Amazon Account Manager

Location

Philippines

Posted

1 day ago

Salary

₱50K - ₱70K / month

Seniority

Lead

Job Description

Amazon Account Manager

MultiplyMii

Role Description As an Amazon Account Manager, you will be responsible for handling A-Z account management, maintenance, and optimization of Amazon accounts. You will be responsible for a variety of functions related to: - Listing and catalog management - Account health monitoring - Account optimization - Stakeholder coordination - Performance monitoring and reporting Proactively manage and monitor day-to-day account operations, maintain account health, perform daily health checks, respond to issues, and track key metrics related to account health and compliance. Responsibilities - Optimize product listings for discoverability, create variation pages, use Helium 10 for competitor analysis, and provide data-driven insights to enhance the catalog and brand presence. - Ensure products adhere to Amazon’s compliance standards, resolve compliance issues, stay updated on policies, and educate the team on best practices. - Serve as the main contact for escalating and resolving cases with Amazon support, assist with seller-support tasks, and manage flat files to resolve issues. - Efficiently manage and update large volumes of product data using flat files. - Manage and respond to customer inquiries, track feedback, and handle the Amazon Feedback Manager, including disputing negative reviews and generating responses. Qualifications - Minimum of 3+ years of experience in A-Z Amazon account management. - Experience in managing multiple accounts and marketplaces simultaneously. - Strong understanding of Amazon’s policies and guidelines. - Familiarity with Amazon’s Seller Central and related tools. - Proficient in using project management software. - Proficiency in Excel and Google Sheets. - Excellent communication skills and fluent in English, both written and verbal. - Efficiently manage and keep track of tasks and responsibilities to ensure nothing falls through the cracks. - Proactively initiate tasks and projects, demonstrating self-motivation and a results-driven mindset. - Critically evaluate problems to derive meaningful insights and drive informed decision-making. Requirements - Experience in other eCommerce platforms (ie. Walmart, Shopify, eBay, etc.) is advantageous. - Experience with Amazon Vendor Central is advantageous. Benefits - 100% Remote - Career Growth & Long-Term Stability - Collaborative & Results-Driven Team - Learning & Development Opportunities

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