strong focus on the end user and their needs. - Support in the development of processes and skills within the Analytics team and community by contributing with knowledge, curiosity, and mindset of continuous improvement. - Partner with a team of data analysts, data engineers and others with a mix of broad and specialized skills enabling the organization to have access to analytics with the best balance of speed, depth, and refinement. - Collaborate with stakeholders to identify key performance indicators (KPIs), leveraging industry standards where possible and adapting where needed. - Work to become a trusted partner who actively seeks to understand the business in order to anticipate needs and drive innovation in analytics. - Support the growth of data and analytics knowledge of their partners to lift the organization’s capability to use data to improve outcomes. - Ensure data accuracy and integrity in all analytics efforts, with a focus on continuous improvement of our data estate working together with Data Governance and Data Engineering. - Support cost and operational efficiency by maximizing the value of in-built capabilities in critical, widespread systems like Epic and Workday. - As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. Qualifications - Bachelor's Degree (Required) - 7+ years demonstrated, progressive leadership and/or IT experience - Epic Healthy Planet Clinical Build Certification/Accreditation or EpicCare Ambulatory Clinical Build Certification/Accreditation - Proficient in SQL Specialized Knowledge - Knowledge and Skills with Data and Analytics platforms and technologies such as BI Reporting, Data Science tools, Data Engineering, Dev/Ops Cloud engineering, Data Visualization, Master Data Management, Data Governance and Compliance. Desired Attributes - Master’s Degree in Business Administration, Computer/Management Information Systems, Computer Science, Engineering, Mathematics, HealthCare, Nursing or Related Field - Epic Cogito Certification/Accreditation - Epic Clarity Data Model Certification/Accreditation - Epic Clinical Data Model Certification/Accreditation - Epic Caboodle Data Model Certification/Accreditation - Epic Regulatory Reporting: Quality Measures for ECs Badge - Epic Regulatory Reporting: Objective Measures Badge - Epic Regulatory Reporting: Quality Measures for EHs Badge - Design thinker - Curious & Creative - Able to function in tactical and operational levels - Strong communicator and collaborator - Able to work collaboratively in a highly matrixed environment - Ability to effectively drive people, process, and technology changes - Proven record of effective leadership - Subject Matter Expert Work Shift Day Scheduled Weekly Hours 40 Department Data Governance Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Remote Work Disclaimer Positions marked as remote are only eligible for work from Ohio.

• Work with the Chief Ethics and Compliance Officer to develop, maintain and support the Corporate Ethics and Compliance Program • Have primary responsibility for all compliance documents, including the Code of Conduct and annual Ethics and Compliance Work plan • Direct, coordinate and perform audits/reviews to test compliance with established laws, regulations, company policies, and managerial guidelines • Perform sensitive and complex investigations with the Office of the General Counsel as needed • Proactively prevent compliance issues for hospitals, facilities, physicians, non-physician clinicians, and other OhioHealth business units • Develop, maintain, support, and execute the OhioHealth Ethics and Compliance Program, Annual Ethics and Compliance Work Plan, and Code of Conduct across the system • Supervise the Ethics and Compliance Department to ensure high performance through mentoring and development of staff skills

• Completes paper and electronic quality assurance audits on accounts • Performs audits on external vendors • Provides on-going and new hire training on department policies • Other duties as assigned

Role Description This position is accountable for assisting the OhioHealth Clinically Integrated Network to improve quality performance on our value-based contracts through performance improvement processes. Accountable to facilitate, influence, plan, consult, educate, reduce barriers and support managers and staff as they incorporate principles of continuous quality improvement to multiple quality related functions. This role requires leading projects by partnering with multidisciplinary team members across the organization. Responsibilities And Duties - Functional Knowledge - Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines. - Collaborates with the multidisciplinary team to identify, plan, and implement process and improvement initiatives. - Analyses data for continuous improvement. Understands and executes quality and patient safety methodologies, as well as regulatory requirements, risk mitigation strategies to improve care. - Provides education to the healthcare team on performance improvement tools and methodologies. - Business Expertise - Applies knowledge of best practice initiatives regarding quality, safety, regulatory requirements, and risk mitigation strategies to provide value to the organization. - Applies knowledge of regulatory demands, culture of the institution and the impact of these on the organization and the value proposition. - Understands the need, expected benefits, and alignment of quality improvement projects to the organizational mission, vision, values, strategic goals, and business priorities. - Leadership - Acts as a resource for colleagues with less experience in regards to quality, safety, regulatory requirements, and risk mitigation strategies. - Mentors and develops associates regarding Evidence Based Practice (EBP), quality initiatives, regulatory demands, and performance improvement tools. - Promotes a culture of continuous improvement that leads to sustained results and optimal performance. - Understands the fundamentals of EBP and applies it to improve processes and clinical outcomes for specified patient populations. - Problem Solving - Facilitates and assists with solving complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information. - Collaborates with the multidisciplinary team to effectively analyze problems and develop well-reasoned solutions, recognizes and validates assumptions, collects information and draws meaningful inferences. - Impact - Uses change management processes and techniques to engage people in support of the change required to achieve performance improvement outcomes. - Builds awareness of the need for change and helps people effect the needed change. - Uses meaningful measurement tools to prove the need for improvement, make changes, and measure return on investment. - Interpersonal Skills - Develops positive interpersonal relations with managers, associates, and physicians in order to reduce variances related to patterns of care and conduct an effective quality management program to promote a continuous quality improvement atmosphere. - Communicates the vision, expectations and results of quality improvement activities clearly, consistently and appropriately to stakeholders. - Leads to build consensus and recognizes strengths and capabilities of others to maximize the execution of projects. Qualifications - Bachelor's Degree (Required) Requirements - Experience working with interprofessional teams or complex groups in the facilitation or coordination role. - Use of a range of quality improvement tools and techniques. - Proficient use of Microsoft Office Products. Benefits - Join us if your passion is to work in a caring environment. - Join us if you believe that learning is a life-long process. - Join us if you strive for excellence and want to be among the best in the healthcare industry. Company Description OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law.