Sendcloud

• As a Customer Support Consultant at Sendcloud, you’re more than a problem-solver; you’re a guide, a coach, and sometimes even a tech magician 🪄 for our customers. • You’ll interact with customers across multiple channels; calls, chats, and tickets, and ensure every interaction is professional, helpful, and human. • You don’t like to just give answers; you empower customers to make confident decisions on their own, transforming them into true shipping experts. • We love ideas, and you’ll be encouraged to spot patterns, suggest improvements, and help shape how we deliver world-class customer experiences. • Based on your interests, you’ll also get opportunities to grow, develop new skills and when you’re ready; explore areas like process optimization, product knowledge, or areas like training and quality assurance.

📍 This position is remote from Zagreb, Croatia Your mission (should you choose to accept it) 🎯 As a Customer Support Consultant at Sendcloud, you’re more than a problem-solver; you’re a guide, a coach, and sometimes even a tech magician 🪄 for our customers. Every day, you’ll help our B2B e-commerce customers navigate a variety of challenges, from software questions to shipping logistics and financial matters. Never a dull day! You’ll interact with customers across multiple channels; calls, chats, and tickets, and ensure every interaction is professional, helpful, and human. You don’t like to just give answers; you empower customers to make confident decisions on their own, transforming them into true shipping experts. 👨‍💻 But your role isn’t just reactive. We love ideas, and you’ll be encouraged to spot patterns, suggest improvements, and help shape how we deliver world-class customer experiences. 💡Based on your interests, you’ll also get opportunities to grow, develop new skills and when you’re ready; explore areas like process optimization, product knowledge, or areas like training and quality assurance. Why join us? 🧐 Joining Sendcloud means stepping into a place where learning and fun go hand in hand. We believe that when people feel good, they do great things. You’ll find an open, energetic culture where feedback flows freely, creativity is encouraged, and celebrating wins, big or small, is part of daily life. We know life happens outside work, so we always chat openly about what works for you. We treat each other like we want to be treated: with trust, respect, and a little humour along the way. 🤝 We’ll challenge you, but we’ll also cheer you on. From day one, you’ll get opportunities to grow, through training, eventually projects, or simply stepping outside your comfort zone with the support of your teammates. We’re serious about making an impact for our customers, but we don’t take ourselves too seriously. If that balance sounds like your vibe, you’ll feel right at home here. And yes, we back it up with perks that actually make a difference: - A competitive salary (€2,000 gross/month) - 28 days of holiday + your birthday off - because who wants to spend their special day at the office? - Mini-sabbatical of 4 weeks every three years on top of your holiday days; are you already dreaming of that trip? 🏝 - €2,000 study budget to develop those skills you’ve always wanted to explore 🎓 - €500 Work From Home budget to create your perfect setup - Pension plan + health insurance discounts to keep your future secure - Access to discount programs for shopping, lifestyle, and more Got what it takes? 💪 - You have full professional proficiency in English and French, in speaking and writing - Previous CS experience is a bonus, but we care more about curiosity and mindset - People tell you you’re a great communicator; whether it’s friends, family, or random strangers - You thrive on learning, take ownership of your mistakes, and love growing from them - You can think on your feet, juggle multiple things at once, and stay cool under pressure - You tackle every challenge with positivity and energy, helping customers, teammates, or processes, and never settle for a simple no - You’re ready to jump in full-time for 40 hours a week. Your days Mon-Fri start at 8:45 and wrap at 17:30; plenty of time for evening plans 🍻 - You’re based in Zagreb 🌍 Ready to give your career a kickstart? Apply & grow with us! 🚀

• As a Customer Support Consultant at Sendcloud, you’re more than a problem-solver; you’re a guide, a coach, and sometimes even a tech magician 🪄 for our customers • You’ll interact with customers across multiple channels; calls, chats, and tickets, ensuring every interaction is professional, helpful, and human • You empower customers to make confident decisions on their own, transforming them into true shipping experts • You’ll be encouraged to spot patterns, suggest improvements, and help shape how we deliver world-class customer experiences • You’ll get opportunities to grow, develop new skills and explore areas like process optimization, product knowledge, or training and quality assurance

📍This is a remote position in Croatia This Is What You Say at Parties 👋 We’re Sendcloud – Europe’s #1 shipping platform for e-commerce. We help online retailers, marketplaces, and fulfillment companies scale their operations and deliver standout shipping experiences. Over 25,000 e-commerce businesses trust us to simplify and supercharge their shipping. And we’re just getting started. About the Role 💼 We’re on the lookout for a proactive and collaborative Junior Customer Success Manager to join our growing Customer Success team. Your mission? To ensure our German and Austrian customers get off to the best possible start with Sendcloud and drive real, measurable impact during their first six months. You’ll act as both a product expert and opportunity hunter—removing friction, unlocking features, and creating pathways for success. You’ll work cross-functionally with Marketing, Sales, Customer Service, and Product to ensure that our customers (and our CSM team!) are fully enabled to succeed. What You’ll Be Doing 🧐 Enable and activate new customers during their critical first six months, ensuring smooth onboarding and product adoption. Provide excellent onboarding through calls, meetings, e-mails or onsite visits. Proactively identify growth opportunities and surface them to our commercially focused team for follow-up. Serve as a key connector across teams: With Sales: ensure seamless onboarding and customer handover. With Marketing: provide customer feedback, support campaigns, launch new features, and host webinars. With Customer Support: step in on escalations involving feature enablement or complex setups. With Product: be the voice of the customer—relay insights and feedback, support feature releases, and shape roadmap decisions. What We’re Looking For 💗 Bachelor's degree 2+ years of relevant experience in logistics, supply chain, SaaS, or e-commerce A passion for customer success with strong relationship-building skills Commercially driven mindset—experience with upsell, renewals, or opportunity spotting Comfortable navigating complex setups and cross-functional challenges Fluent in German and English You’re based in Croatia and are eligible to work there You live by our core values: 💩 No bullshit: Honest, transparent, and real—even when it’s tough. 🎯 Grow & Win: Always learning, always improving. 🎠 Have fun: Be yourself and enjoy the ride with a team that’s got your back. Benefits 🎉 A flexible hybrid working model and a dedicated 500€ budget to set up your home office 🏠 A good base salary that grows with the company and your accomplishments An additional bonus agreement based on team performance After 3 years of employment, you get a sabbatical of 4 weeks from us Keep growing with a study budget of €2000,- per year! Pension scheme Access to many different discount programs, shop til you drop! 🛍