Be part of a team that's committed to making a difference. We believe in our work and our customers. Position Location Remote Type Remote Office Location (if not fully remote): n/a Job Description Join Our Team: Loan Officer Assistant (Remote) Are you a detail-oriented professional with a passion for the mortgage industry? We are looking for a proactive Loan Officer Assistant to play a vital role in our lending process. In this position, you will be the engine behind the scenes, ensuring our loan applications move smoothly from initial contact to a successful closing. How You’ll Make an Impact As a key partner to our Loan Officers, you will manage the administrative and technical pulse of the loan lifecycle. Your primary mission is to ensure accuracy, maintain momentum, and provide a world-class experience for our clients. Loan Pipeline Management: Prepare loan packages, verify documentation for accuracy, and proactively resolve any missing items or conditions. Technical Coordination: Navigate Automated Underwriting Systems (AUS) to pre-qualify customers and utilize Encompass to keep files moving efficiently. Third-Party Liaison: Act as the central point of contact for escrow officers, appraisers, inspectors, and insurance agents to ensure all requirements are met. What You Bring to the Table Industry Experience: 1+ years of experience in mortgage lending experience in either LOA or Processing. Tech Savvy: Proficiency in Encompass360 is highly preferred. Problem-Solving Mindset: A proven ability to analyze data, research complex issues, and make sound decisions in a fast-paced environment. Communication Skills: Excellence in building relationships with internal teams and external partners (agents, title companies, and clients). Knowledge Base: A basic understanding of Conventional, FHA, USDA, and VA loan programs, along with general mortgage regulations. Requirements Education: High School Diploma or GED. Licensing: NMLS license is a plus, but not required. Bilingual (English/Spanish): required Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction. Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive. Current Employees: Head to the Fairway Careers Hub in Workday for internal job openings. We post some job openings internally for our employees and others externally for the general public. If you cannot find the perfect role right now, do not hesitate to contact the Careers Team at careers@fairwaymc.com. We can answer any questions and keep you updated on future opportunities. View our E-Verify and Right to Work notices HERE . Important Notice to Job Seekers! We’ve been made aware of fraudulent messages falsely claiming to be from Fairway recruiters, including links to assessments. These are not legitimate and are not affiliated with Fairway Independent Mortgage Corporation. We’re working with our Information Security team to address this issue. Thank you for your vigilance and continued interest in joining Fairway! All official communication will come from verified Fairway email addresses or our official LinkedIn page. If you receive a suspicious message, please do not click any links and notify us.

We are seeking a highly organized, proactive, and tech-savvy Remote Virtual Assistant to provide comprehensive administrative, operational, and communication support. This role requires excellent time management, strong attention to detail, and the ability to work independently in a fast-paced remote environment. The ideal candidate is resourceful, dependable, and comfortable managing multiple priorities while maintaining confidentiality and professionalism. Key Responsibilities Administrative & Operational Support •    Manage calendars, schedule meetings, and coordinate across time zones •    Handle email inbox management, prioritization, and follow-ups •    Prepare documents, reports, spreadsheets, and presentations •    Maintain organized digital filing systems and databases Communication & Coordination •    Act as a primary point of contact between stakeholders, clients, and vendors •    Draft professional emails, memos, and internal communications •    Coordinate meetings, agendas, and meeting notes Research & Task Management •    Conduct online research and summarize findings •    Track projects, deadlines, and action items •    Support process documentation and workflow optimization Technology & Tools •    Utilize productivity and collaboration tools (e.g., Google Workspace, Microsoft Office, Slack, Zoom, project management software) •    Assist with CRM updates, data entry, and reporting •    Troubleshoot minor technical issues and escalate when necessary Required Qualifications Preferred Qualifications •    Experience supporting executives, entrepreneurs, or distributed teams •    Familiarity with CRM systems, scheduling tools, or automation software •    Basic knowledge of bookkeeping, invoicing, or customer support Key Competencies •    Self-motivation and accountability •    Problem-solving mindset •    Time management and prioritization •    Adaptability and willingness to learn Work Environment & Benefits •    Fully remote position •    Flexible working hours (subject to business needs) •    Opportunity for long-term collaboration and growth •    Exposure to diverse projects and responsibilities

• Understanding and awareness of the Executive Leader’s needs & priorities to ensure daily operations run efficiently • Manage complex executive calendars, scheduling, and logistics within multiple time zones • Handle all communications with confidentiality and accuracy, ensuring that messages are redirected appropriately and communications are tracked accordingly • Provide support for meetings, including agenda prep, note-taking, and action item follow-up • Design and implement efficient office procedures, coordinating with the COO, and HR Manager as needed • Conduct light research, compile data, and support project briefings as needed • Arrange global travel logistics (flights, routes, accommodation, transportation). Some travel might be required if on-site support is needed • Support ad-hoc personal projects and priorities • Manage personal scheduling and time-sensitive requests

• Email Management: Efficiently manage and prioritize the executive's email correspondence, ensuring timely responses and appropriate follow-ups. • Phone Calls: Handle both inbound and outbound calls as needed • Calendar Management: Maintain and organize complex calendars, schedule appointments, and coordinate meetings with internal and external stakeholders. (use of Calendly is integrated) • Bookkeeping: Provide light bookkeeping support, including expense tracking, invoice processing, and financial documentation organization. • Marketing Support: Utilize Canva for designing professional and visually appealing presentations, marketing materials, and other collateral as needed. This may include graphics such as thank-you notes, birthday cards, etc. • Social Media: Coordinate a social media calendar to ensure all posts make it to the appropriate medium. • Travel Coordination: Arrange and coordinate travel plans, accommodations, and itineraries for business-related trips. • Document Preparation: Draft and edit correspondence, reports, and other documents on behalf of the executive team. • Meeting Coordination: Prepare meeting agendas, attend meetings as needed, and compile meeting minutes. Ensure effective communication and collaboration within the team. • Project Management: Assist in managing special projects, ensuring they are completed accurately and on time.