Role Description We are seeking motivated and professional Bilingual Call Center Representatives to join our remote contact center team. In this role, you will assist customers by: - Answering inbound calls - Making outbound calls - Resolving issues - Delivering outstanding customer support in both English and Spanish This is a fully remote position for candidates who thrive in a fast-paced environment and enjoy helping people. Qualifications - Fluent in both English and Spanish (spoken and written) - Excellent communication and problem-solving skills - Strong computer and multitasking abilities - Ability to work independently while maintaining productivity Requirements - Windows PC with at least 8 GB of RAM (No MacBook or Chromebook) - Dual monitors - Webcam - USB Headset - Wired mouse - Reliable high-speed internet with a hard-wired connection. No satellite or cellular services are accepted. - A quiet, distraction-free workspace Benefits - Weekly pay, with the ability to access a portion of your earned pay a few times per week - Paid training - Weekly bonus potential - Rewards & Recognition Programs - Supportive team environment - Opportunities for growth and advancement

Role Description As a Retirement Benefits Call Center Representative, you will support participants by answering inbound calls related to pension and retirement benefits. You will assist callers with questions regarding defined benefit pension plans, payments, account information, required documentation, and next steps. This role requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering professional and empathetic customer service in a fast-paced call center environment. Qualifications - Previous customer service and call center experience - Pension or retirement benefits experience preferred - Strong communication and active listening skills - Ability to navigate multiple computer systems and tools efficiently - Strong attention to detail and ability to work in a fast-paced environment - Ability to explain pension and retirement benefit information clearly and professionally - Problem-solving skills with the ability to handle sensitive or complex inquiries - Ability to multitask while maintaining accuracy and quality - High school diploma or GED preferred - Ability to pass required background screening and drug test Requirements - Answer inbound calls regarding pension and retirement benefit inquiries - Assist participants with questions related to pension plans, payments, forms, and account information - Research and resolve participant concerns professionally and efficiently - Review and explain required documentation and next steps to callers - Meet productivity, quality, and attendance expectations - Collaborate with team members and leadership to ensure timely issue resolution Benefits - WEEKENDS OFF - Paid training - Health benefits for you and your family, including medical, dental, and vision, starting on day 1 - Paid Time Off (PTO) - Opportunities for growth and advancement - Team-oriented work environment

Role Description Whirlpool is currently seeking qualified candidates for a Senior Representative. This role is remote except for candidates who reside in MI - Berrien, Cass, or Van Buren. Candidates in those counties are required to work onsite at the Whirlpool Contact Center. This position is within the Supply Chain organization in the Trade Experience Department. In this role, you will support Multifamily accounts and process partners. - General support for trade customer inquiries around order confirmation, product returns, and service. - Strong knowledge of RDC/inventory, SAP/CRM, and Fiori/Delivery Scheduling. - Prioritize work to focus on the areas that will drive the greatest enterprise-wide business benefit while maintaining a balance in caring for the Customer and caring for the Company. - Drive process alignment across functions. - Lead and support a culture of Continuous Improvement by developing critical thinking and problem-solving skills. - Lead, inspire, and motivate cross-functionally by building trust and respect through daily interaction, engagement, and support. - Act independently and influence others regularly to drive a lean, fast, and engaged mindset. - Demonstrate self-motivation by identifying and collaborating on current obstacles while indirectly influencing and ensuring accountability and results. Qualifications - High School Diploma or GED. - 2+ years of applicable customer contact center experience (virtual or in-person). Requirements - Bachelors in Business or supply chain preferred or related field. - 1+ years: Project/planning/scheduling, supply chain: logistics/order management (preferred). - Strong knowledge of enterprise supply chain management systems (SAP – ECC/CRM), MS Access/database interface and information flow, Google Extension. - Experience in the Multifamily Builder Business Segment (preferred). - Understanding of Continuous Improvement methodologies. - Strategic Thinking - understands the big picture and creates effective strategies. - Advanced communication skills with the ability to communicate effectively to all levels of the organization and across various internal and external partners. - Sound cross-functional knowledge of the business. - Self-starter. - Thought leader - brings thought leadership to discussions to create positive outcomes. - Process development and execution. - Analytical - Identify opportunities for improvement. - Demonstrated personal accountability for results. Company Description Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

Role Description As a member of the Customer Experience team, you will handle telehealth-based phone calls and email inquiries. Call drivers can include: - Insurance verifications - Benefits education - Billing questions - Prescription issues - Technical challenges including up to real-time support during time-sensitive situations You will manage a steady volume of incoming calls from customers while navigating multiple systems. Punctuality and dependability are key to our clients’ success and your role as an associate. There are plenty of career growth opportunities within the healthcare team! You Must have Open Flexibility: Hours of Operation: 24/7/365. Production schedules are based on business need and will be assigned during training. The pay rate is $16.50 an hour, which may be below your state’s minimum wage. Please take this into consideration when applying. Health benefits (medical, dental, vision) are available on the first day of employment. Paid time off is accrued after 180 days (about 6 months) of employment. Fully work from home. Successfully learn to navigate 3 systems with an average of 20 calls per day. Qualifications - Passion for helping others - Naturally empathetic - Determined to deliver comprehensive solutions to healthcare-related calls - Customer service experience is a plus but not required - High school diploma, GED, or college degree Requirements - Manage a steady volume of incoming calls from customers while navigating multiple systems - Successfully complete a 3-week virtual training class and 1 week of nesting (you cannot miss a day of training) - Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices) - Great problem-solving skills - Ability to effectively multi-task - Excellent communication skills - Availability to work weekends - Successful completion of a background check is required for this position - Production schedules are provided during training Benefits - Health benefits (medical, dental, vision) available on the first day of employment - Paid time off accrued after 180 days of employment - Fully work from home - Equipment provided (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables) - Retirement savings plan - Paid holidays - Paid time off (PTO) or vacation and/or sick time