Role Description Join our team of content editors responsible for maintaining and administering information about hotels. We edit and update property listings, ensure categories are accurate, and work to keep all information as up-to-date and clear as possible for our users. This position is open for the duration of the main employee’s maternity leave. After this period, there is a possibility of transfer to a permanent position if a vacancy is available. Job Responsibilities - Process incoming content editing requests: emails, tickets, hotel profiles, messages in corporate chats; - Prepare and proofread texts for product team projects; - Ensure the relevance and accuracy of hotel information: text descriptions, service details, photos, room categories, accommodation conditions, and payment and cancellation policies; - Maintain and update the hotel tax database: correct and add taxes at the hotel and regional level, work with tax documentation; - Monitor and update geodata: revise and correct information about hotel locations and geographic objects; - Ability to quickly switch between tasks and handle several assignments in parallel; - Excellent spelling and punctuation, strong computer literacy; - Confident PC user, experience with Google Docs; - Attention to detail, perseverance, and a high level of self-organization; - English language proficiency at Upper Intermediate level or higher. Qualifications - Excellent spelling and punctuation, strong computer literacy; - Confident PC user, experience with Google Docs; - Attention to detail, perseverance, and a high level of self-organization; - English language proficiency at Upper Intermediate level or higher. Requirements - Ability to quickly switch between tasks and handle several assignments in parallel; Benefits - Remote work format, shift schedule 2/2 with flexibility regarding working hours if needed; - Ambitious and supportive team who love what they do, appreciate each other, and grow together; - Internal programs for adaptation and training, development of soft skills, and leadership abilities; - Partial compensation for participating in external training and conferences; - Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world; - Corporate prices on hotels and travel services; - MyTime Day Off - an extra non-working day without loss of compensation.

Title: Senior Customer Care Specialist Location: Jacksonville, Florida, United States of America Job Description: At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job SubFunction: Non-Technical Customer Service Job Category: Professional All Job Posting Locations: Jacksonville, Florida, United States of America Job Description: About Vision Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech We are searching for the best talent for Senior Customer Care Specialist position. Contributes to the non-technical customer service department as an entry to developing individual contributor, who works under close supervision. Assists with projects, programs, and processes in support of the organization's overall customer experience strategy. Carries out theoretical knowledge of the non-technical customer service field to advance procedures and plans for the area. You will be responsible for: - Helps deliver programs and innovative initiatives for the Non-Technical Customer Service area. - Contributes to less complex components of projects, programs, or processes for the Non-Technical Customer Service area. - Conducts simple trend analyses to support continuous improvement efforts for the organization's customer experience strategy for customers using non-technical products. - Follows best-in-class plans and mechanisms to deal with ambiguous situations. - Understands and applies Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day interactions with team. - Answering incoming calls, processing orders, documenting feedback, and resolving issues to the customer's satisfaction, while maintaining quality standards. - Handle escalated calls from customers and peers. - Manage the no charge order process and ATP/backorder issues for US & CA regions. - Resolve problems of a complex nature with guidance from Leadership. - Identify trends, determine root causes that would put customers at risk, and drive continuous improvement opportunities. - Assist with training, peer coaching, departmental communications, and projects as needed. - Assist with monthly peer performance improvements. - Provide back-up support for the Leadership Team as needed. - Serve as a liaison between Customer Receivables Management, Customer Relations, Sales, Marketing, Distribution, and other departments within the organization as needed. - Qualifications / Requirements: Education - High School degree required, and a 4-year college degree preferred or equivalent work experience. Experience and Skills Required: - At least 2 years as a Johnson & Johnson Vision Care Customer Care Specialist - Must meet or exceed performance standards - An understanding of multiple markets and ERP systems. - Demonstrate effective written and oral communication skills in English - Proven PC skills to include Microsoft Suite and SAP. - Team player with strong, professional interpersonal skills. - Strong, proven effective organizational and analytical skills. - Ability to provide peer coaching to new hires and peers to help drive improvement in performance metrics, knowledge management, and customer experience. - Ability to perform in a fast paced, changing environment while meeting and or exceeding established performance measures. - Proven effective problem-solving skills. - A self-starter who volunteers for projects and takes on new challenges working independently with a high degree of confidentiality. - Ability to manage multiple priorities successfully. - Demonstrated commitment to internal and external customers Preferred: - May require fluency in Spanish and French as needed to support regional customers in all processing areas. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers. Internal employees contact AskGS to be directed to your accommodation resource. #LI- Hybrid Required Skills: Preferred Skills:

