• Lead and manage the day-to-day operations of the Application Development team, including full-stack developers & Data Integration Engineers • Oversee full software development lifecycle (SDLC) including design, development, testing, deployment, and Tier 3 support • Drive delivery of scalable, high-quality applications supporting HMA’s core platforms (claims systems, integrations, APIs, internal tools) • Foster a high-performing team culture focused on accountability, continuous improvement, and engineering excellence • Hire, mentor, and develop a high-performing team of engineers and technical professionals • Provide ongoing coaching, performance management, and career development opportunities • Align team priorities with business goals and ensure clear accountability for outcome • Ensure seamless integration across HMA’s core platforms (claims administration systems, data pipelines, CRM, and care management tools) • Oversee development and maintenance of APIs, ETL pipelines, and integration services supporting enterprise data flows • Collaborate with data and integration teams to ensure performance, data accuracy, and system reliability across platforms • Ensure production systems meet defined KPIs for performance, stability, and availability • Establish and monitor metrics related to delivery, system health, and team productivity • Serve as the escalation point for complex system issues, coordinating resolution across engineering, infrastructure, and vendors • Drive operational excellence through automation, monitoring, and proactive issue resolution • Implement and continuously improve Agile/Waterfall development practices, tooling, and delivery frameworks • Leverage tools such as Azure DevOps and CI/CD pipelines to improve transparency, delivery speed, and quality • Standardize development practices, code quality, architecture patterns, and documentation • Ensure all applications meet HIPAA, security, and regulatory compliance requirements relevant to healthcare data and systems • Establish and maintain development standards, policies, and documentation across the application lifecycle • Promote secure development practices and data governance across all solutions

• Supervise a team of continuous improvement engineering and quality professionals. • Lead employment decisions (hire, promote, coach, development) and manage performance. • Manages multiple and complex Supply Chain projects. • Regularly interacts with Senior Management and/or customer(s). • Lead the development and execution of strategy, scorecarding and key performance indicator action plans. • Work with Operational leadership to conduct assessments of critical site and business needs. • Ensure the development of a thorough, effective and timely continuous improvement plan to address the top business needs at Ryder sites. • Ensure process improvement activities are driven to achieve dramatic improvement in key business metrics. • Provide regular reports of data and actions to measure progress against performance and business objectives. • Provide training, coaching, and mentoring: must be able to translate all Ryder Business System concepts to local situations and help individuals, teams, and managers develop understanding and application of tools for sustainable business improvements. • Coach business owners to use Engineering, Data Analysis and Lean methods to achieve operational excellence. • Support start-ups, retrofits and expansions including pricing inputs, go-live and steady state certifications. • Develop advanced competency in a wide range of engineering methods, data analysis, Lean tools, and quality standards and coach employees in their use. • Ensures methodologies/tools such as product slotting, labor standards (time studies), layouts, optimization of flow, data profiling and analysis, automation, data analytics, and resource modeling are utilized to improve distribution and/or transportation operations. • Effective facilitation and execution of Value Stream Maps & Kaizen Events through all stages (A3 charter creation, pre-work identification and completion, delivery of results, regular follow up and follow through on sustainment). • Independently identifies process gaps and recommends and leads CI Team to implement process improvement. • Manage, track, and report the progress and value of the transformational activities and projects across customer accounts. • Direct the assessment, development, implementation, and continuous improvement activities related to the implementation of lean processes across accounts.

• Own and maintain the full milestone and work-back plan across all planning phases, track progress against key deadlines, and proactively flag risks or slippage before they become escalations. • Collect and organize initiative submissions from across the organization and cross-functional partners, flag duplicates and gaps, and prepare first-pass above-the-line versus below-the-line prioritization materials for leadership review. • Compile prioritized initiatives with confirmed owners, go-live dates, OKR connections, and metrics targets, keeping the roadmap current and accurate throughout the planning cycle. • Ensure every prioritized initiative connects to at least one key result, surface misalignments, and support the planning lead in resolving tensions before executive review. • Track cross-functional dependencies, identify owners and commitment levels, and follow up with partners to confirm commitments are on track. • Prepare materials for planning forums, strategy workshops, review sessions, and leadership meetings, including agendas, pre-read decks, consolidated data inputs, decision trackers, and post-session outputs. • Support the development of an annual plan deck and business review deliverables by synthesizing roadmap data and OKR progress into clear, exec-ready narratives.

• Serve as the primary administrator and business owner of ServiceNow Strategic Portfolio Management (SPM) • Perform hands-on configuration, maintenance, and administration of SPM modules • Manage workflows, intake forms, approvals, and system governance within ServiceNow • Develop and maintain dashboards, scorecards, and executive-level reporting directly within SPM • Execute and manage core PMO administrative activities, including portfolio tracking, updates, and documentation