• Serve as the primary administrator and business owner of ServiceNow Strategic Portfolio Management (SPM) • Perform hands-on configuration, maintenance, and administration of SPM modules • Manage workflows, intake forms, approvals, and system governance within ServiceNow • Develop and maintain dashboards, scorecards, and executive-level reporting directly within SPM • Execute and manage core PMO administrative activities, including portfolio tracking, updates, and documentation

• Manage telephonic case management for workers’ compensation claims • Assess care coordination and ongoing case oversight • Collaborate with injured workers and healthcare providers • Evaluate treatment plans and provide guidance • Facilitate return to work planning and monitor recovery goals • Maintain communication with involved parties • Advocate for cost effective care • Maintain documentation of all case activity • Identify barriers to recovery and implement strategies

• As a District Manager, you lead a portfolio of stores and coach a team of General Managers to deliver an optimal customer and employee experience, operational excellence, merchandising execution, maximum productivity and profitable sales and earnings growth. • Attract, hire, develop and retain the best team to meet both short and long-term business goals. • Monitor performance and consistently followup to ensure results are delivered. • Develop individual and team performance & capabilities via clear expectations, intentional conversations, meaningful recognition and accountability. • Foster and maintain an inclusive and collaborative work environment. • Identify themes in product performance across your portfolio and create a district merchandising plan to excel performance utilizing data points, strategy and seasonality. • Lead effective store visits focused on driving behaviors which enable the team to consistently deliver results in all areas of the business. • Identify and use multiple ways to achieve goals when confronted with obstacles; plan for contingencies. • Identify and solve problems with sustainable solutions. • Maintain a keen awareness of the external market and competition. • Ensure stores are operating in compliance with all Gap Inc. policies and procedures.

• Experience within large managed services organizations • Understanding of operational service delivery • Discuss service lifecycle management end to end • Transition services from an incumbent provider • Introduce new operating models and implement new capabilities during transition • Participate in service modernization • Deliver measurable transformation • Lead leaders and manage teams • Build mature organizations • Manage executive stakeholders • Engage in client and sales engagements