• Create a Legendary Customer Experience with every client interaction • Engage with prospective customers through various channels (live chat, phone, secured email, SMS and social media) • Take ownership of customer concerns, gathers data, analyzing and resolves complex customer issues at first point of contact • Ensure due diligence is taken to support the accuracy of all customer transactions • Identify cross-sell opportunities or refer customers to internal bank partners • Arrive on time and ready to receive / make customer calls as scheduled throughout the shift

Role Description We're looking for dependable, customer-focused individuals to join our growing remote call center team. If you're an excellent communicator who enjoys helping customers and working from home, we'd love to hear from you. - Schedule Options: - Day Shift - Evening Shift - Night Shift (available until 2:00 AM EST) - Job Responsibilities: - Answer inbound customer calls professionally and courteously. - Make outbound calls on behalf of a variety of clients. - Follow client-specific call flows and procedures. - Provide outstanding customer service and problem resolution. - Accurately document customer interactions. - Meet quality, attendance, and performance expectations. Qualifications - Excellent verbal communication skills. - Strong customer service skills. - Comfortable using a computer and navigating multiple applications. - Ability to multitask while speaking with customers. Requirements - Remote Work Requirements- Candidates must provide their own: - Windows PC or laptop with at least 8 GB of RAM (No MacBook or Chromebook) - Webcam - USB Headset - Wired mouse - Reliable high-speed internet with a hard-wired connection. No satellite or cellular services are accepted. - A quiet, distraction-free workspace Benefits - 100% Remote Work from Home - Paid Training - Weekly Pay - Access a Portion of Your Earned Wages Multiple Times Each Week - Flexible Scheduling - Employee Recognition & Rewards Program - Opportunities for Career Growth and Advancement - Supportive Leadership Team

Role Description We are seeking motivated and professional Bilingual Call Center Representatives to join our remote contact center team. In this role, you will assist customers by: - Answering inbound calls - Making outbound calls - Resolving issues - Delivering outstanding customer support in both English and Spanish This is a fully remote position for candidates who thrive in a fast-paced environment and enjoy helping people. Qualifications - Fluent in both English and Spanish (spoken and written) - Excellent communication and problem-solving skills - Strong computer and multitasking abilities - Ability to work independently while maintaining productivity Requirements - Windows PC with at least 8 GB of RAM (No MacBook or Chromebook) - Dual monitors - Webcam - USB Headset - Wired mouse - Reliable high-speed internet with a hard-wired connection. No satellite or cellular services are accepted. - A quiet, distraction-free workspace Benefits - Weekly pay, with the ability to access a portion of your earned pay a few times per week - Paid training - Weekly bonus potential - Rewards & Recognition Programs - Supportive team environment - Opportunities for growth and advancement

Role Description As a Retirement Benefits Call Center Representative, you will support participants by answering inbound calls related to pension and retirement benefits. You will assist callers with questions regarding defined benefit pension plans, payments, account information, required documentation, and next steps. This role requires strong communication skills, attention to detail, and the ability to navigate multiple systems while delivering professional and empathetic customer service in a fast-paced call center environment. Qualifications - Previous customer service and call center experience - Pension or retirement benefits experience preferred - Strong communication and active listening skills - Ability to navigate multiple computer systems and tools efficiently - Strong attention to detail and ability to work in a fast-paced environment - Ability to explain pension and retirement benefit information clearly and professionally - Problem-solving skills with the ability to handle sensitive or complex inquiries - Ability to multitask while maintaining accuracy and quality - High school diploma or GED preferred - Ability to pass required background screening and drug test Requirements - Answer inbound calls regarding pension and retirement benefit inquiries - Assist participants with questions related to pension plans, payments, forms, and account information - Research and resolve participant concerns professionally and efficiently - Review and explain required documentation and next steps to callers - Meet productivity, quality, and attendance expectations - Collaborate with team members and leadership to ensure timely issue resolution Benefits - WEEKENDS OFF - Paid training - Health benefits for you and your family, including medical, dental, and vision, starting on day 1 - Paid Time Off (PTO) - Opportunities for growth and advancement - Team-oriented work environment