Role Description This role is the heartbeat of the GTI Consumer Experience Team. You're the first voice a consumer hears, the first human behind the chat, the first person who makes them feel like they matter. You're not just answering questions; you're delivering on our mission to promote well-being through the power of cannabis and helping people live freely. Every interaction is an opportunity to create a seamless, empathetic experience that turns a consumer's frustration into trust and their question into confidence. That's the VIBE. That's the standard. Responsibilities - Show up for every consumer like they're the only consumer. Value them from the first moment of contact, acknowledge quickly, and make them feel prioritized. - Deliver exceptional support across chat, phone, and email. Handle up to 3 concurrent chats and 1 call, keeping quality high across every channel. - Instill trust by communicating clearly, honestly, and with empathy. Own the interaction, stay calm under pressure, and guide the consumer to resolution. - Build the experience. Actively listen, personalize your approach, and meet consumers where they are -- Adult Use or Medical, frustrated or curious. - Educate the consumer. Explain what happened, what you did about it, and what to expect next. Leave no one guessing. - Follow conversation guides while applying real critical thinking. The guide is the baseline; VIBE is what makes it great. - Document consumer and patient information accurately and completely. - Stay current on products, policies, regulations, and procedures. The cannabis space moves fast -- we move with it. - Assist consumers with account access, order questions, and product guidance when appropriate. - Navigate multiple systems simultaneously without letting the consumer feel the friction. - Adapt to regulatory, policy, and process changes as they come. Flexibility is part of the job. - Communicate with your teammates like the team-first people we are. We over me, always. - Meet and exceed individual and team goals. We hold ourselves to a high bar because our consumers deserve it. - Show up consistently. Remote doesn't mean disconnected -- your team and your consumers are counting on you. Qualifications - 1-3 years of customer service or contact center experience. - Cannabis industry experience preferred, but not required. - A natural ability to make people feel heard. Warmth, patience, and energy come standard. - Strong communication skills across written and verbal channels. You adapt your tone -- calm and clinical for Medical consumers, warm and energetic for Adult Use. - Proven ability to manage multiple conversations and tasks without dropping the ball. - Experience supporting consumers via phone, chat, and email. - Comfort working across multiple platforms and systems at once. - The stamina for extended screen time and the focus to stay present through a full shift. - A genuine belief that wellness is a right -- not a luxury -- and a desire to help people access it. Requirements - Must pass any and all required background checks. - Must be and remain compliant with all legal or company regulations for working in the industry. Benefits - Our Mission: To promote well-being through the power of cannabis. - We’re humble — We prefer quiet confidence and don’t shout about our success. - We’re hardworking — We put our heads down and get the job done. - We’re grateful — Working in our industry is a privilege and an act of service. - We’re transparent — Honest and open communication keeps us healthy as an organization. - We’re collaborative — And believe good ideas can come from anywhere. - We have a growth mindset — One that’s grounded in well-being.

• Provides support to partners with a high attention to detail • Researches, analyzes, and documents findings • May influence others within the Services & Support team through the explanation of facts, policies, and practices • Interacts with partners to provide support via email, phone, chat, cases, and remote sessions • Maintains a knowledge base of our products and services and provides high quality support to partners during each interaction • Discusses partners’ operational challenges and evaluates business data to identify areas of opportunity to help partners optimize their business strategies • Provides guidance and performs regular queue review for junior team members • Identifies and escalates trending issues and potential software defects to leadership and development • Acts as an escalation point for complex issues • Contributes to written articles for internal and external knowledge base • Identifies and escalates situations requiring urgent attention to appropriate teams • Documents partner interactions, troubleshooting, and results in a clear and concise manner and accurately reports customer feedback to Engineering • Manages a queue of resolving support cases • Engages in the application of best practices per technical documentation and provides solutions based on diagnosis of the problem • Communicates new release features and improvements to our partners that better their experience