InfoCision Management Corporation

Role Description We're looking for dependable, customer-focused individuals to join our growing remote call center team. If you're an excellent communicator who enjoys helping customers and working from home, we'd love to hear from you. - Schedule Options: - Day Shift - Evening Shift - Night Shift (available until 2:00 AM EST) - Job Responsibilities: - Answer inbound customer calls professionally and courteously. - Make outbound calls on behalf of a variety of clients. - Follow client-specific call flows and procedures. - Provide outstanding customer service and problem resolution. - Accurately document customer interactions. - Meet quality, attendance, and performance expectations. Qualifications - Excellent verbal communication skills. - Strong customer service skills. - Comfortable using a computer and navigating multiple applications. - Ability to multitask while speaking with customers. Requirements - Remote Work Requirements- Candidates must provide their own: - Windows PC or laptop with at least 8 GB of RAM (No MacBook or Chromebook) - Webcam - USB Headset - Wired mouse - Reliable high-speed internet with a hard-wired connection. No satellite or cellular services are accepted. - A quiet, distraction-free workspace Benefits - 100% Remote Work from Home - Paid Training - Weekly Pay - Access a Portion of Your Earned Wages Multiple Times Each Week - Flexible Scheduling - Employee Recognition & Rewards Program - Opportunities for Career Growth and Advancement - Supportive Leadership Team

Role Description We are seeking motivated and professional Bilingual Call Center Representatives to join our remote contact center team. In this role, you will assist customers by: - Answering inbound calls - Making outbound calls - Resolving issues - Delivering outstanding customer support in both English and Spanish This is a fully remote position for candidates who thrive in a fast-paced environment and enjoy helping people. Qualifications - Fluent in both English and Spanish (spoken and written) - Excellent communication and problem-solving skills - Strong computer and multitasking abilities - Ability to work independently while maintaining productivity Requirements - Windows PC with at least 8 GB of RAM (No MacBook or Chromebook) - Dual monitors - Webcam - USB Headset - Wired mouse - Reliable high-speed internet with a hard-wired connection. No satellite or cellular services are accepted. - A quiet, distraction-free workspace Benefits - Weekly pay, with the ability to access a portion of your earned pay a few times per week - Paid training - Weekly bonus potential - Rewards & Recognition Programs - Supportive team environment - Opportunities for growth and advancement

Role Description Are you an Awesome person? Then InfoCision needs YOU to join our quickly growing team. Apply today to start the process, and you could potentially be starting in as soon as a week. What we do: - Work on behalf of wonderful organizations like St. Jude Children’s Research Hospital, March of Dimes, Feeding America, College Republicans, The National Rifle Association, and many more. - Work in a blended work from home outbound/inbound call center environment where you will talk about topics that matter and raise funds for great organizations. - All positions require sales, whether it be selling memberships, products, or services. Schedules and Perks: - The first week consists of a virtual classroom training, which requires 100% mandatory attendance, and will run from 12p-9p EST Monday through Friday. - When signing up for a training class, you will be able to select the full-time or part-time schedule that works best for you and your family, from the following 4 options, which will begin in the second week: - 40-hour Full-Time set weekly schedules: 11a-8p EST, 12p-9p EST, or 1p-10p EST. - 28-hour Part-Time set weekly schedule: 3:30p-9p EST, offered on a limited basis. - 8 hours on the weekend will be required beginning in the second week, typically either 9a-6p EST on Saturday or 12p-9p EST on Sunday. Benefits: - Virtual Paid Training - Rewards & Recognition Programs - Weekly pay, with the ability to access a portion of your earned pay a few times per week - Weekly bonus potential - Benefits are available for Full-time employees including Medical, Dental, Vision, and 401k Requirements - A Home office, or dedicated quiet place to work, that is free from noise and distractions. - Computer skills such as the ability to copy and paste, toggle between browsers, and do basic troubleshooting. - A willingness to learn, as we believe in owning your own success. - Identity Verification: On the first day of training, you will be required to bring a current, valid photo ID with you to complete this process. - Passing Background Check: If your background check is not back by the time we are ready for phone time there may be a disruption in your training. - Exceptional conversational skills and the ability to multi-task. Qualifications - Hardware/Software Requirements: - Equipment is NOT provided and a Technology Check is Required as part of the recruitment process. - Windows PC/Laptop (No MacBooks or Chromebooks). - Minimum 14” monitor/screen. - Windows 11 ONLY. - At least 8GB of RAM (Must have at least 6GB usable RAM). - Intel or AMD Processor. - Dual monitors are recommended, but not required. - Google Chrome (Current Version). Firefox, Internet Explorer, and Microsoft Edge are not compatible. - Windows Defender antivirus and Firewall must be turned ON. All other antivirus applications must be uninstalled (McAfee, Norton, Avast, etc). - Ping per InfoCision client for Windows PC’s must not exceed 80ms max round trip. - Internet: - United States based High-speed internet only. No cloud-based internet, VPN’s, satellite, cellular services, or hotspots are accepted (T-Mobile, Starlink, etc). - Minimum of 50 Mbps download speed and 10 Mbps upload speed. - ISP must be Stable and located within the United States and its territories. - We require a hard-wired connection, using an Ethernet cable or LAN cable, to your router/modem. We recommend a Cat5 (Category) Ethernet cord or higher. - Telephone: - A cell phone (preferred) or landline is required as that is how you will receive your “Pin call”, or multi-factor authentication call, that is required to access our corporate network. The calls you make/take will not come through your phone. - Miscellaneous: - Web cam - External speakers or sound on your computer - External Wired Mouse - USB Wired Headset (wireless headsets are NOT compatible). The headset must have a Single USB connection without a 3.5 mm (headphone jack) connection.