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Mercier Consultancy

Relocating to Greece means more than starting a new job—it means embracing an incredible lifestyle. With more than 300 days of sunshine each year, breathtaking beaches, crystal-clear waters, and a relaxed Mediterranean way of life, Greece offers an exceptional quality of life. Spend your free time exploring the historic streets of Athens. Enjoy the vibrant waterfront of Thessaloniki. Discover beautiful islands. Experience the country's world-famous hospitality and Mediterranean cuisine. Greece offers an excellent work-life balance. Competitive cost of living compared to many other European countries. Endless opportunities to travel, enjoy outdoor activities, and meet people from around the world. If you're looking to build an international career while experiencing life in one of Europe's most beautiful destinations, apply today with Mercier Consultancy and begin your next adventure in Greece!

Portuguese-Speaking Tech Support Specialist

Location

Greece

Posted

13 hours ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Portuguese-Speaking Tech Support Specialist

Mercier Consultancy

Role Description As a Portuguese-Speaking Technical Support Specialist, you will provide first-class technical assistance to customers via phone, email, and chat. You will troubleshoot technical issues, guide users through solutions, and ensure every customer receives a professional and efficient support experience. Key Responsibilities - Provide technical support via phone, email, and live chat. - Diagnose and troubleshoot hardware, software, and connectivity issues. - Assist customers with product setup, configuration, and troubleshooting. - Escalate complex technical issues to the appropriate teams when necessary. - Accurately document customer interactions using internal support systems. - Deliver high levels of customer satisfaction while meeting quality and productivity targets. - Stay up to date with product updates, technical documentation, and best practices. - Collaborate with internal teams to ensure timely issue resolution. Qualifications - Native or fluent Portuguese (C2 level). - Good English communication skills (B2 level or above). - Strong troubleshooting and analytical skills. - Excellent communication and customer service abilities. - Comfortable working with Windows, macOS, mobile devices, and common software applications. - Previous experience in technical support, IT helpdesk, or customer support is an advantage but not essential. - A proactive attitude, willingness to learn, and the ability to work in a fast-paced environment. Benefits - Fully Paid Relocation Package - Competitive monthly Salary - Monthly Performance Bonus - Fully Paid Training - Health Insurance - 2 Extra Salaries Per Year - And Much More...

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